Colonial Volkswagen of Medford

Great Experience I had great experience with Ryan. I told him what my needs and requirements. He helped me a lot and also tried his best to check if I am eligible for I had great experience with Ryan. I told him what my needs and requirements. He helped me a lot and also tried his best to check if I am eligible for some discount as well. And his profession and patience really amazed me. Highly recommended. And I will like to choose his help in the near future if possible. More

Very happy with my experience. I knew the exact vehicle I was looking for when I went in and the dealer was extremely helpful getting me exactly what I was looking for. Took the time to show me the two trim was looking for when I went in and the dealer was extremely helpful getting me exactly what I was looking for. Took the time to show me the two trim models I was looking at side-by-side so I could compare. Did a great job helping me get around the payment I was looking for and I love the car More

Thanks Steve Warren for being a great advisor and find us the right car. I appreciate all your follow-up and ensuring a simple purchase! the right car. I appreciate all your follow-up and ensuring a simple purchase! More

Great experience I was looking my first car in US...everything was new to me but Caduste was a great help in the process not only on the car selection, but also in the I was looking my first car in US...everything was new to me but Caduste was a great help in the process not only on the car selection, but also in the process to get the credit approval. Thanks a lot Caduste More

Great experience with Paul and Toby at Colonial. From the beginning to end it was a very pleasant experience. We went in and Paul showed us all of the options that we with Paul and Toby at Colonial. From the beginning to end it was a very pleasant experience. We went in and Paul showed us all of the options that were available for a Tiguan with the features we wanted and in my price range. Neither Paul nor Toby gave us any problems when we explained we still wanted to shop around and visit other dealerships. Paul was very helpful in making sure I got everything I needed and wanted. Finance was also very quick and easy with Stephanie. I hope that if/when we need to bring the car in for service we don't encounter any issues. I will leave another review when that time comes. More

Greg is fantastic as always On my third car with Colonial VW and I am a return customer because of Greg Cohen. He'd helped me navigate the waters of getting into a new car and ov On my third car with Colonial VW and I am a return customer because of Greg Cohen. He'd helped me navigate the waters of getting into a new car and over the years, has been very responsive, and reliable before, during and after sale. When I say responsive, I mean in every areas (maintenance scheduling, accidents, etc..). Ask for Greg Cohen if and when you plan on visiting Colonial VW of Medford. More

Steve Warren and Greg Cohen staff were great Professional courteous and a pleasure to work with! Both salesmen went above and beyond to get everything settled. Follow up emails of concerns Professional courteous and a pleasure to work with! Both salesmen went above and beyond to get everything settled. Follow up emails of concerns and progress were great!!! More

Not A Great Experience At All! Horrible experience with this dealer. Sent my car here because the key was stuck in my ignition. Not only did they not diagnose my car first, they per Horrible experience with this dealer. Sent my car here because the key was stuck in my ignition. Not only did they not diagnose my car first, they performed a service without contacting me "THE CUSTOMER" to only have my new key and new ignition that I purchased with them to be stuck again two days after picking up my car. Following the issue it took them a week and a half to even justify this issue, countless phone conversations with no follow ups as promised. Only to voice one thing and completely lie about it via email. I chose to email after lies were told and also spending over $500 with this dealer only for them to quote me almost another $600 that could of been avoided on their account. Long story short instead of fixing the issue at hand, Frank basically told me in nice terms he no longer wanted my business by just offering my a refund for the service prior provided. Disgusting customer service on the behalf of both Manager & Assistant Manager! Sincerely, A customer with the key still stuck in their ignition. More

Justin is awesome! We just got our new car and Justin Pizzi was the one who helped us to have a very pleasant experience. He was very knowledgable about all the models We just got our new car and Justin Pizzi was the one who helped us to have a very pleasant experience. He was very knowledgable about all the models, helped to find the color we wanted, and the interior. Stayed in touch and updated about the status for a few days while our car was getting ready. Justin was great in every step of transaction and there was no stressful negotiation or pushing experience. Thank you Justin! You made it happen More

Quick negotiation to ensure we were happy! We worked closely with Greg Cohen and Steve Warren at Colonial VW of Medford. We knew which trim level of Tiguan we wanted and we were able to test dr We worked closely with Greg Cohen and Steve Warren at Colonial VW of Medford. We knew which trim level of Tiguan we wanted and we were able to test drive, negotiate leasing terms, and pick it up all within a 24-hour period. Greg was so helpful via text/email and ensured we were in good hands with Steve when we came in this past Sunday. Steve took us on a test drive, explained all of the features of the 2019 Tiguan, and worked with us to ensure we landed at an affordable payment. Can't wait to drive this new vehicle and would 100% work with Colonial VW of Medford again in the future. Thank you - Greg & Steve!!! More