Colonial Volkswagen of Westborough

It is good to finally have a chance to share my impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to impression about the great people who work at Colonial/VW-Westborough. I assume your notice pertains to my recent purchase (5/3/13). But I have to tell you this is THE FIRST TIME that I have ever received this survey. I have heard about these surveys for years and I have yet to receive any one! There have been many occasions where your Service Dept. has performed extraordinary service on my vehicle and have always provided me options to maximize my convenience when ever possible...more on this later! So, my purchase payments on my 2010 Jetta TDI/SW were just insane. Cash flow has been tight I wanted to see if I could get into a lease and lower my payments. My goal was to get into a program for 385 to 400 a month. I was resigned to accepting it would have to be the 2.5 and manual...but if I could get into a Passat that would be key - need the room. I did try Colonial / Westborough working w/ my friend, Pierre, but he was doubtful that he could get the numbers down to where I would like. Understand not that I thought Pierre did not try...To me Pierre’s word is all I need. I told him I might be back depending on what I find from visiting surrounding dealerships. I went to two dealerships and both were on the same page. I would have to get into a Passat SE Manual - 2.5 to hit my numbers. No possibility of any other style or power plant could be considered! In the back of my mind I was hoping to get into a 3.6, which was my blue chip choice...3.6/SE – EVEN IF it came in a manual that would have been fine too! I would be happy as a clam! I quickly had to resign to the fact that no one could sell me my 1st choice and meet my payment goal! I was an inch away from committing to a deal with Wellesley as I knew the Manager and Sales Agent, Andreas. I met them years ago when they ran a Brookline Audi/VW dealership. During my Wellesley visit they appeared to have a larger inventory, hence my initial thinking in not returning to Colonial. Sorry for the details...but perhaps you may learn from my experience in several key areas to tighten up on how the sales process works within the Colonial Group!? In late April I want back to Colonial/Westborough's Service...getting a part ordered for my Jetta. Middle of a weekday is ALWAYS THE BEST time to talk deals and especially with a Manager! So, just for yuks I thought I would pay a visit to Mark and he happened to be there. We knew each but not real well, as his reign began after I was well into my Jetta. I explained my cash flow dilemma, explained my goals and re-asked (1st time for Mark) if there were promos - 'sign n drive' programs, etc... I read online there were promos that were on, and the other dealerships did acknowledge this, but made it a point that my best shot to hit my monthly payment goal was, again, to go with the 2,5 SE Pkg as that is where the most incentives lied at that time. I shared with Mark all of what was told to me.. As Mark was making a preliminary search of models that existed, we compared notes on our backgrounds and realized that we had similar connections in common, and what makes this unique and nutty is that I am from California. In rock n roll you never know how the guitar pik will lie! I assumed Mark would come up with a few more choices...hell maybe even a 3.6/SE? Long story short....Mark found my 1st Color Choice . . . “Night Dark Blue”, which happened to exist on a 3.6/SEL PREMIUM, at a few bucks over 400/mo! I kept asking him if he included key details, "...are you sure you wrote it up with 15K for miles?”...”Did you include GAP?”, etc... This was THE FIRST TIME in 35 years of owning used, new, borrowed, stolen cars ( - - - just seeing if you were still awake!) where I actually got the MY PREFERRED COLOR CHOICE! Then of course the 'cherry on top' was the total Package! Holy cow no Advil was needed and did not even think about taking a Zantac! (he-he) The process was uncanny in the degree of enjoyment I experienced. It truly felt like my first Christmas opening presents - well in the spirit of full disclosure, I am Jewish! ;-D When the car came Pierre would not let me drive off the lot until I was totally clear with all of the new technology and other different ways this Passat performs over the Jetta. Pierre is a warm and an easygoing man. BUT my favorite quality about Pierre is that he shoots straight all of the time! He is on my short list of exceptional business friends. So it goes without saying I feel Colonial/West happens to have the distinction of employing THE most knowledgeable and honest Sales Agent - Truly! ARE YOU ASLEEP YET? - C'MON ... DRINK A RED BULL IF YOU MUST! I must cite a person who probably goes unnoticed purely because of his position...The Controller, Phil! He was not instrumental on this recent transaction, but there have been instances when he not only helped me concerning old refunds and other fiduciary mattes, but he has followed through quicker than his estimated time...ALWAYS. Super nice gentleman too! Remember I have unfinished business with regards to singing the praises of your Service Department, headed-up by Steve Tucker. Also…..Before I continue I want you to be aware that my trust has been earned by all the staff in PARTS, CAR CARE and TECHNICIANS! (the ones I have had direct contact with). I can recall stories that reflect favorably on each of these departments! In all of my encounters with the Service Department is has mostly been par excellence, also pleasant, AND in each case I learned something new about my car or new car technology in general! My nickname for Service is B-Squared, as in Billy MCGRATH and of course Bill(y) FALLON. So, instead of continuing my bore fest in a story format I will just list highlights in no particular order of importance. As we know when it comes to Customer Service ... 'it is ALL important'! 1, 90% of the time their answer to "Can I..." "Will you...?" "Is this possible...?" is a RESOUNDING "Y E S !" These guys will figure 'it out' with creative measures, when the routine solutions will not do! 2, In the four years I have known these gents their collective (and individual) moods have always been steady, pleasant with 'CAN-DO!' on top. 3, If an idea or suggestion does not come from them they will get on it on who can speak to the problem or question. 4, They usually beat or meet their estimated time of completion! 5, I never I get a sense of the old ‘eye roll’ from asking a dumb question or insist that a problem be revisited even after it had not been recreated! 6, They are one of the best marketing/branding devices Colonial has. I highly suggest that they consider a large campaign that focuses on the Service Department. For that warm/fun texture ‘in telling the story’ feature the BILLY’S! 7, I think one the “Bill’s” did lie once...yeah, it was Billy McGrath. During a pick-up as we were talking the subject of body image came up. Billy actually thinks he is good looking! He just went on and on…to be fair this is about the only time he has been unprofessional, but it was so weird. He is nice most of the time…kind-of, but he actually thinks he likes look the actor, Hugh Jackman (“X” MEN!) – YIKES! So the next day I brought him a gift – a mirror! I nicely and gently suggested that he reconsider his claim about his appearance….Geesh! Regarding this recent answer (#7) I am making it all up! But you should bust his chops for fun!!! The boys in Service always appreciate a good laugh! I am satisfied and proud to tell people about Colonial VW…nothing like a word-of-mouth referral for where to go to buy a car! More

