Colonial Subaru

Third time's a charm Just bought our 3rd Subaru from this dealer - a 2015 Forester. Sales rep Jim Wright couldn't have been more helpful. Worked with us to find the car Just bought our 3rd Subaru from this dealer - a 2015 Forester. Sales rep Jim Wright couldn't have been more helpful. Worked with us to find the car we wanted and at the price we wanted. Would recommend them unconditionally. And, in fact, recommended them to my son and his family and they just bought a new Subaru. More

Wacky Funny story: I tried to buy a used car from the guys and I will tell you… if there is a way to muck up a deal, these knuckleheads will find it. They w Funny story: I tried to buy a used car from the guys and I will tell you… if there is a way to muck up a deal, these knuckleheads will find it. They were asking about $11,000 for a car. I would have paid 10, cash, perhaps more. A couple days after a short test drive, I called the salesman Pete and gave a low offer to start. This being the internet age and all and email being the most efficient and direct means of communication that I know and being a busy person, I asked that we employ this state of the art device to proceed. He agreed, took my contact info and said he would get back me. Fair enough. I figured a few emails back and forth and we would hit an agreement pretty darn quickly. Long story short: two weeks of phone calls, phone tag, phone calls to say nothing had changed and elusive promises of emails, my eyes were bugging with frustration. These guys were calling me at work, at home, while I was Christmas shopping. Pete said I could have the car for $9800. I hung in the wings. He called two days later, more phone tag and he got the manager Gary on the phone. Gary said 10 and cursed (literally) at his employees for telling me 98. Getting a weird vibe about the place and in a state of melodic meltdown, I put out a 30 minute, take it or leave it offer of 95, dealer fees included. If a no go then lets just move on. No go it was. Monday morning: Email (I nearly fell out of my chair) from Pete. $9300 fees included. WHOA! No go maybe not! A good enough offer to chance getting back into the circus tent with these guys. Email back: “Done”. Next day: Phone call ?. They made a mistake. The price is really $9500. Now, do you think they were playing with me? I declined. Two days later: I munched on my pride and emailed back that I will take it at 95. I wanted to drive it one more time to check a wind noise they had worked on. Pete emailed to come on down. We were there in an hour and took it for a long test drive and with checkbook in hand said we would take it. At that point Gary said someone else (may) be interested in it and it was no longer available at that price. Seriously? My wife said she would gladly pay a thousand or two more not to have to work with this pair. So, if anyone has a tasty little Miata for sale…. More

Great Experience at Colonial Subaru I just bought a 2014 Crosstrek at Colonial Subaru and the process was so smooth. My parents bought a Forester at the dealership about a year ago, and I just bought a 2014 Crosstrek at Colonial Subaru and the process was so smooth. My parents bought a Forester at the dealership about a year ago, and the first thing they told me when I was looking at Subarus was "go to Colonial, and go see Glen Gehrkens!" The process was so simple and Glen was absolutely AMAZING to work with. I was so nervous I would have a negative experience like many of my friends who have purchased new vehicles recently, but Glen put me right at ease the moment he introduced himself. I was going from a car I've had for 8.5 years to a brand new car, and Glen only showed me exactly what I was looking fo - no upselling or anything. I didn't feel pressure to make any decisions, and any question that I had Glen was able to answer. Once I test drove and knew the Crosstrek was for me, Glen and his Business Manager Erwin Carranza worked with me to get a great price. They made everything so easy, and made the whole process seamless. I higly recommend Colonial Subaru to anyone looking at a Subaru for their great inventory, and exceptional customer service! Be sure to ask for Glen, you will not be disappointed! More

Very happy first time subaru owner!! I has been a while since my husband and I bought a brand new car so we were apprehensive about the whole process. We had a great feeling the first ti I has been a while since my husband and I bought a brand new car so we were apprehensive about the whole process. We had a great feeling the first time we stepped into Colonial Subaru and spoke with our salesman, Jim Wright. From the beginning he understood our budget and that we weren't looking for bells and whistles. He never once tried to convince us to buy something or add any options that were going to put us over our budget. We went into the dealership thinking that we were going to buy a legacy because we weren't able to afford a Forester for our growing family, but in fact, Jim gave us a price for the forester that was in our budget (which no other dealership was able to do) and we signed the papers immediately. He was in constant contact with my husband and I to answer any questions we had. We truly had a great experience and we will be back again! Colonial Subaru and Jim Wright have turned us into a Subaru family! More

