Colonial Volkswagen of Medford

Great Car Buying Experience! My wife and I had a great experience at Colonial VW of Medford. Our sales consultant, Greg Cohen, was incredibly knowledgeable, attentive and made for My wife and I had a great experience at Colonial VW of Medford. Our sales consultant, Greg Cohen, was incredibly knowledgeable, attentive and made for an all around enjoyable experience. We never once felt rushed, he answered all of our questions thoroughly and he was very easy to work with throughout the entire process. Thanks to Greg and the team at Colonial VW for providing such a great car buying experience. We look forward to many years of happy ownership and a continued relationship with the staff at Colonial VW. We couldn't be happier with our new GTI! More

Great all-around customer service When I'm planning to buy/lease a particular car I'm thorough and start scoping the market well in advance. In other words I do my homework. In 6 month When I'm planning to buy/lease a particular car I'm thorough and start scoping the market well in advance. In other words I do my homework. In 6 months of communicating with many dealerships about the Volkswagen Atlas, it took me 20mn over the phone to conclude that I want to do business with Colonial Volkswagen. Want to know why? The focus was to actually answer my questions first and not convince me to come down to the dealership. I was provided a true all-around customer service from the internet sales services over the phone with Dan Goodman (he must have answered a million of my questions including lease return options for my currently leased 2015 Audi A3), to David DiBlasi when I drove down to Colonial as he provided a detailed walk-through of all the features/options of the car and answered all my questions, to finally Jason Giacoppo with whom I was able to reach an agreement at a very competitive price. Keep up the good team work Colonial! More

Great customer service I was provided great customer service. My experience was quick and easy. I never bought a car before, was a great first time experience for me! I was provided great customer service. My experience was quick and easy. I never bought a car before, was a great first time experience for me! More

Excellence at its best! I recently came to the dealership for an upgrade since my lease was coming to an end. I worked with Caduste Michaud who was very knowledgeable and ea I recently came to the dealership for an upgrade since my lease was coming to an end. I worked with Caduste Michaud who was very knowledgeable and easy to work with. He was also extremely patient with all my questions and taught me how to use all the new gadgets in the car. If I had to do this process all over again I would definitely work with him again in the future. Thank you for making the process so easy. I am loving the new Tiguan!! More

Lease experience I just got the Tiguan 2018 at Colonial, I really had a great experience at dealership. Frank Wargo did a great job and helped me to go through a lease I just got the Tiguan 2018 at Colonial, I really had a great experience at dealership. Frank Wargo did a great job and helped me to go through a lease process. From the beginning to the end he was very polite and did everything he could so I can take the car same day! More

My New Tiguan Great dealership and Greg is the best! He is extremely customer focus and is very knowledgeable about VW and its cars. I would recommend Greg and Co Great dealership and Greg is the best! He is extremely customer focus and is very knowledgeable about VW and its cars. I would recommend Greg and Colonial as I am a long time Volkswagen customer and this VW location is the best. My new Tiguan has many more features compared to my old one and Greg continues to support my understanding of the car even after the sale. Also when I have brought my cars in for service, Greg always makes sure he is aware when I am in the building and says hello. This is a relationship and not merely a transaction! More

Too expensive I have visited the service center yesterday for oil change. I have asked for inspection of my breaks when I dropped off my car. After few more hours, I have visited the service center yesterday for oil change. I have asked for inspection of my breaks when I dropped off my car. After few more hours, I have received the call from a guy told me my breaks and tires have to change asap, and then I asked for prices for changing breaks and tires separately. I was shocked for the prices he gave to me, here was the details. He asked $1400 for changing both front and rear breaks and >$600 for four tires with no brands. I was very serious to think about the changing of breaks, but I told him I have changed my breaks in the past for less than $600 for each pair form different VW dealership. The guy just told me because the price of parts are more expensive than past which was not the truth. I have asked him seriously for discount and finally got 10% discount from him, however, I still thought his price was ridiculously expensive. I have called another dealership for the prices of changing both breaks, they gave me the price was more reasonable and asked $800 for changing both breaks. So I went to this dealership for changing my breaks. I totally understood that the different dealership had different prices for same service, but I didn't know the difference can be this much big (more than 50% of the average price). One more thing, this dealership also asked me to change the exhaust gasket for $160, OMG, the gasket just cost around $10, and they charge 15 times more. I wrote this review for reminding you be aware of the ridiculously high price from this dealership, I won't go to this dealership again for future any services. More

First new car, a great experience Bought a Jetta SE from Frank Wargo at Colonial. Great guy, great place. I had very specific ideas on what car I wanted, and how much I was willing to Bought a Jetta SE from Frank Wargo at Colonial. Great guy, great place. I had very specific ideas on what car I wanted, and how much I was willing to pay, and they met all of my expectations. This was my first time buying a new car, and I'm sure I'll consider Colonial when I trade up. More

Great Experience I was completely satisfied and happy with my experience at VW in Medford. It was my first experience leasing a car and Greg and Ken made it a great ex I was completely satisfied and happy with my experience at VW in Medford. It was my first experience leasing a car and Greg and Ken made it a great experience. They answered all my questions and helped me make the decision that was right for me. I came in with little knowledge and they educated me and made my decision that much easier, along with a great price! The car I got has been amazing! I would definitely recommend these guys and this dealership to anyone. More

Great for buying a new car Came to Colonial to get a new lease and worked with Mike H. He was very helpful and got me in my new Jetta. I had a great experience and would recomme Came to Colonial to get a new lease and worked with Mike H. He was very helpful and got me in my new Jetta. I had a great experience and would recommend Volkswagen in Medford to everyone. More