Colonial Subaru

The service dept is a joke. They do not listen to the customer. There is no reason a tech with no mechanical knowledge determines what's wrong with the vehicle. My time was wast They do not listen to the customer. There is no reason a tech with no mechanical knowledge determines what's wrong with the vehicle. My time was wasted by the guy in a suit behind the counter who knows nothing about cars tells me to come down to drive the car with the tech to identify the issue I was experiencing. I did so the service tech told me it was a heat shield. Then it was the tranny dipstick hitting the intercooler or turbo inlet. Funny cause it only rattles when the car makes boost. So it's either a broken bracket, shaft play in the turbo, or the wastegate. I told them this was ignored and car was returned with the issue still there. Now they want me to come back. The manager was so concerned according to the service guy but never returned my call. So yea they don't give a crap. Unless u have a warranty with them go some where else. More

It's always been a fantastic experience! The staff is friendly and professional. They've always serviced my vehicle promptly and answered all my questions. Highly recommend! The staff is friendly and professional. They've always serviced my vehicle promptly and answered all my questions. Highly recommend! More

The estimated wait time was accurate. Communication good with everyone. I had a stress free appointment. Communication good with everyone. I had a stress free appointment. More

I came in for a simple computer problem. My flash drive was no longer being read. While that problem was handily corrected by changing the format, their complimentary inspection identified a My flash drive was no longer being read. While that problem was handily corrected by changing the format, their complimentary inspection identified am unusual leakage problem. They ordered the part and replaced it the next day. And my advisor spent a significant amount of time making sure it was covered under the warranty. Problem corrected. Time saved. Money definitely saved. More

Kelly Finn is a top notch sales lady! ! She went above and beyond to find a car for my needs, she explained all the detail before and after the sale. I will definitely recommend her to my ! She went above and beyond to find a car for my needs, she explained all the detail before and after the sale. I will definitely recommend her to my friends More

Professional, conscientious and friendly staff, attentive to update progress on car Very satisfied & will return for service to update progress on car Very satisfied & will return for service More

I have just purchased my 5th Subaru! Colonel Subaru. Cole and Rob have been like family for me. I have known Cole for many years!!! The entire office is warm and welcoming! Colonel Subaru. Cole and Rob have been like family for me. I have known Cole for many years!!! The entire office is warm and welcoming! More

The process of purchasing a vehicle at colonial Subaru was straightforward, Jim, Corey and Mario did not play games, responded to my concerns and worked to get a deal done. was straightforward, Jim, Corey and Mario did not play games, responded to my concerns and worked to get a deal done. More

Service department is excellent. Personal service. Easy loaner arrangements. Car was ready as promised. Kept me informed of progress. Personal service. Easy loaner arrangements. Car was ready as promised. Kept me informed of progress. More

I have been going to this dealership due to the mechanic Greg who is amazing for many years now. Today I had a terrible experience with Montahna at the check in desk who tried to upsell me on services I di Greg who is amazing for many years now. Today I had a terrible experience with Montahna at the check in desk who tried to upsell me on services I didn’t need. In addition I overheard him talking disrespectfully about me to his colleges as I was checking out. It was completely inappropriate behavior. More