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Colonial Ford of Plymouth
Plymouth, MA
3,265 Reviews
Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer.
MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,265 reviews
October 22, 2025
Kyle was friendly, efficient and professional. I could not have expected more. As good as it gets. I could not have expected more. As good as it gets. More
by edward.gates
Verified CustomerEmployees Worked With
October 22, 2025
Very good experience with Zoe and the whole sales process a Colonial Ford. All professional. a Colonial Ford. All professional. More
by mark.delfeld
October 18, 2025
Good people. Mostly 5 stars. One 4 stars maybe. Will do business again in the future. Mostly 5 stars. One 4 stars maybe. Will do business again in the future. More
by REBEST
October 14, 2025
I rarely leave reviews, but this experience deserves attention. I brought my truck in for service after a check engine light came on. The dealership claimed to have fixed the issue, but less than a week attention. I brought my truck in for service after a check engine light came on. The dealership claimed to have fixed the issue, but less than a week later, the same light came right back on, for the exact same problem. Communication was absolutely terrible. My vehicle sat there for four full days with no updates, and no good explanation of what was being done. After chasing them down multiple times, I finally learned that they actually had the wrong part the entire time. To make things worse, when I asked for my truck back (since I needed to get to work the next day), the service staff got an attitude with me, as if I was the problem for wanting my own vehicle back after they wasted four days and still hadn’t fixed anything. I expected a professional, customer-focused experience from a Ford dealership, but instead I got poor communication, zero accountability, and unnecessary frustration. I will not be bringing my truck back here, and I strongly suggest anyone else think twice before trusting their vehicle with this service department. Update – Things Have Only Gotten Worse Since posting my last review, the situation has somehow gone from bad to worse. My truck has now been back to this service department two more times for the same exact issue — and the check engine light has come on a fifth time. After months of back-and-forth, I’ve had to file formal complaints with Ford Corporate and the Better Business Bureau just to get someone to take this seriously. That’s how far things have gone — because the dealership can’t seem to properly diagnose or permanently fix the problem they keep claiming is “resolved.” At this point, the pattern is clear: poor communication, questionable workmanship, and a total lack of accountability. I’ve been without my truck for days at a time, and every time I get it back, the same warning light reappears shortly after. Ford should be embarrassed to have this location representing their brand. If you value your time, money, and sanity, do yourself a favor and take your vehicle somewhere else. More
by dopier_sundown_4g
October 13, 2025
They wore great brought my car in and they fixed the problem in 1 day. They even send you a video of the car when it's fixed. problem in 1 day. They even send you a video of the car when it's fixed. More
by dbetts0
Employees Worked With
October 13, 2025
Osvaldo was very welcoming and explained what would happen to the van during service and kept me informed as to what was found and how long it would take to fix. happen to the van during service and kept me informed as to what was found and how long it would take to fix. More
by colleen.salvaggi
Employees Worked With
October 11, 2025
Great service. Very pleased with Colonial’s check-in / check-out process. Will go there again. Very pleased with Colonial’s check-in / check-out process. Will go there again. More
by CodfishBones
Employees Worked With
October 10, 2025
I love taking my car Kyle takes real good care of me. I am very pleased. He’s very helpful and he is very pleasant. Very well mannered I’ve been going there for six years and never had a problem. Everybo I am very pleased. He’s very helpful and he is very pleasant. Very well mannered I’ve been going there for six years and never had a problem. Everybody is very pleasant. Always say hello to you and the place is immaculate. I would never take my car anywhere else. Thank you for taking good care of me. More
by sal2019
Employees Worked With
October 09, 2025
Brought my 25 Ranger for a couple of recalls. Brad was very professional and updated me on the progress of the work being done. Brad was very professional and updated me on the progress of the work being done. More
by KJP
Employees Worked With
