Colonial Volkswagen of Westborough

WE'RE VW LIFERS I learned to drive in a VW Bus. I've been hooked ever since and couldn't wait to by my first bug. I bought it at Colonial. My husband and I have ha I learned to drive in a VW Bus. I've been hooked ever since and couldn't wait to by my first bug. I bought it at Colonial. My husband and I have had the privilege of working with the colonial team now for over 20 years since we relocated to the Metro West region. We've owned two Bugs, a Passat, a Toureg TDI, a Jetta TDI, and an Alltrack. We have loved them all. Over the many years, Bill McGrath has taken such outstanding care of our service needs for all our vehicles. He and ALL the team are just awesome to work with, but we've primarily worked with Billy for our service needs. He is so diligent, extremely pleasant and works at a customer service level that elevates the VW experience for us. Thank you, Billy and all the VW team for taking such good care of us over the years! More

Always excellent service Billy , in the service department at Colonial VW, is amazing. He is the reason that I bought my new car and why I continue to service my car at Colon Billy , in the service department at Colonial VW, is amazing. He is the reason that I bought my new car and why I continue to service my car at Colonial. My questions are always answered and he goes over and above to make sure that I am happy with any work that is done. I have also called him from the road to ask a question...he always takes the time to talk to me and for that I am very appreciative. He is always professional and knowledgeable. Thank you Billy!! More

Great service experience I called up for a check engine light. I got an appointment when it was convenient for me. There happened to be snow in the forecast for that day. I I called up for a check engine light. I got an appointment when it was convenient for me. There happened to be snow in the forecast for that day. I got there early, they dealt with the problem and got me out just before the snow started. While there, I was able to use the WiFi to work, and enjoyed a couple of cups of coffee. All in all, a great experience. More

truly the best service department over the years Bill McGrath has been consistent and honest with all of my family's 3 VWs. He is the reason we choose to Colonial Volkswagen and also i over the years Bill McGrath has been consistent and honest with all of my family's 3 VWs. He is the reason we choose to Colonial Volkswagen and also inform our newly driving children to request him with service car questions because we know he will not steer themwrong. Thank you Billy More

Horrible Experience With The GM Horrible! Stay away! We went in there to buy a 2018 Tiguan and were extremely underwhelmed by the lack of customer service. Our sales rep (Dino) was g Horrible! Stay away! We went in there to buy a 2018 Tiguan and were extremely underwhelmed by the lack of customer service. Our sales rep (Dino) was great, but when it came to dealing with Tony the GM we were not impressed and he was just rude. He never came out and introduced himself or said "hey thanks for buying a car with us", nothing...now mind you, we had just signed a purchase and sale and put down the deposit, so we were ready to move on the car. I marched into his office and just gave him the feedback that his customer service could use some improving, he did not like that and became extremely defensive saying "what do you think I'm doing here watching movies on my computer, I'm trying to work on the financing paperwork...we are number 2 for customer service!" I told him that we were certainly not experiencing number 2 customer service, and he could have just come out and said "hey thanks for buying a car with us, I'm Tony the GM", and the only reason we were still going to buy the car was because we liked our sales rep. We then left with plans to touch base with our rep and to do the final paperwork the next day. Well, this was the most incredible thing...our rep called us about 10 minutes after we left on behalf of Tony the GM and said that he did not want to do a deal with us because "We weren't the right fit" and they were not going to sell us a car and they would refund out deposit! I'm sorry I hurt your feelings Tony...a bruised ego certainly hurts...but you needed to hear the feedback. We went to another VW dealer the next day and bought a car. We are still waiting for our refund though...and funny, still waiting on a call back from Tony to address the fact we have not been refunded our deposit. I called VW corporate and they escalated the case to Regional Case manager, who then filed a formal complaint against the dealership. More

Awesome experience! I had a great experience working with Peter Esposito to purchase my car. He was extremely helpful and I couldn't be happier with my purchase! I would I had a great experience working with Peter Esposito to purchase my car. He was extremely helpful and I couldn't be happier with my purchase! I would recommend Colonial Volkswagen and working with Peter again and again! More

Great dealership This was the third dealership I went to and only one I felt comfortable at, Seth was awesome, he let me test drive multiple cars and dealt with all my This was the third dealership I went to and only one I felt comfortable at, Seth was awesome, he let me test drive multiple cars and dealt with all my questions until I finally made a decision to buy my car, and he worked around work hours and kept me updated on the process and by the time I got out of work my car was ready to go, I would 100% recommend Colonial and Seth More

Great, easy experience Seth R. helped me buy a gti, I walked in Sunday eve with a price for them to match, I drove off less than 24 hrs later. Seth did a great job communica Seth R. helped me buy a gti, I walked in Sunday eve with a price for them to match, I drove off less than 24 hrs later. Seth did a great job communicating, getting the deal I wanted was very easy and pleasant with great communication throughout. More

Purchasing my Ford Focus rs I first was unsure of buying the vehicle from a Volkswagen dealership because of it being a ford. Everyone that I dealt with at the dealership was per I first was unsure of buying the vehicle from a Volkswagen dealership because of it being a ford. Everyone that I dealt with at the dealership was personable and helpful. Even though it wasn't their normal brand vehicle, they were very knowledgeable. Thank you to Tegan, Mo, and everyone else who helped. More

A fabtastic experience I recently purchased a 2017 GTI from Colonial, and it was by far the best experience I've had buying a car. The salesman I worked with, Seth, was extr I recently purchased a 2017 GTI from Colonial, and it was by far the best experience I've had buying a car. The salesman I worked with, Seth, was extremely friendly, knowledgeable and helpful throughout the sales process, and gave me a fair deal both on the vehicle, and on my trade-in. Even better, he went above and beyond when it came to delivering the car. I live in CT, a little over an hour from the dealership. He offered to bring the car to the CT DMV near me, handle the registration for the vehicle for me, and swap for my trade-in. With drive time, waiting at the DMV, etc. Seth spent several hours just to deliver the vehicle to me, and was nothing but cheerful and helpful throughout. Colonial had the best price in the region on the vehicle, AND gave the best service I have ever experienced from any business. I would highly recommend Colonial VW to everyone without reservation. More