Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial Volkswagen of Westborough
Westborough, MA
3,059 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,059 reviews
Verified Customer
September 12, 2020
Rude and unprofessional. Went in for a car that they had confirmed was available and Julianne tried to sell me a different car with twice the miles. Classic Bait and switch. Untrustworthy and unprofessional confirmed was available and Julianne tried to sell me a different car with twice the miles. Classic Bait and switch. Untrustworthy and unprofessional More
by Acf24
Employees Worked With
Julianne Magdaleno
September 11, 2020
They are attentive, went above and beyond and patched a tire for me that I don't even remember telling them about, very very friendly, warranty saved my wallet, just a good all around dealership. tire for me that I don't even remember telling them about, very very friendly, warranty saved my wallet, just a good all around dealership. More
by bendy113
September 10, 2020
Jon, is great! Very helpful and knowledgeable. I take all of my cars to Colonial VW for service, even non VW’s. Everyone is very helpful and nice....just overall a great experience and never got disappointed of my cars to Colonial VW for service, even non VW’s. Everyone is very helpful and nice....just overall a great experience and never got disappointed. More
by MS
Employees Worked With
September 08, 2020
Bob was so great to work with. He went above and beyond for us at every turn. The dealership and Bob treated us like family. They made sure I received the exact vehicle I was looking for and found it for m for us at every turn. The dealership and Bob treated us like family. They made sure I received the exact vehicle I was looking for and found it for me! I am so in love with my new Atlas! Thank you Colonial and Bob! More
by jessieh1977
Employees Worked With
Bob Miller, George Akhpatelov, Jesse Manning
September 08, 2020
Came into Colonial Volkswagen after what felt like months of searching for the right new vehicle for my liking and man I made the right decision that day. While in the lot checking out some of the cars, I go of searching for the right new vehicle for my liking and man I made the right decision that day. While in the lot checking out some of the cars, I got to meet Joe and he did not disappoint! With in minutes of me telling him what I was looking for based on my lifestyle and what I was looking for in my car, he picked out the perfect car. 2019 Jetta Fully loaded! Any questions I had, Joe answered. Even days after I had a question about the sunroof, a quick text and Joe had the answer within minutes. I am very happy with my purchase and the work of Joe and the Volkswagen dealership. Bravo! You can bet when my boyfriends lease ends in the fall we will returning for round 2!!! More
by ChrisG
Employees Worked With
Joe Patrock
September 07, 2020
Convenient location, typically on time for scheduled repairs. Service writers keep you informed of progress and if you are waiting for your car, they will come find you to let you know it is all set. repairs. Service writers keep you informed of progress and if you are waiting for your car, they will come find you to let you know it is all set. More
by Howard.D
Employees Worked With
September 06, 2020
Excellent experience. Joe really knows how to make you feel welcome. Will definitely buy from here again and would recommend to anyone to atleast stop in here before buying a car somewhere else. feel welcome. Will definitely buy from here again and would recommend to anyone to atleast stop in here before buying a car somewhere else. More
by Matt.hanson124
Employees Worked With
Chadi Atallah, Joe Patrock
September 05, 2020
Julianne is amazing! I called Rebecca at 9am and told her what my daughter wanted, and the price point we were comfortable with. She connected me with Julianne and they made it happen that same day. No gimmi what my daughter wanted, and the price point we were comfortable with. She connected me with Julianne and they made it happen that same day. No gimmicks, no stress. Julianne was wonderful at explaining everything and getting things done ASAP. George finished the deal off with all the paperwork. Julianne even had a giant red bow placed on my daughters new SUV when she picked it up! I 100% recommend Julianne and the staff at Colonial VW. More
by WandaT
Employees Worked With
Rebecca Cunningham, Julianne Magdaleno, George Akhpatelov
September 04, 2020
Friendly. On time. Convenient. They seem to care about what they do and they provide a better customer experience than other dealers do. Very good. what they do and they provide a better customer experience than other dealers do. Very good. More
by ANTHONY_VELOSO
Employees Worked With
