Colonial Volkswagen of Westborough

Bobby Strickland and Billy were extremely helpful, attentive and friendly. They were both serious about the facts and figures they were giving me while keeping a great sense of humor (something I appr attentive and friendly. They were both serious about the facts and figures they were giving me while keeping a great sense of humor (something I appreciate). It's my first experience with VW and Colonial after being a loyal Audi owner for over 25 years but I feel the commitment they make to their customers was sincere and honest so hopefully I will now become a "loyal VW owner". Thanks to both of them! More

We were "almost" ready to purchase when we arrived. Were looking for a VW Jetta Sportswagon TDI w/std transmission. We weren't looking for any options as the TDI package is already loaded. We already own looking for a VW Jetta Sportswagon TDI w/std transmission. We weren't looking for any options as the TDI package is already loaded. We already own a Golf TDI, also from this dealer, and were wondering about the extra cargo space in the Jetta Wagon. We test drove a car and were impressed. The car we drove was already sold, so Bobby went to check on other models they had on the lot. They had one of my preferred colors, except it had a sunroof, which I was not really looking for. But the price was right. Bobby offered us a deal that we couldn't refuse if we would sign that day. Now, I know the classic "what do I need to do to put you in this car today?" sales pitch, and this may have been a spin on that. BUT, we had already looked up the base invoice price online and knew he presented us with a very honest price. Then he had the sense to go down the street to the auxillary lot to get our actual car. While he was off doing that, we had a chance to speak privately (good move Bobby!) and convinced each other that this was the right thing to do. I've had my new car for about a month and I'm very happy with it. And....my dog simply loves the sunroof that I was hesitant about. And if the dog likes it, I'm sold! More

I have purchased two new Volkswagens since December 2008 from Colonial Volkswagen. Both times the process was smooth, easy and hassle free. Both visits they were respectful of what I needed for my trade & o from Colonial Volkswagen. Both times the process was smooth, easy and hassle free. Both visits they were respectful of what I needed for my trade & offered me the best price on the new vehicle I was purchasing. I have to drive an hour to reach this dealership from my home and it's a drive worth making. A pleasant dealership with friendly, helpful staff. They have a lifetime customer in me. A+ More

I purchased a 2009 Volkswagen CC from Colonial Volkswagen and the experience was excellent. Bobby was my sales person and he was wonderful, very helpful and very patient showing us all the bells & whistles o and the experience was excellent. Bobby was my sales person and he was wonderful, very helpful and very patient showing us all the bells & whistles on the car. He did everything possible to make our experience buying this car an enjoyable one. Billy Vitoratos, Gen. Sales Mgr was also very nice and took the time to speak with us. Javel the finance man was great also, he took the time to show us all the different financing options that were available and gave me a great rate on the purchase. Will do business with this dealership again. More

I brought in my '06 Passat for service. Both Jennifer the service advisor and Adilson the technician were very corteous, straight forward. I have been a service client at Colonial since I have owned my Passa service advisor and Adilson the technician were very corteous, straight forward. I have been a service client at Colonial since I have owned my Passat for the last year and a half. This last visit reconfirmed my confidence in them. More

Simple. Efficient Open and (as best as I can tell) Simple. Efficient Open and (as best as I can tell) honest Friendly Respectful of time I would return to this dealership. I would recommend that Simple. Efficient Open and (as best as I can tell) honest Friendly Respectful of time I would return to this dealership. I would recommend that my children buy cars from this dealership The dealership advertised the car on Craig's List. My wife did the necessary research so we understood what we wanted, and what we wanted to pay. Making the deal took less than an hour -- including the test drive and associated paperwork. More

Requested a 160k mile service when I had an appointment just for an oil change. Bill accomodated my request and got my car serviced. Also, the 12V DC power outlet was not working in the car. Bill got the f just for an oil change. Bill accomodated my request and got my car serviced. Also, the 12V DC power outlet was not working in the car. Bill got the fuse replaced charging me about a buck for the fuse and nothing for the labor! I have had my 2002 Jetta wagon serviced at Colonial ever since it had 74k miles, now even at 160k+ miles it is running great! Great no pressure service team to work with. I am sure the service department with veterans Bill McGrath and Bill Fallon play a vital role in customer loyalty at Colonial VW. More

I just turned in a 2007 Passat and then leased a 2010 Jetta TDI Sportswagon from Colonial and I must say that the experience was terrific from start to finish. The primary reason why I had such a good e Jetta TDI Sportswagon from Colonial and I must say that the experience was terrific from start to finish. The primary reason why I had such a good experience was that I dealt exclusively with Bobby Strickland, who I found to be extremely knowledgeable, professional and responsive. I also felt that Bobby was very trustworthy and a "straight shooter." I look forward to working with Bobby again and will definitely recommend him to others. More

This is the fifth Volkswagen I have purchased from Colonial Volkswagen, and Daniel Fontaine. Colonial makes the process of purchasing a car very easy and enjoyable. Negotiating on price has always b Colonial Volkswagen, and Daniel Fontaine. Colonial makes the process of purchasing a car very easy and enjoyable. Negotiating on price has always been an easy process where most dealerships it is dreadfully painful. I have also made us of the service department and they are always quick and pleasant to work with. I would highly recommend to others to purchase a car from Colonial Volkswagen. More

Both helpful and accomodating with my out of state purchase which was a little out of the ordinary routine. They were willing to bring me the vehicle and /or paperwork if necessary. I never felt press purchase which was a little out of the ordinary routine. They were willing to bring me the vehicle and /or paperwork if necessary. I never felt pressured and they were willing to negotiate fairly with me. They even made sure that the car I bought was the exact model and color that I wanted. I plan to make the trip back for service as I have confidence that this dealership takes pride in all aspects of its operations. More