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Colonial Volkswagen of Medford

Medford, MA

4.8
2,224 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,224 reviews

March 22, 2022

The team at Colonial always delivers. They are fair and never make over the top recommendations trying to get you to pay for unnecessary service. The crew is courteous and efficient. I al More

by VW Junkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that Frank and Rusty were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 18, 2022

We worked with Paul on the purchase of a Volkswagen Atlas. It was a great experience. Paul was easy to work with, he walked us through the whole buying process and made sure to answer all our questio More

by CB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Ken Cataldo General Manager kencataldo@vwmedford.com

March 17, 2022

I was in and out in no time for my service. The staff is Very efficient and helpful. More

by astridking2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, Astrid, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 17, 2022

Excellent service, they are quick and friendly as well. I always come to Medford Volkswagen. More

by khanrimmal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
Mar 18, 2022 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 16, 2022

Rusty communicated very well about the timeline and what service would be done. Car was very clean when returned. More

by Steve MacNeil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Mar 17, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your great experience with Rusty here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 15, 2022

Great experience! Would Recommend Steve Warren and Colonial VW. Thank you for your consideration. Happy Customer More

by newirelessservices
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your wonderful review! We are thrilled that Steve had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Colonial Volkswagen of Medford! Ken Cataldo General Manager kencataldo@vwmedford.com

March 14, 2022

Excellent service and good staff. The oil change was quick and painless. Good waiting room. More

by alexwitte11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review, Alex. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 14, 2022

Rusty was very kind, service was quick, and they even washed the exterior of my car :) More

by NINA.GALASSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Mar 15, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Nina. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 13, 2022

Worst leasing experience to date. These people are unreliable and dont return emails once the deal has been signed. Don't do business with them! More

by tribeca.alex
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Jeffres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Colonial Volkswagen of Medford responded

Alex, I am sorry to hear that you had a bad experience and feel that we have not been responsive since your purchase. I have gotten together with my entire team to try and address what happened here and, in speaking with them, we are unable to narrow down exactly what happened. Both myself and Josh are unable to locate the name Tribeca in our customer resource management tool or our emails and neither of us can remember receiving an email that has gone unanswered from anyone with an issue recently. It is our goal to provide every one of our customers with a great experience and we never want anyone who comes to our store to feel ignored regardless of whether the purchase a car or just come in to get some information on a vehicle. We understand that the vehicle may have been leased in a different name than what you used as your Dealer Rater username so if you could provide me with the name associated with your purchase I would like to try and connect the dots here and figure out what went wrong. Please give me a call or shoot me an email directly so I can learn more about the situation. Thank you and I look forward to hearing from you and doing what I can to make this right. Derek Pound General Sales Manager Colonial VW of Medford 781-475-5668 Direct dpound@vwmedford.com

March 11, 2022

Took very long for the parts to arrive. But they did a good job putting the parts on. More

by bTan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your feedback! While we are sorry about the delay getting the parts, it's good to hear that you were satisfied with the repair. Please don't hesitate to reach out if you need any further assistance, and we hope to see you again here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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