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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
859 Reviews

859 Reviews of Colonial Nissan of Medford - Service Center

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January 26, 2024

Very fast service, in and out in about 45 minutes for an oil change and tire rotation. Very friendly staff, too! More

by lamb.kellan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

January 25, 2024

Fast and friendly service! Alex was very reassuring knowing what was the issue with my car. Could not be happier with the result. More

by KERYS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that Alex had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

January 25, 2024

Laura is always a pleasure to deal with! Very helpful, pleasant, understanding and knowledgeable. When she’s there I feel confident that I’m being treated fairly and respectfully. Dealing wi More

by Kathrynm61091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Jan 26, 2024 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department, Kathryn! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

January 24, 2024

I love going to this place for service. People are very friendly and work done in no time. Very professional. More

by tiquicia1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Colonial Nissan of Medford responded

Thank you for your very kind review. Jessica and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

January 24, 2024

They were very professional. Recall item. Wondering if rental through enterprise should have been reimbursed More

by lwessel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

January 24, 2024

service department is professional, courteous and communicates well. I take my vehicle in for service because of this and appreciate the service Laura and other staff provide. More

by DJKALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Jan 24, 2024 -

Colonial Nissan of Medford responded

DJ, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Laura delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

January 22, 2024

The Dealership is one the best I have ever used. They make all repairs on my Fleet. They are very responsive to my Drivers. They take time to explain the work to be done. More

by mwill1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

January 19, 2024

Excellent mechanical work. Waiting times can be a little too long even with a booked appointment. More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

Colonial Nissan of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

January 18, 2024

I had a recall on my vehicle. I made my appointment. The service person was very friendly and helpful. Upon arrival I went into the service desk area. I was assisted immediate More

by M.GHEORGHIOU2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura.
Jan 19, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

January 18, 2024

They did a great job, timely and efficient. Would recommend this location to anyone. Thanks! More

by RMAIMONE1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

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