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Colonial Nissan of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.7
1,631 Reviews
Our highly trained sales staff at Colonial Nissan has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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104 Mystic Ave

Medford, MA

02155

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Showing 1,631 reviews

August 14, 2023

Everything happened in a timely manner and but I was not kept updated on the progress of my vehicle. More

by veebee84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hervin Barrientos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh in the Service Dept was great!!, Declan Foyle
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Aug 15, 2023 -

Colonial Nissan of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

August 14, 2023

Service department is really good here, Joanne kept me inform on the process and costs and also handling the annoying calls for warranty that other dealer made me do to confirm parts to cover. More

by DDL25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Colonial Nissan of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that Joanne met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

August 14, 2023

I can not find the right words to describe how bad this dealership is, especially the management and service department. More

by tdajci
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Bellizia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Colonial Nissan of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

August 13, 2023

Problem with vehicle reoccurred week later, incurred an additional testing charge without a resolution afterward More

by joebrun0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Colonial Nissan of Medford responded

Joe, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

August 12, 2023

Dealership very courteous and knowledgeable. Told them what I'm looking for, amount willing to pay, satisfied with amount for trade in. Johnathan got the car I wanted and Carl worked well with m More

by citamom4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2023 -

Colonial Nissan of Medford responded

Thank you so much for choosing Colonial Nissan of Medford! Congrats on your new purchase, and let Jonathan and Carl know if we can be of any more assistance! Joe Bellizia, General Manager jbellizia@nissanofmedford.com

August 12, 2023

Great service! Friendly team- loved the complimentary Lyft! Lyft took me home and then picked me up! More

by afurman86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Jessica, Joanne, and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

August 11, 2023

The service at Colonial Nissan is excellent and there is a comfortable waiting room with wifi. More

by RMCOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

August 11, 2023

Absolutely love this please! They practically treated me like family, and not the kind you loathe to see. More

by cdc8609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin the technician
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Aug 14, 2023 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

August 10, 2023

Colonial Nissan of Medford is my best place for my Nissan Murano dealer I love it that place. More

by YMANAHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2023 -

Colonial Nissan of Medford responded

Thanks for leaving us a review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Alex Chase, Service Manager achase@nissanofmedford.com

August 10, 2023

I want to thank the seller Nilo for the excellent work a great sellers, thank you so much 🙏🏻 More

by vaniamotta84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nilo Oliveira
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Aug 11, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear Nilo and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

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