Colonial Hyundai

Unbelievably Bad Experience, Borderline Criminal Recently I made an appointment for my oil to be changed in one of our vehicles while our son was home . This Vehicle has had regular service and is ma Recently I made an appointment for my oil to be changed in one of our vehicles while our son was home . This Vehicle has had regular service and is maintained because we allow our son to drive this vehicle. The vehicle is a 2015 with 35,000 miles on it and does not have a single issue. The vehicle was taken in within a few minutes of the appointment time and was completed within an hour. It was driven home and upon pulling in our driveway which is about twenty minutes away it began to smoke. When we got out of the vehicle we noticed oil leaking all over our driveway. We opened the hood and located oil all over the engine block and checked the dipstick which read that it was now empty. There was a path of oil coming down the street and into our driveway. We contacted the dealership and explained the situation and we were informed that the service manager was "out to lunch". I was told he would call me back shortly. I waited over an hour and a half and I called back and they advised that the service manager was busy. I then asked for the general manager and the service manager then picked up the phone. I explained the situation and he advised he would send a tow truck right out and I explained that it was an all wheel drive vehicle. I asked if the vehicle would be done today and they advised yes, that it would be because I needed it the following day. At 530pm I called and was advised that the vehicle was not complete that it had a cracked oil filter housing. The service manager then thinking it was my son on the phone began to say things like "well son we don't know how long this was leaking" or "you probably did something the last time it was changed". He then explained that he needed to order the parts for us and that it would be over 500 to repair our vehicle. When I objected he told me that he would not make us pay for the tow bill. I explained that I was insulted by this and he then offered to pay the tow bill and give us a discount on the repair because we are customers. What I can explain to you is that this vehicle was not damaged or leaking oil in any way prior to the oil being changed and that the mechanic must have over tightened it cracking the oil filter housing. We understand that things break and accidents happen. You should have admitted your mistake and repaired the car. Not accuse a younger driver who you clearly thought you could intimidate with terms like" son " . This is not the way to build trust or keep customers. We will never return and will tell everyone about our experience. It was below a 1 star rating it was borderline criminal. The vehicle was not leaking prior and we are still insulted. They refused to repair the vehicle and ultimately we had to pay for the parts you broke. Feel free to call us to discuss this. More

Keeps my car running well The service department, especially Donna Feliciano, has always been honest and up front with me regarding the maintenance of my Veracruz. They work wi The service department, especially Donna Feliciano, has always been honest and up front with me regarding the maintenance of my Veracruz. They work with me to keep my car running well. More

GREAT Never let me down and was completed pretty close to the time stated. The people in service are great to work with, they listen, and work with you. Never let me down and was completed pretty close to the time stated. The people in service are great to work with, they listen, and work with you. More

Mr. Castro and Evan were great! Mr. Castro contacted me regarding a special lease offer in advance of end of my current lease. Evan sat with me to discuss all of my options and let m Mr. Castro contacted me regarding a special lease offer in advance of end of my current lease. Evan sat with me to discuss all of my options and let me test drive a new Elantra. Afterwards, I asked for a particular payment arrangement and Mr. Castro was able to deliver within minutes. From start to finish was a little over an hour and one of the easiest transactions I’ve ever had with a dealer. This is my second vehicle from Colonial and my family’s third. I highly recommend them for your vehicle purchase or leasing needs. More

Great Never a problem bringing my car information service. Times always available and personnel wonderful professional and always polite. I would recommen Never a problem bringing my car information service. Times always available and personnel wonderful professional and always polite. I would recommend car dealership and service area to everyone. More

Great customer service A smooth experience and everyone at the dealership was very friendly. It as a comfortable environment without feeling pressured to make a decision qui A smooth experience and everyone at the dealership was very friendly. It as a comfortable environment without feeling pressured to make a decision quickly. I would highly recommend going to Colonial Hyundai in Downingtown to family and friends. Thank you Brad Triplett and everyone else who assisted me! More

Repeat customer This is the third Hyundai I have purchased from this dealership. Everyone was straight forward with no surprises. My wife and I live 85 miles away in This is the third Hyundai I have purchased from this dealership. Everyone was straight forward with no surprises. My wife and I live 85 miles away in New Jersy but found this dealership to have the best salespeople (thank you Brad Triplett ) and the best deals. Double the warranty helps also! More

Amazing Experience After visiting two other dealerships in Maryland, we made the trek to Colonial. The whole experience was smooth and everyone in the dealership was ve After visiting two other dealerships in Maryland, we made the trek to Colonial. The whole experience was smooth and everyone in the dealership was very welcoming. No high-pressure sales tactics. Michael was great! More

Tire replaced I arrived in the morning before Service was opened. A nice gentleman filled my tires and told me my back tire needed repair or replacement. I went i I arrived in the morning before Service was opened. A nice gentleman filled my tires and told me my back tire needed repair or replacement. I went inside and the staff inside told me to be back at 4:15 to have it fixed or replaced. I needed it replaced. Bythe time that was decided, the serviceman needed to stay 15 minutes later. They also realized I had a break light out and needed two recalls. They did everything for me. I am always so impressed and appreciative of Colonial Hyundai in Downingtown. More