"Mike and the collision team went above and beyond "
I had a single car accident in the winter of 2019. Not only did Mike and his team fix my car in a timely manner, but he took care of handling my rental return and even waived my deductible. The extra mile he went to make me feel like I was important to them meant everything. Nothing is easy when you ding your vehicle and Mike’s customer service and attention to how you feel is refreshing.
Employees Worked With
"Long time customer for a reason"
- Chris in Plymouth
I’ve been a customer of Colonial Ford for over 8 years. I’ve purchased 1 used 2008 F30, and brand new 2011 F350, and 2 Brand new 2015 Explorer’s over that time. I continue to go back for service. I always feel like the service writer listens closely to my concerns, the techs are proficient at making repairs correctly the first time, and I trust them. It’s important as a customer to feel as though I’m being treated fairly, which is another important reason I continue to go back to Colonial. My most recent trip into the service department involved a number of issues. Tires, Brakes, Altenator, A/C Compressor, Wheel Hub/Bearing, and a door panel recall. The work was all done quickly considering it was New Years weekend, and I was only without my car for a couple days. Firm believer that the dealer is the best place to bring my vehicle. The mechanics are factory trained/certified, and they only use OEM parts to get the job done. Thank you Kevin Gill and Colonial Ford for continuing to make my service experience top notch. Oh and the new facility they built is state of the art, very comfortable waiting area, with coffee and refreshments. Felt like a nice hotel lobby.
"Nothing but absolute professionalism, expertise, and ease! "
Rick Jamieson, Joe Murphy and their team of service members gave me complete ease of mind when it came to fixing my car. They explained the entire process to me and gave me confidence they could get the job done. I also got my car back in a VERY timely/quick manner while they kept me up to date on everything they were doing to my car and clueing me into what was going on. I am astounded by this customer service and WILL be going again along with recommending them to everyone I know. Both Ford & non-Ford owners, Thank you!
Employees Worked With
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