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Colonial Volkswagen of Medford

Medford, MA

4.8
2,224 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,224 reviews

December 08, 2021

I had a great experience working with he guys at Volkswagon of Medford. Rusty and Roger had my car fixed and taken care of smoothly. Roger was recommended by a Steve from the Collusion center and I More

by miranda.lou.cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan, Roger
Dec 08, 2021 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for Rusty and Roger! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 08, 2021

Frank was very professional. He scheduled service and was able to determine the issue was actually under recall. The service was completed on time and I was provided with an explanation of what was comp More

by cfemino0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Dasilva
Dec 09, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear that Frank and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 08, 2021

Very good service with great attention to detail. I always feel confident that my car is in great shape after bringing it here! More

by LYoung15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 08, 2021

Good experience, everything looks right, I like it, nothing to complain, thank you so much. More

by Kevin Zhang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Colonial Volkswagen of Medford responded

Thank you, Kevin, for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 08, 2021

Steve was so helpful in assisting me in choosing my next VW! The process at the dealership was quick and Steve worked to move everything along smoothly. He was a great salesman! More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Steve and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Ken Cataldo General Manager kencataldo@vwmedford.com

December 07, 2021

Mr Hogan resolved, possibly permanently, a long-standing key problem with a 2015 GolfTDI. He has been unfailingly helpful over the past decade, as has been the entire service dept. More

by TBCASEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rusty Hogan
Dec 08, 2021 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Rusty Hogan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 06, 2021

Helpful in determining the light sensor and immediately correcting problem. Vehicle returned promptly and cleaned More

by MACDOGG77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
Dec 06, 2021 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 03, 2021

I always receive excellent service at Colonial Volkswagen of Medford. The staff is professional, very knowledgeable about Volkswagens, and very courteous towards the customer. It is a pleasure to work with More

by mfmerrigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
Dec 03, 2021 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 03, 2021

I recently purchased two 2021 Jettas from Steve W. He was more than helpful both cars had to be brought in from another store. Steve was great at making sure everything was taken care of promptly and wi More

by LISAANNEDAVIDSON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Dec 05, 2021 -

Colonial Volkswagen of Medford responded

Lisa, It's fantastic to hear that Steve provided you with great customer service while assisting you with both your new Jetta's! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

December 03, 2021

Steve Warren was a Great Salesperson. He took great care of my wife and I…Thanks You Steve and the Finance Manager and his respect to Military Servicemembers….Thank Very Much!!! More

by dachatman08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Hawkins
Dec 05, 2021 -

Colonial Volkswagen of Medford responded

It's great to hear that Steve were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

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