Colonial Nissan of Medford - Service Center

Horrible, appointment made car brought in called few days later. Was told hadn’t looked at it yet. . The Service guy Brandon and his boss were rude and totally didn’t care. Bought several cars there. Will ne later. Was told hadn’t looked at it yet. . The Service guy Brandon and his boss were rude and totally didn’t care. Bought several cars there. Will never go back there again More

Great service! They explained everything and went over the bill and service that was done. They explained how car was looking if there were any concerns! They explained everything and went over the bill and service that was done. They explained how car was looking if there were any concerns! More

I bought my car in for service for 2 recalls and evaluation of one of my tires since I have warranty on it. The staff was ready for me on time. The services were provided and tire claim went withou evaluation of one of my tires since I have warranty on it. The staff was ready for me on time. The services were provided and tire claim went without any issue. The service was complete on time. The staff is amazing there and make you feel like you are part of their family! Thank you for all you do! More

Very friendly and courteous staff. My car was returned to me earlier than time promised. My car was returned to me earlier than time promised. More

I don't normally go to Colonial to get my car serviced and I was really hesitant about going to its service center, but i needed to get my car checked out. My hesitancy was mainly because of a previously and I was really hesitant about going to its service center, but i needed to get my car checked out. My hesitancy was mainly because of a previously subpar experience I had with them, in which they stated they fixed the tranmission issue that my previous car had and I realized pretty quickly while leaving the lot that they didn't. Car shook like I was driving through an earthquake. They would've known that had they actually driven the car. So, my hesitancy was valid. Anyway, the man at the service desk was really nice and welcomed me warmly but my issue is with the technicians/mechanics who looked at my car. They didn't fix the issue that I had come to them for and pretty much said there was no flapping sound coming from my car, but a grinding sound, even though I repeated stated there was. I suspected the flapping sound was a worn fan belt but they said it was broken heat shield clamps that was possibley causing the noise. It wasn't. They "fixed" the issue but as soon as I left the lot the car was still making the noise so I knew for certain they didn't throughly look at my car, which I paid $185 to have them "diagnose" the problem. Rather than going back and telling them the issue was not fixed, I just went somewhere else, and they replaced the fanbelt for me. I didn't want to deal with that headache again. So, after all that I learned my lesson, and I won't be using the Colonial Nissan of Medford Service Center anytime in the foreseeable future. I don't know, maybe I just have bad luck with them but I won't be coming back. More

Service was ok. The wait wasn’t too long. I wish it could’ve been better The wait wasn’t too long. I wish it could’ve been better More

The visit was very fast and the work done was amazing. The staff were also very friendly! The staff were also very friendly! More

Joanne was great and made sure I understood everything that was going to be done to my car. I had some questions about my extended warranty that she was able to answer. Everyone I have ever dealt with at that was going to be done to my car. I had some questions about my extended warranty that she was able to answer. Everyone I have ever dealt with at Colonial Nissan has been really pleasant and helpful. More

Great service &, very very easy to work with. In &, out service &,Friendly as well. Thank you. In &, out service &,Friendly as well. Thank you. More

Appointment was booked in a timely manner and service was great from start to finish. great from start to finish. More