"After buying 3 $80,000 trucks from this company I have..."
- rick sullivan
After buying 3 $80,000 trucks from this company I have had multiple bad experiences involving their service department.
1.went in for an inspection sticker they tried telling me I needed all new brake rotors and brake pads just to find out all my brake rotors were in almost new condition.
2.went in for an illusive vibration. After fixing the wrong part they left me with an astronomical bill of $1200 for a bearing and 8 hours labor when they only worked on the truck for 2 hours.
3.went in for an alignment and was verbally attacked by an employee over something that he misunderstood
4.went back in for an alignment and they tried selling me front end work my truck didn't need. This is verified by my own knowledge,a vehicle inspector, and a 3rd party mechanic that i immediately took the truck to after. They tried to pass this off on the employee and lied right to my face regarding what it really needed. This company does what you see on those Inside Edition stories you see on TV. They ripp off unsuspecting customers
"The worst service experience of my life. Check your..."
The worst service experience of my life.
Check your cameras outside between 12:30 PM and 12:45 PM on 5/19/20. Ian from service literally approached me within a few feet with a physical threat.
Yes this really happened with Rick, the service manager right there.
Now the back story.
I brought my truck in last week for a simple recall service. This recall service involved door latches. After leaving it there over night, I drive home, back up into my garage and the backup camera located on the tailgate is not working. Never had this problem. Never, not once.
I then call service and speak to Ian. I asked Ian of the recall involved work in the tailgate. He emphatically said no.
I bring truck in, Kevin, who I originally spoke to with the recall said indeed yes they did work in the tailgate, there is a latch there as well.
Why is this important, well if you worked in the area where the camera is, just maybe you messed up the camera. Seeing that this has never malfunctioned ever before. But nope, not what I was being told. The camera malfunction has nothing to do with what they did.
In fact, Ian compared it to feeling great one day and getting sick the next day. After calls of confusion, lies and incompetence, they finally fixed it and emphatically said it still wasn’t their fault.
I go to pick the truck up, go check out the work and there is a dent on my tailgate. There was never a dent there before. 100% fact. I detailed the truck after I got the recall.
I call them with nobody answering. I walked in while the phone was ringing and Ian picked up phone as I was walking in. I almost laughed out loud. Didn’t answer when nobody was in there but when someone walks in , he answers.
Rick, their service manager was also there. I told him about the dent and said bring it in. I said no chance I’m moving it. Come out and see yourself.
He took a picture of the dent and said he will check the cameras to see if it was there prior. I asked him again if work was done to the tailgate and he said no. I said wait, how was the tailgate not worked on when the camera is attached to it and also Kevin said it was worked on with the recall. What’s the correct answer. I then pointed to Ian who was also out there and said this guy told me that the tailgate was never worked on from the beginning. And that is where all xxxx broke lose. He then came after me ( on video between 12:30 and 12:45PM). Rick the service manager said I was ignorant from the start.
Employees Worked With
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"I bought a car there in 2016. 3 days after I picked it..."
I bought a car there in 2016. 3 days after I picked it up, the check engine light came on. When I brought it back I was told they couldn't even look at it for 2 weeks! Even after threatening to contact the Attorney General's office, it took a couple of months before the issue was resolved.