Colonial Volkswagen of Westborough

Truly, The Only Place to Purchase a Volkswagen! This dealer gets an " 11 " on a scale from 1-10. Outstanding service from start to finish... and thereafter! Gina Martinez set my appointment to tes This dealer gets an " 11 " on a scale from 1-10. Outstanding service from start to finish... and thereafter! Gina Martinez set my appointment to test drive (and yes the car was actually ready). Upon arrival, Ray Hovsepian (the Sales Manger) warmly greeted me. The Sales Adviser, Mike Ledowsky from the purchase of the car to the delivery was absolutely "flawless!" This gentleman answered my calls and replied to my texts even on his day, and or, scheduled time off. Mike is truly a one-of-a-kind absolute professional. Since my purchase, I've had a couple of routine service items needing to be addressed. Both Jon Lacey (the Service Adviser) and Billy McGrath (the Service Manager) literally jumped through hoops to remedy my service needs. This is my 3rd purchase from these folks! - Jim Lucido More

Great experience Joe the salesman gave us complete access and overview of the car options we were interested in. No pressure and pointed out pros and cons. He had gr Joe the salesman gave us complete access and overview of the car options we were interested in. No pressure and pointed out pros and cons. He had great knowledge of the product and offered good insight. Gina was very informative as well when I called in for details. She provided accurate and prompt answers without setting expectations too high. More

Bad flat tire great VW experience Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. Jon went above and beyond to get me back on the road and to my family. Great service. Thank you for being there for me when I needed help. More

Booking online was a joke. Joe, my salesman, and George in finance were great. However, I initially booked the appointment to view the car online with Rebecca. She was super res Joe, my salesman, and George in finance were great. However, I initially booked the appointment to view the car online with Rebecca. She was super responsive and we scheduled a time for me to come the 1.5 hours. When I arrived, Rebecca had not communicated my appointment to the sale staff AND the car was buried in snow and unavailable for me to see or test drive. Joe was great and let me drive a similar vehicle and scheduled a time for me to come back once he dug out the car. I emailed Rebecca with my frustration and never heard back from her. More

Superior customer service As usual, the service at Colonial was excellent. The issue was addressed, my car was washed and we were treated like family! We never mind a service v As usual, the service at Colonial was excellent. The issue was addressed, my car was washed and we were treated like family! We never mind a service visit! More

Outstanding service. My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would h My experience was timely and professional. Staff members are very knowledgeable. Very friendly and courteous. Outstanding customer service. I would highly recommend Colonial to anyone. More

Honest and timely! This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out This was for a factory recall repair and I thought I might need additional srevice and had lined that up. However, my contact- Jon Lacey, pointed out that my car was in good standing and that I should save my money and bring the car back in for service, separate from the no cost factory repair. It was a nice, honest gesture and greatly appreciated, especially during holiday season when we need the extra money for presents for the family!!! More

Great experience very nice staff I had to go there to get a recall and the staff was very helpful and did the job quick and great thanks for the car wash appreciate it!! I had to go there to get a recall and the staff was very helpful and did the job quick and great thanks for the car wash appreciate it!! More

Always a great experience. Stopped by to pick up a car cover I had ordered. While there, the staff asked if I wanted my inspection sticker and they did that quickly and without Stopped by to pick up a car cover I had ordered. While there, the staff asked if I wanted my inspection sticker and they did that quickly and without any appointment. I had also brought an older snow tire and rim from my previous car to see if they could tell me if it would fit. Not only did they volunteer to bring my car into the bay to actually try it out but were able to save me money, by informing me that the tires were good to go on my new car, and they ordered me the precise rims to fit them. All this was done on a snowy, Friday afternoon, after 2:00pm when most places would be winding down for the weekend. Not these guys, they were friendly, helpful and efficient. Great as always. (Bill Fallon was terrific, as were the techs that came out and answered all my questions.) They even hand washed the car for me. More