Colonial Volkswagen of Westborough

I started looking at cars so that I would be ready when my current lease ran out. Brenden was so helpful. He showed me how my lease could be bought out and I could lease a car right then and there. I wa my current lease ran out. Brenden was so helpful. He showed me how my lease could be bought out and I could lease a car right then and there. I was thinking of testing a hybrid and Brenden brought out the Jetta hybrid and I loved it. He helped me through the deal making process and I left there with a three-year lease for the Jetta hybrid and I picked it up the next day. The whole process from the time I entered the dealership and the time I left with my Jetta hybrid lease was stress free. Brenden is a great salesman and a great representitive of Colonial Volkswagn. More

I am a longtime leasing customer at Colonial (14+) years. I have had nothing but great service with Bill, Bill and Adam. Always led me down the straight and narrow with service to my car. Michael Lodowsk I have had nothing but great service with Bill, Bill and Adam. Always led me down the straight and narrow with service to my car. Michael Lodowsky worked with me on my most recent lease and helped me with a slight problem in the return of my vehicle which in the end worked out well. I would recommend this dealership to anyone in regards to sales and service. Gail More

Had a very positive experience buying a Golf TDI manual, with great service by Chris Ployer. After an initial test drive, I returned with my wife and 2 kids to see if we all could fit (yes). Chris let us d with great service by Chris Ployer. After an initial test drive, I returned with my wife and 2 kids to see if we all could fit (yes). Chris let us drive for ~1 hr, try the larger JSW, then the Golf again-- basically do all the test-driving I needed. I noticed a bit of vibration at highway speed, and spoke with Chris about it. He had service take a look and found that the previous owner had installed different wheels, and after rebalancing the stock ones the car drives smoothly at all speeds. Several other buyers were interested in this same car on the same day, and I ended up with a fair, if not great, price. The previous owner had lost one key, and I expressed disappointment when I was only given that one key-- it is a CPO car after all and should have 2 fobs. Chris explained it was their policy to give one key if that's all they had, but a few days later he called and said they had coded another key for my car and I could pick it up anytime, no charge. So, thanks to great service from Chris, I'm happy. More

Awesome! I went to Colonial to get a new car for myself---it's the first car I've had since my very first when I was 16 about 7 years ago, so I'm very new to the process of shopping for and leasing myself---it's the first car I've had since my very first when I was 16 about 7 years ago, so I'm very new to the process of shopping for and leasing a car. I was so impressed with Colonial for a few reasons: they were very good at explaining EVERYTHING to me (a young woman who is completely new to this process), they were flexible with negotiating (a plus since I'm a recent graduate), they were VERY PATIENT (I had to wait a very long time for my co-signer to be able to co-sign), they answered ALL of my questions that I AND my co-signer had (between the two of us, there were a lot of questions that had to be answered), and they didn't hassle me like some other dealerships had done during my car shopping process (I hate to be pushed). Being a first time car leaser was a little intimidating for me when I started shopping around because I didn't know how it was supposed to work or what was fair to pay. I'm pleased to say that when I went to Colonial VW in Westborough all of my fears were completely irrelevant---I received a THOROUGH explanation of the entire process, got a great deal on my new GTI (which I LOVE), and was NEVER taken advantage of despite my lack of knowledge about the process. I also want to add that even though it took a long time for my deal to go through (my co-signer was refinancing his mortgage which took a long time to complete), everybody was SO PATIENT with me and didn't hassle me about when it would be done--which I REALLY APPRECIATED!! I worked with Chris Tattrie, who was AWESOME!!! Chris was helpful with answering my questions, he was prompt at returning my calls and did as much as he could to make this process easy for me! Chris was also very nice and friendly and was really personable--it was obvious that he wanted to help and be there to answer my questions rather than some sales people at other dealerships that just want to close the deal. When it came time to finish off my deal and pick up my car, Chris faxed all of my insurance info and car info to my insurance company hours before I came to pick it up so that the process would be expedited! He faxed multiple times and did everything possible to get it done for me--he knew how badly I wanted my car :) In short, I had an excellent experience at Colonial VW, had a great experience with Chris Tattrie, and LOVE my new GTI! :D I HIGHLY RECOMMEND Colonial VW!!!! More

I purchased my CC from Colonial in 2009 and couldn't have been more pleased with the entire experience. I've owned many cars over the years, but this was my first VW. While the car itself is the best have been more pleased with the entire experience. I've owned many cars over the years, but this was my first VW. While the car itself is the best I've ever owned, it is the Service Dept that has really impressed me. Bill McGrath and the team are the most friendly and accommodating Service Dept I've ever seen. Appointments are easy to make. I usually wait at the dealership for the car, and the turnaround times are great. Bill keeps me informed about all the work the needs to be done, and I am always confident the cost if fair. My car just passed the 100,000 mile mark, and nobody but Colonial has ever touched the car. Still runs like the day I bought it. Bill and the guys at Colonial have made me a VW convert. Looking forward to buying my next one. More

This is my second purchase at Colonial Volkswagen. (The third so far in my household!) Loved them so much the first two times, had to go back again. All of our purchases have been made through Brendan, but third so far in my household!) Loved them so much the first two times, had to go back again. All of our purchases have been made through Brendan, but others played a role in this as well. The Managers, Mark and Tony, as well as Kathryn in the finance office. Without any of these people, none of this would have been possible. From selecting a vehicle, all the way through the finance and vehicle pick up stage. My needs were listened to, and addressed. The customer care that I get here is rare to find, and should not go unnoticed. They earned my business not only now, and in the past but for the future as well! More

I am the proud owner of a 2006 Passat 4motion 3.6 sport. Now that the car is out of certified warranty i was a little skeptical about going to the dealer for oil changes and routine service due to cost and Now that the car is out of certified warranty i was a little skeptical about going to the dealer for oil changes and routine service due to cost and etc. Let me tell you that it was the best decision i have ever made having my car serviced by the dealer after warranty!!! Not only are Bill Fallon, Billy Mac and Adam the most professional trio in the biz but the price is right....they washed my car and it was fast and done coerrectly!!! Dont sell your self short and go to the local Quick lube!! Thank You Colonial VW for everything that you provide me in the automotive field!!! More

Chris Tattrie is a a pleasure to work with. He is fair and went the extra mile to make us feel comfortable with the dealership. His honesty was the deal closer and went the extra mile to make us feel comfortable with the dealership. His honesty was the deal closer More

Mike Ladowsky was great, very attentive, I explained to him that I have purchased several vehicles from Colonial West In Fitchburg,Ma. and that my wife wanted to purchase a volkswagon I wanted to keep my r him that I have purchased several vehicles from Colonial West In Fitchburg,Ma. and that my wife wanted to purchase a volkswagon I wanted to keep my relations with Colonial and he went out of his way to keep me as a colonial customer. More

Pierre tony and bill were a great help. They were very knowledgable about the cars. I had a very good experience an I would recommend them to others. knowledgable about the cars. I had a very good experience an I would recommend them to others. More