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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
839 Reviews
Call Service Center (781) 475-5200

839 Reviews of Colonial Volkswagen of Medford - Service Center

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March 09, 2024

Very courteous and very professional and very high quality level of technical and customer service More

by daichelmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deivid Mauricio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Pound
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco, Jason Giacoppo
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Mar 10, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 06, 2024

Kind staffs. Quick service time. Satisfied quality. Comfort waiting room. I strongly recommend it to others! More

by theday96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. Chris and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 06, 2024

The Service Center was helpful and professional and I would highly recommend them if you have a VW. More

by SEAN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco
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Mar 06, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sean, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 06, 2024

Very disappointed. Had my oil changed on new car for the 1st time and 3 weeks later my oil light came on. Brough it back and found out the plug was leaking and leaked More

by sjones250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with them
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Mar 09, 2024 -

Colonial Volkswagen of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 05, 2024

Service is good, advisors are knowledgeable. Only downside is price, prices are much higher than other mechanics. If I did all the recommended services I would have spent over $5K on my 12 year More

by TC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2024 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 02, 2024

Dam in service was so nice and professional. My car was done earlier than expected 🤭 More

by smdepaulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Mar 03, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Dan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

March 01, 2024

Enjoyed my service at Colonial VolksWagan. They always do a great job. Staff is friendly, knowledgeable, and professional. I’ll always go back. More

by MJCRANE076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 27, 2024

Frank went above and beyond to get info for me. He also worked to keep my service appt within the time I had available. More

by ldharrison999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Colonial Volkswagen of Medford responded

Thank you! Frank and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 27, 2024

Service team did an amazing job and I was satisfied with the work that they did. More

by willp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Will, and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 27, 2024

Great service, friendly staff. Helped us with an issue with leaking water and overall great experience. More

by adrianna.riggio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business, Adrianna, and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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