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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
839 Reviews
Call Service Center (781) 475-5200

839 Reviews of Colonial Volkswagen of Medford - Service Center

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February 27, 2024

Very wonderful service team, sales team was no pressure. Welcoming environment, clean and bright. Easy process and very transparent. More

by APKLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco
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Feb 27, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 25, 2024

Chris was great. All and all the service experience was top notch. Great communication at the dealer ship More

by Ian Lavallee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Feb 25, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 23, 2024

Great Dealership and Michael at the customer service help desk / check in was great with his assistance More

by scottfitzbruins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Siraco
Report | Print
Feb 23, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words for Michael, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 22, 2024

All around great service appointments kept polite service reps nice clean plant best car around More

by pjlane31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco
Report | Print
Feb 23, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 21, 2024

I worked with Michael in the service department and he was excellent to work with. He answered all of my questions, provided me a ride home when I dropped my car, texted me updates and was very friendly t More

by kiplinghh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry, parts runner, Michael Siraco
Report | Print
Feb 21, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your service experience with Colonial Volkswagen of Medford. Micael and our team appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 21, 2024

Service Manager give a road test with me, the problem didn't occur, though it occurs frequently. I will record the noise, then send it to him. More

by liangzhang0910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Colonial Volkswagen of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 18, 2024

Work completed in a timely manor. vehicle pick up was quick and timely. Women who was communicating with me throughout process explained work needed and work completed very profession More

by tdmjmshea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 16, 2024

I am always pleased with the service and the members of your service department. They are always polite and eager to help. More

by PAT.REDMOND11
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Mayer
Report | Print
Feb 16, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Pat. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 16, 2024

Frank was really helpful and professional! Always trust my car to this VW service center! More

by mdskhv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

February 14, 2024

Michael was amazing! He was very welcoming, friendly and patient! Colonial Volkswagen of Medford overall was a great experience. I had to grab some touch up pain and th More

by cdemagistris13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Siraco
Report | Print
Feb 14, 2024 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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