Honestly, I did not expect to purchase a Volkwagen while doing my car shopping. I checked out this dealer because of the incentives and was pleasantly surprised at the workmanship and beauty of this car whe doing my car shopping. I checked out this dealer because of the incentives and was pleasantly surprised at the workmanship and beauty of this car when I drove it. Chris Tattrie was laid back, non intimidating and yet knowledgeable. I felt like he had my best interest at heart as well as his desire to make a car sale. I was extremely intimidated making a car purchase independently and he made this a painless, pleasant and economically reassuring experience. I love my new car ( so do all my sons college ) friends. I look forward to returning for my maintenance checks at they seemed like a friendly group and I felt "at home.." More

Cris was very professional & knowledgeable about the vehicle I purchased. I highly recommend this salesman & dealership to my friends & family. Very pleased to be a new Volkswagon driver. Thank You. Mar vehicle I purchased. I highly recommend this salesman & dealership to my friends & family. Very pleased to be a new Volkswagon driver. Thank You. Mary L. Macchi. More

Pierre was very helpful. I will continue to do business with Colonial Volkswagen. This was a very pleasant experience. Made purchasing a vehicle a positive experience. with Colonial Volkswagen. This was a very pleasant experience. Made purchasing a vehicle a positive experience. More

Chris Tattrie helped me lease my new 2013 Jetta SEL. He was very helpful, friendly, and negotiated to get me the best deal possible. Highly recommend him!!! Also had my car inspected here--the service depa was very helpful, friendly, and negotiated to get me the best deal possible. Highly recommend him!!! Also had my car inspected here--the service department is equally as friendly and helpful. Overall, this dealership is great--I drive very far out of the way to get here. It's worth it!! More

Chris was a great with us! Great fair price and very easy to get along with. The best price of all the VW dealers. I would recommend this dealer. I love my Passat. to get along with. The best price of all the VW dealers. I would recommend this dealer. I love my Passat. More

I came in to colonial with no hope of getting a car and bad credit colonial changed everything for me. I definately gave these guys a run for their money with what I wanted to get into but they got it done bad credit colonial changed everything for me. I definately gave these guys a run for their money with what I wanted to get into but they got it done for me price and car I got is great ! Brendon and Kathryn thank you for being sooo patient and working with me I will be back with perfect credit and buying my next 2014 car from you !:) thanks again ~Matt More

I visited this place twice in a week, One day is for buying car and another day for Pickup Car. First day was very smooth , 2nd 'Day Sales Team gave me hard time when i went to pick my new car .But buying car and another day for Pickup Car. First day was very smooth , 2nd 'Day Sales Team gave me hard time when i went to pick my new car .But at that time Owner was there he was very very kind to me. I observed one thing in sales Team they will talk smoothly until Deal get done,Once the deal is over they don't Care. I am recommend this dealership because of the Owner ... More

I shopped around at multiple dealerships before finding Colonial VW in Westborough. Everyone here was a pleasure to work with. Very friendly, and a very quick response throughout the whole process! I espec Colonial VW in Westborough. Everyone here was a pleasure to work with. Very friendly, and a very quick response throughout the whole process! I especially appreciated receiving straightforward answers to all of my questions and concerns. I would highly recommend this dealership to anyone. More

Chris Found the car I wanted very quickly and at the price I wanted. All staff very friendly. Extremely satisfied with my purchase, Would definitely recommend! price I wanted. All staff very friendly. Extremely satisfied with my purchase, Would definitely recommend! More