Back

Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
840 Reviews

840 Reviews of Colonial Volkswagen of Medford - Service Center

Sort by
April 28, 2022

O tempo de espera para ser atendido foi muito grande cheguei na comceciomaria as 9:00 só fui ser atendido as 12:00 mêsmo tendo horário marcado às 9:00am More

by wagnersantosrocha97
Customer Service
Recommend Dealer
No
Employees Worked With
Frank DiCostanzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your feedback but we feel that your review is slightly misleading and leaves out a lot of details about your service visit. We do our best to help every customer in a timely and professional manor. Our service department gets very busy in the mornings and that is why we recommend that you schedule an appointment to have your service done here. That can be done on our website or by calling in and booking it over the phone. In this case you did make an appointment but missed it and did not actually come until the following day. You arrived unannounced at 9am, which is the busiest time of day for our service department, and asked repeatedly that our service advisor help and try and squeeze your car in. Frank went above and beyond in advising you on what was wrong with your vehicle and even advised you on what is necessary now and what can wait in an effort to save you some money. Not only did he get your car in as fast as possible but he even went as far as to give you a significant discount on the work that you chose to have performed. We value our customers very much and we want every visit here to be fast and easy because we know that time is a a very valuable commodity. I am sorry that you feel that we did not do enough to make you feel that our service was 5 star. But, with that said, I think that you are being a little unfair in giving our dealership a 1 star review. We did everything in our power for you without having to making another customer that did have an appointment that day wait longer because you showed up unannounced. Please feel free to reach out to me directly to discuss this further because if I am misinformed in this situation then I would love the opportunity to make it right. Thank you. Frank Dicostanzo Service Manager Frankd@vwmedford.com 781-475-5200

April 28, 2022

Very fast service and did great work in my car! The team was also very nice! More

by victoriadunster8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review, Victoria! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Colonial Volkswagen of Medford. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 26, 2022

Great exp. all around. The place to go for all of your car needs. Friendly and quick More

by JOSH.BRUNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Colonial Volkswagen of Medford responded

Josh, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 26, 2022

Great dealership. Comfortable waiting area, knowledgeable service advisors and techs. Car wash with every service..I would recommend to prospective customers. More

by tasacco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Colonial Volkswagen of Medford responded

Thank you! Frank and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 25, 2022

Very pleasant dealership. Frank DiCostanzo and Rusty always take good care of me. The waiting area is clean and comfortable. All the staff is friendly. The loaner car was More

by raichelmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty,
Apr 26, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 23, 2022

Rusty always takes the BEST care of me. This is the second car I have purchased from Colonial VW and I did so because of Rusty in Service. I had a frustrating situation come up after I pur More

by michelle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rusty
Apr 25, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, Michelle, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 20, 2022

Very attentive to my needs and schedule to get done . Not pushy about suggested repairs that needed to be done in a reasonable time. Saturday crew was excellent !! More

by tmmanning383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
Apr 21, 2022 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 20, 2022

The issue that was concerned about with my VW 2017 Jetta was readily attended to by the mechanics at Colonial VW they worked on the car quickly and efficiently so my car is working very as of this writing. More

by JV734
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 19, 2022

Frank Dasilva was extremely helpful and easy to work with, and he made a difficult and frustrating repair pretty painless. He was patient, and gave great advice. I really trusted him, and he met every e More

by PBUDRA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dasilva, Frank
Apr 20, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 18, 2022

Good responsive service. I don’t know how it could be made better than it was. More

by GHalsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

...
51
...