Colonial Volkswagen of Medford - Service Center

I purchased my 2017 VW Golf GTI here in January of 2018. First, the car has performed and there have been no issues with it. I've had it serviced at Colonial for routine maintenance. The team at Colonial is First, the car has performed and there have been no issues with it. I've had it serviced at Colonial for routine maintenance. The team at Colonial is great to deal with and very professional! More

clean and carefully spaced service area while awaiting the return of my vehicle. The work was discussed and explained in great detail. The extra bonus was the car wash!! the return of my vehicle. The work was discussed and explained in great detail. The extra bonus was the car wash!! More

Everything went great! Called the day before and Rusty said no problem just bring it in. Rusty and Tom have been my service guys for years ( especially since I’ve had a TDI For 10 years now ) I am alwa said no problem just bring it in. Rusty and Tom have been my service guys for years ( especially since I’ve had a TDI For 10 years now ) I am always pleased with their service and consideration of my concerns. You guys are the best! More

Service department staff has always been super helpful and have even gone out of their way to save me money which is a rarity these days! and have even gone out of their way to save me money which is a rarity these days! More

Everyone here was great! Frank was assisting me during my recall and he was very pleasant and helpful the whole entire time. Love it here! recall and he was very pleasant and helpful the whole entire time. Love it here! More

We worked with Frank who was terrific. His explanation and communication was excellent and the service, timeliness could no have been better. Very pleased with the experience and communication was excellent and the service, timeliness could no have been better. Very pleased with the experience More

Rusty is the service department was amazing helping us with our VW. We have been in before with issues with our Touareg and Rusty has always taken care of it with great customer service and unparcelled co with our VW. We have been in before with issues with our Touareg and Rusty has always taken care of it with great customer service and unparcelled communication throughout the issue. More

Good service, did have to wait a little longer than anticipated but it’s alright. They were also able to find a solution to a problem in my car. anticipated but it’s alright. They were also able to find a solution to a problem in my car. More

I have been a customer of this service center for about 10 years, and the service, I have been getting there, is professional, efficient, and quick. Thank you! 10 years, and the service, I have been getting there, is professional, efficient, and quick. Thank you! More

Service rep was courteous, waiting are was clean and comfortable. Overall experience was positive and car is running smoothly. Not much more to say except good experience. comfortable. Overall experience was positive and car is running smoothly. Not much more to say except good experience. More