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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
687 Reviews
Call Service Center (781) 475-5200

687 Reviews of Colonial Volkswagen of Medford - Service Center

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April 02, 2024

As always, a great service experience from start to finish. Dan is the absolute best! More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Apr 02, 2024 -

Colonial Volkswagen of Medford responded

David, Thank you for taking the time to share your thoughts on working with Dan and our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 02, 2024

Frank was great and my 5 year service was seamless . The service department send a video of my car and explained what was getting done prior to pick up . Very satisfied . More

by AFSOONSEPEHRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 02, 2024

Not from the area, had a light pop on so I brought it to the closest vw dealership. Service man was so kind and helpful. Easy fix with step by step update. Honestly best place I’ve brought my car in the fiv More

by LIZZIEMC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Siraco
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Apr 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
April 02, 2024

I’ve checked out three in my area and they are the best i have found. More

by PATRATHBONE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 27, 2024

Communication is really top notch! Very happy with the whole process from drop-off to pick up. More

by rachel.boyd01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Colonial Volkswagen of Medford responded

Rachel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 25, 2024

The staff is always friendly, helpful and knowledgeable. I appreciate that I was able to get an appointment quickly, and my car was returned to me sooner than I expected. More

by LAUREN.ZERMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Siraco
Report | Print
Mar 25, 2024 -

Colonial Volkswagen of Medford responded

Lauren, Thank you for the kind words for our service department! We look forward to sharing your compliments with Michael and our team. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 23, 2024

The entire dealership was very professional, courteous and helpful! There was no price haggling and our salesman, Steven, was very helpful and straight forward. More

by kapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tkaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Steven met your expectations. Thank you for choosing Colonial Volkswagen of Medford, we look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 23, 2024

I was impressed with service department. I recommend Colonial VW for both sales and service. More

by jmurphy30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 22, 2024

Have experienced excellent service for many years ! Greg Cohen has been so very helpful and professional ! More

by ACOLPACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Siraco
Report | Print
Mar 24, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
March 20, 2024

Dealership is great, but they insist on emailing, texting, and calling me Greg after I have insisted that my name is Craig several times. More

by cmahon125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keven Umana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Craig, feel free to contact us at your convenience. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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