"Great all-around customer service"
- Patrick Saint-Firmin
When I'm planning to buy/lease a particular car I'm thorough and start scoping the market well in advance. In other words I do my homework. In 6 months of communicating with many dealerships about the Volkswagen Atlas, it took me 20mn over the phone to conclude that I want to do business with Colonial Volkswagen. Want to know why? The focus was to actually answer my questions first and not convince me to come down to the dealership. I was provided a true all-around customer service from the internet sales services over the phone with Dan Goodman (he must have answered a million of my questions including lease return options for my currently leased 2015 Audi A3), to David DiBlasi when I drove down to Colonial as he provided a detailed walk-through of all the features/options of the car and answered all my questions, to finally Jason Giacoppo with whom I was able to reach an agreement at a very competitive price. Keep up the good team work Colonial!
First of all, let me say that Daniel and Josh were a pleasure to deal with. I pretty much knew what I wanted with my new GTI, so it was a matter of finding the car and pricing it out. They were prompt to address any concerns or questions, and made the process as pleasant as possible...Which is great, because after dealing with the finance guy for 5 minutes, I walked out of his office livid. It wasn't about securing financing or anything like that...it was his insistence that I buy the additional protection plans (that I'm sure he gets a cut of), and when I pointed out the fine print on one of the plans said something like 'dealer aftermarket parts', so in order for it to cover aftermarket items, they would have to be purchased at a dealer. To which his response was "you don't know what you're talking about. It's any aftermarket parts." So I simply said 'Well, I'm not saying that you're being dishonest, but what it says on that paper I would sign means a lot more than your word as far as the law is concerned.' He was the rudest and most unpleasant person from that moment on. No eye contact, frustrated hand gestures...don't think he said anything other than 'sign this'.
I work in the service industry and I don't always get my way with clients. That doesn't mean that I become a complete xxx instantly.
Other than finance, I really can't say enough good things about this dealer. This is my 3rd car from them, and everywhere from sales to service, the staff are awesome. Just put on your game face when you walk into finance.
"Fast, friendly and honest"
I bought my 2017 AllTrack at VW Medford and couldn't have been happier with the entire experience. Jason and Dan were knowledgable, reliable, honest and incredibly easy to work with. It was the best car buying experience I have had. We will absolutely return in the future. Bonus: super clean, friendly dealership overall.
"Great dealer at VW Medford!"
I was really nervous about buying a new car and dealing with "pushy" dealers. Dan Goodman at VW in Medford was awesome! He was knowledgeable, funny, and helped me find the right car for a great price!
Worked with Dan Goodman to purchase a new car. He took time to listen to what we were looking for and offered thorough explanations of our options. The process was straightforward and hassle-free. Also worked with Kaser to secure financing. Both Dan and Kaser are friendly and helpful. The dearlership itself is modern and spacious. Overall, a smooth and satisfying process.
Other Employees Tagged:
"GTI: what a fun car!"
- JP from JP
Had a great buying experience at Colonial VW Medford. Dan Goodman, my sales rep, assisted me in leasing a 2017 GTI. He and his dealership were transparent about the process and their pricing was good. Dan was very knowledgable about the product and made sure I got the exact car I wanted! This thing is way better than my old Mustang! Gotta love that German engineering...