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Colonial Volkswagen of Westborough
Westborough, MA
3,218 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 3,218 reviews
January 06, 2026
Marc was great - super knowledgeable and friendly. Helped walk me through all my options as I evaluated next steps nearing the end of my lease. Didn’t have to haggle with him - all very professional a Helped walk me through all my options as I evaluated next steps nearing the end of my lease. Didn’t have to haggle with him - all very professional and we got a deal done with minimal waiting around. Awesome experience! More
by ryanjtravis
Employees Worked With
January 06, 2026
Great communication and speedy service! Great guys at the desk that were able to answer all my questions! Great guys at the desk that were able to answer all my questions! More
by Magma508
Verified CustomerJanuary 05, 2026
Just bought a new Tiguan! I highly recommend the staff, especially Marc he is very knowledgeable about Volkswagen products and I highly recommend him! I highly recommend the staff, especially Marc he is very knowledgeable about Volkswagen products and I highly recommend him! More
by Val1234
January 05, 2026
Dylan and the team at Colonial Volkswagen do a superb job in servicing my Tiguan. in servicing my Tiguan. More
by DIANE L
Employees Worked With
January 04, 2026
Typical dealer experience. Confusing pricing, high pressure sales. Time could've been better spent with negotiation and finalizing paperwork. Confusing pricing, high pressure sales. Time could've been better spent with negotiation and finalizing paperwork. More
by jjohn2478
January 03, 2026
The technicians were excellent in communication especially the detail in their explanations of problems to address. For my old car it was first the engine issues but now I still have questions re especially the detail in their explanations of problems to address. For my old car it was first the engine issues but now I still have questions re the other issues but trust that I can contact then for precisions ( ie urgency and priorities) . The only problem of course is the higher price of certified VW repair work but the expertise and efficacy was - in this situation- essential and highly valued by a 2013 GTI owner. More
by osepchuk
Employees Worked With
Other Employees :
Drew ? Mechanic who made the video 5 stars , Gina Martinez
January 02, 2026
I always get great service at this location! The team is professional, efficient, and they always go the extra mile—they even brought my car right up to the front for me when it was finished. Hi The team is professional, efficient, and they always go the extra mile—they even brought my car right up to the front for me when it was finished. Highly recommend them for anyone in the area! More
by laydenryder
Employees Worked With
January 02, 2026
They are always polite, helpful and professional when I bring my car in for servicing bring my car in for servicing More
by Katherine
December 31, 2025
I had never had to file an insurance claim before. John was a great help, working with the insurance adjuster, keeping the process moving and keeping me informed of progress along the way. John was a great help, working with the insurance adjuster, keeping the process moving and keeping me informed of progress along the way. More
by mary.whitney