Above & Beyond My Sales Rep, Jason Walker, has the patience of a saint -- in fact, it seems to be the philosophy at Colonial Subaru. Here's why I say that.... I we My Sales Rep, Jason Walker, has the patience of a saint -- in fact, it seems to be the philosophy at Colonial Subaru. Here's why I say that.... I went in to look at the Subaru Outback, and had looked at a few when I spotted the Forrester in the showroom. While it wasn't the color I wanted, I thought it looked like a better choice for me. Knowing that white was really what I had on my mind, Jason looked at their inventory and found a white Forrester. Unfortunately, it wasn't the Limited (which is what I was looking at) as I really wanted leather seats. He suggested they could swap out the seats and recover in leather. I was all over it. Three days later I came in and signed all the paperwork courtesy of Erwin only to decide I wasn't delighted with the way the leather looked. It didn't seem to fit right. Jason assured me he spoke with the installer who stated it would take a few days (up to a week) for it to fit as I expected. I later read its because the seats are put through so much during the install that the foam time to get back to original shape (go figure). I also realized that the car didn't have the spoiler and a few other options -- completely my fault. It was a long day and I wasn't as on top of it as I should have been. Bottom line, taking into consideration the combination of things, I wasn't delighted with my purchase. I wanted to return it for the Limited. Knowing I had to act quickly, I called the dealership first thing in the morning and got Jason's voice mail. I decided to call the GM, George, who listened to my story. No dealership wants to take a car back, but he did -- and he did it with a smile. I returned the car and selected another car that I picked up a few days later. I LOVE my new Forrester Limited. Thanks to Jason, George and Erwin for all you did to make my buying experience such a good one. More

Wonderful Experience! Outstanding customer service! Jim was great to work with and I am so happy that I leased a car from Colonial Subaru. I will be sure to recommend Colo Outstanding customer service! Jim was great to work with and I am so happy that I leased a car from Colonial Subaru. I will be sure to recommend Colonial Subaru to my friends and family! More

Best Car Buying Experience I just picked up my new 2015 Outback. This is my first experience with Colonial Subaru and I am very happy with the car and the dealership.. My salesm I just picked up my new 2015 Outback. This is my first experience with Colonial Subaru and I am very happy with the car and the dealership.. My salesman, Glen, was both friendly and professional and made this the best car buying experience I have had. Would definitely recommend Glen and Colonial Subaru. More

Leased a new 2015 Forester with ease! I worked with Valon Iljazi and he was VERY helpful. I traded in the vehicle I financed and they gave me a great trade in price which was comparable to I worked with Valon Iljazi and he was VERY helpful. I traded in the vehicle I financed and they gave me a great trade in price which was comparable to the research I did online before going in. I really love the new 2015 Forester it's a smooth ride and handles really well. I haven't encountered snow yet, but based off of yearly reviews it's always top rated. The dealership was truly amazing, everyone was kind and helpful, I could tell they wanted me in a new Subaru. I am grateful for their help, I'm a 25 year old female and I feel like most dealerships don't take me seriously when I inquire about a vehicle, Subaru was not like this. They took my business seriously and gave me a great deal without the hassle of a huge negotiation. I was pleasantly surprised to see how willing they were to work with me and to get me a great lease price. More

The Very Best of the Subaru Dealers I had done considerable research and had decided to purchase a Subaru for my teenagers due to its safety ratings. I tried to do much of the research I had done considerable research and had decided to purchase a Subaru for my teenagers due to its safety ratings. I tried to do much of the research by computer and contacted 4 dealerships in my immediate area. Christer at Colonial was by far, the most helpful. When I visited the dealership this feeling of someone trying to help and his overall friendliness and expertise was further amplified. If you are in the market to buy a Subaru visit other dealerships first and then visit Colonial and be prepared to be amazed. I unequivocal recommend Colonial Subaru as the Subaru dealership to deal with. More

First Subaru. Customer for life? My wife and I just leased a 2015 Forester. For one thing, we couldn't be happier with the car, but our experience with Colonial Subaru was even better My wife and I just leased a 2015 Forester. For one thing, we couldn't be happier with the car, but our experience with Colonial Subaru was even better. There were some minor hurdles throughout the process, which were no one's fault, but Joe and Jim came through big time in the end. There's no doubt in my mind that we'll be back again when our lease is up. Joe and Jim—thanks for all of your help and patience! More