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Colonial Volkswagen of Medford

Medford, MA

Overview
Employees
Reviews
Vehicles
4.8
2,215 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,215 reviews

January 20, 2024

Always greeted in a friendly manner; they come grab you with any issues/concerns and let you know diagnostics. More

by MBHAUMIK93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
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Jan 21, 2024 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 18, 2024

Steve was great and provided exceptional customer service. The sales process was smooth and easy. Stephanie made signing the leasing was easy and discussed all options like a pro. More

by jmicsko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Steven and Stephanie! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 18, 2024

Service is fast and easy at this dealer. I’ve had no issues and recommend them over another north shore location. More

by 1982AIMEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 16, 2024

Amazing customer service, always welcoming and supportive! Quick & easy, never waiting for too long. Would recommend Colonial VW of Medford to everyone! More

by delaneymay1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 16, 2024

Frank is the best. The service department is consistent and flexible. A pleasure to work with. More

by peter.makrauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much, Peter, for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 10, 2024

Got me an appointment very quickly and it was great service as always. Love Colonial VW of Medford. More

by jacob.skowronek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Colonial Volkswagen of Medford responded

Jakob, thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 10, 2024

Paul was very helpful in finding the car I wanted. I like the non sales pitch attitude. I will be back to purchase a car for my daughter. Thanks Paul!! More

by chefallanscatering
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
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Jan 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Paul was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 09, 2024

Always friendly and customer service oriented. Been with this dealership for close to 10 years! More

by Sylvia A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Colonial Volkswagen of Medford responded

Sylvia, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford!

January 08, 2024

Great and attentive customer service, Nasser was always available and quick to respond. All around great experience More

by nstreit97
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 07, 2024

Process to close on the sale was very efficient. Vehicle was prepped for delivery with no issues. More

by ABP19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Giacoppo
Report | Print
Jan 07, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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