Colonial Volkswagen of Medford | Page 177

Bought a CPO 2015 VW GTI SE Excellent Sales force, very friendly group of people. Willing to work with me on finding the right vehicle with the options I require. They were quick Excellent Sales force, very friendly group of people. Willing to work with me on finding the right vehicle with the options I require. They were quick to address concerns I had with my vehicle. Definitely a five star dealership experience! More

Alexander Reddy Review of Colonial VW of Medford Hello, my name is Alexander Reddy, and I'll be honest, I was asked to write this review on behalf of Colonial Volkswagen Medford Sales Staff, but I'll Hello, my name is Alexander Reddy, and I'll be honest, I was asked to write this review on behalf of Colonial Volkswagen Medford Sales Staff, but I'll be more honest about my experience there from the beginning to the end and currently where I'm at with my relationship with Colonial Volkswagen. Because I'm not going to give any business five stars unless I truly believe they deserve it. So let me start from the beginning. Truth is, I actually submitted an inquiry about a VW Golf back in 2016 to a VW dealership in Danvers. Response was prompt, polite and to the point with the information. However, at the time, I wasn't ready to buy. Since then I had been doing car research for approximately two years and in April 2018, I walked into Colonial VW Medford and met Justin R. Pizzi. I only had a few minutes, but Justin was relaxed, polite and willing to LISTEN. I also met David Diblasi. David Diblasi knows his cars like the back of his hand and if there was something he didn't know, he knew the answer in approximately sixty seconds (yes I counted). I was not in a rush to buy and the staff at Colonial VW of Medford, truly understood that and respected the line that I set. Never ONCE did I feel pushed to buy. If I did, I would have walked out immediately. This was especially crucial for me because beforehand I had poor customer service interactions with Ford, Jeep, (of Medford) and Subaru (of Wakefield). Nobody wanted to listen to my reasons behind car buying or take the time to understand me. Justin and David did both and even went a step further, to be ACCESSIBLE. Both gave me their personal cell phone number and literally, if I have a question I can get ahold of either of them whenever I need to (in fact just did with Justin at 10:01PM to confirm that I will bring my car into the dealership to complete the registration). Another part of the experience that I genuinely enjoyed, was that Justin (and David Di Blasi- Product Specialist), were willing to work with me and negotiate a fair price.To be fair and completely honest, I did some pull-tugging by contacting other VW dealerships in Massachusetts to motivate the negotiations to get them where I wanted them to be. But during all the negotiations the staff at Colonial VW of Medford were completely respectful, honest, and understood that what I did was strictly business and nothing personal. I'll put it into perspective: I had an opportunity to get the same model car I was looking at (VW Golf Sportwagen S with awd 4 motion) at price $1000 less at a competing VW dealership. However, it was the last point in that I decided to go with Colonial VW of Medford. Last but certainly not least, they were CONSISTENT in their interactions with me. There is no "Yeah I'll get back to you about that" and then they don't call me. I didn't have to chase them either. They followed up on the same day and made sure that I had what I needed. The finance officer, Stephanie Trevisone, was kind and took the time to explain everything on the purchase agreement AND negotiated with my bank to lower my APR, which was amazing. Initially it was 4.1%. Somehow she pulled a miracle and it changed to 2.99%. I was overjoyed. She also explained the warranty clearly, even when I didn't understand everything about it. I also worked with Derek Pound, (General Sales Manager) who was completely professional. No pressure and was transparent about the numbers. When I sat down to sign the purchase agreement, all the numbers matched up to what I wanted on the Out the Door Price. Everything was transparent and EXACTLY what I was expecting it to be, and then some. I had a wonderful opportunity to meet the staff that covers the service shop. Rusty Hogan (Assistant Service Manager), was professional and told me that if I needed anything to let him know and he would take care of it. Now, despite the glowing review of my experiences with Colonial VW of Medford, are car dealerships perfect? No. But I am, at least happy with my experience with Colonial VW of Medford and look forward to the relationship that I have with them. Unless anything changes, this review will stay at 5 stars and for the time being, I certainly recommend Colonial VW of Medford. I've been truly impressed and let me tell you, that ain't easy to do. Thank you to the staff at Colonial VW of Medford. It has been a sincere pleasure to do business with you and I look forward to continue doing business with you in the future. Kind Regards, Alex Reddy More

2018 Passat Just purchased a 2018 Passat SE from Paul Lazzaro . Great salesman, very patient and knowledgable .Have already recommended to friends and family.. Just purchased a 2018 Passat SE from Paul Lazzaro . Great salesman, very patient and knowledgable .Have already recommended to friends and family..A great experience. More

2018 VW Jetta se sport - great experience My boyfriend and I came in needing to purchase a second car the same day and everything went so smoothly thanks to Steve Suarez. He was incredibly kno My boyfriend and I came in needing to purchase a second car the same day and everything went so smoothly thanks to Steve Suarez. He was incredibly knowledgeable and had instantaneous answers to all of our questions. Would definitely recommend! More

Great Experience!!! I was in VW Medford recently to replace my lease with a 2018 Tiguan. I spoke with Jason Giacoppo and he set my appointment for me he was very friend I was in VW Medford recently to replace my lease with a 2018 Tiguan. I spoke with Jason Giacoppo and he set my appointment for me he was very friendly and accommodating. Upon arriving to the dealership I was greeted by a sales manager and the rest of the process went quick and smooth. This was our second sales experience at colonial VW and would highly recommended friends and family to these guys. More

top notch team I will go back to this dealer for any future business.Greg Cohen was the main reason for my purchase,he went over and above to make sure I was satisfi I will go back to this dealer for any future business.Greg Cohen was the main reason for my purchase,he went over and above to make sure I was satisfied.I really can't say enough about him.The whole team I met was very professional and a pleasure to do business with. More

Great Leasing Experience Had a wonderful experience leasing a new VW Jetta at Colonial VW in Medford. The lease on our existing VW was expiring and although we had considered Had a wonderful experience leasing a new VW Jetta at Colonial VW in Medford. The lease on our existing VW was expiring and although we had considered the Honda Civic, we preferred the VW for fit, finish and handling. It was a very easy and seamless process - no hard sell at any point along the way. Greg even went out of his way to find the color and trim line of Jetta that we wanted and made sure it was ready to go, on time. This is the 3rd VW that we have purchased over 16 years - can't say enough about the reliability and handling. More

Easiest transaction ever! Simple, honest- located car in no time, shipped to their location in hours, Jason responded on emails all weekend and at night. Greg was very good to Simple, honest- located car in no time, shipped to their location in hours, Jason responded on emails all weekend and at night. Greg was very good to deal with with delivery, spent a good amount of time showing me all the features of the car and the explained how they will be available to help if anything goes wrong. VW you have a great team working at the Medford facility. Ken - Thanks for your time also- appreciated! Mark - 2018 GTI More

I love my new VW Greg made the process of choosing a car extremely pleasant. He walked me and my girlfriend through all the features of the cars we were deciding betwe Greg made the process of choosing a car extremely pleasant. He walked me and my girlfriend through all the features of the cars we were deciding between, and was comprehensive without making me feel pressured. More

Atlas Purchase 2018 It was Very easy to work with Caduste and Derek. Very transparent process in terms of understanding the value and cost etc. Worth the trip. Thank you It was Very easy to work with Caduste and Derek. Very transparent process in terms of understanding the value and cost etc. Worth the trip. Thank you. More