Colonial Volkswagen of Westborough

Pierre was very helpful and informative. The test driving and recommendations were spot on to size us with the correct car for us. The delivery of the vehicle was straightforward and thorough. driving and recommendations were spot on to size us with the correct car for us. The delivery of the vehicle was straightforward and thorough. More

Last week I called Colonial VW at 6:50 in the morning to see if I could schedule an oil change and a brake job, and Bill said bring it right in! I dropped it off at 10, and at 2:30 my car was ready. When I see if I could schedule an oil change and a brake job, and Bill said bring it right in! I dropped it off at 10, and at 2:30 my car was ready. When I went to pick the car up Bill told me he checked to make sure that there were no recalls on the car, and the car was washed and vaccuumed. Bill Fallon acted very professionally. I was very impressed by the service and would definitely recommend this dealership to family and friends. Thanks again Bill Fallon! More

Chris was very helpful. He spent over 2 hours with me helping me decide whether I wanted to lease a Jetta or a Passat. He was very knowledgeable, professional and patient. I have dealt with other car d helping me decide whether I wanted to lease a Jetta or a Passat. He was very knowledgeable, professional and patient. I have dealt with other car dealerships in the past and this was by far the best experience I have had with a sales consultant. More

Chris was helpful, friendly, and knowledgeable. He helped us get exactly what we wanted at the price we wanted. He went well above and beyond the call of duty for a salesman. Especially for customers not buy us get exactly what we wanted at the price we wanted. He went well above and beyond the call of duty for a salesman. Especially for customers not buying a VW. My wife and i have already recommended him to our friends looking to buy new cars. Chris was incredibly friendly and patient with my wife's flipflopping about what she wanted. Again, we have already recommended him to our friends. More

I always wanted to own a European car, but after reading too many internet rumors I was concerned with the cost of ownership, and especially maintenance. Why did I ever listen to the rumors is beyond me. Af too many internet rumors I was concerned with the cost of ownership, and especially maintenance. Why did I ever listen to the rumors is beyond me. After finally buying my dream car, a Golf GTI, I needed to find a reputable service department. A friend recommended Colonial VW, and I have not been disappointed. Although I only went in for an oil change, Adam, after learning that this was my first visit, not only congratulated me on my new vehicle, but while my car was being serviced, he actually took the time to explain to me additional services the dealership offers, and the service schedule that would ensure my Golf would be in its best shape for years to come. Because I bought the car used (elsewhere) he suggested that one of the shop's mechanics would go through the car to check that everything works as it should. As I drove away, I thought how pleasant the staff were, and I felt assured that I chose the right place to service my "baby". More

Bill has been servicing my 2010 CC since I bought it at Colonial. I can depend on him to let me know when it's time for tires, brakes, etc. I can schedule a car spa easily, get recall work done, same day Colonial. I can depend on him to let me know when it's time for tires, brakes, etc. I can schedule a car spa easily, get recall work done, same day, and get a nice vac and wash! Prompt, curious service, with alittle friendly banter....goes a long way! Always reasonably priced, and friendly staff, always very conscientious of my time. I appreciate the WiFi service in the waiting area too!! Thanks Bill and Westboro VW. More

Chris was very informative and helpful during the initial sales process and Pierre stepped in to finalize the paperwork with me. Kathryn was also great during the financing process. They were able to work wi sales process and Pierre stepped in to finalize the paperwork with me. Kathryn was also great during the financing process. They were able to work with me on price and overall I'm very happy with the car! More

Rick was a pleasure to work with. I was undecided between several cars and Rick took the time to fully explain the differences between the two, as well as allow me to test drive both vehicles. He was helpful several cars and Rick took the time to fully explain the differences between the two, as well as allow me to test drive both vehicles. He was helpful and never pressured me to rush to a decision. This was my first time buying a car from Colonial VW and based on my experience so far, I am very impressed. More

I emailed every dealer in the Boston area to get a price on a new VW Tiguan with the color and package I wanted. After a couple rounds of emails with each dealer, Colonial beat everyone's price by a meaning on a new VW Tiguan with the color and package I wanted. After a couple rounds of emails with each dealer, Colonial beat everyone's price by a meaningful margin. At first I was skeptical that the deal was too good to be true and there would be some curveball along the way. But Chris Ployer gave me a call and answered all my questions quickly and honestly. There were no surprises or tricks. Working with Chris was a great experience - he was efficient and effective, and a true customer advocate. I've even called him with a couple questions since buying the car and he's been quick to respond and help. More

It’s always a pleasure to bring in my new VW Tiguan for the scheduled service appointments. The staff is not only providing great mechanical expertise but exceptional customer service. Once my car showed l the scheduled service appointments. The staff is not only providing great mechanical expertise but exceptional customer service. Once my car showed low tire pressure and I dropped into the service department without an appointment. They made time to look at it, despite their busy schedule, fixed the problem in an instant, and washed my car on top of it. I have never had such great customer service. My special “Thanks” go to ‘Bill McGrath’ for his ongoing great customer support. As a result of his efforts, positive demeanor and professionalism, I will continue do business with VW Colonial. More