Colonial Volkswagen of Westborough

I have been a loyal and satisfied customer of Colonial Volkswagen for over 12 years. I purchased a new Jetta in 2001 and the service consultants (Bill M., Bill F. and Adam P.) have been amazing over the y Volkswagen for over 12 years. I purchased a new Jetta in 2001 and the service consultants (Bill M., Bill F. and Adam P.) have been amazing over the years that I have owned this vehicle. Always cordial and take the time to explain exactly what the service techs will be doing. They have always done their best to get my car into the shop as soon as possible and I have never had an issue with the quality of the service tech's work. Many of the service dept.'s staff have been there for all of those years - a testimony to the dealership. I now was at the point of wanting to trade the Jetta for a new VW. From the moment that I was introduced to Mike Lodowsky, Sales Rep.,I knew that I was going to be well taken care of. After discussing with Mike what I was looking for; he did not waste any time in finding the perfect match for me. I was amazed at how efficiently the process moved along and I drove my new 2013 Passat home two days after initially talking with Mike. He is so friendly and put me at ease right away. So much has changed in the car industry in 12+ years that I appreciated his patience with answering my questions. I never felt rushed or pressured. I was impressed by his knowledge of every facet of the Passat that I was leasing.I am certain that I am going to continue to be a part of the Colonial Volkswagen family for many years in the future. More

Rick made the process of buying a new car very pleasant and smooth. He is very knowledgeable and friendly. He went over the numbers with us thoroughly and helped us get the best deal we could, he genuine and smooth. He is very knowledgeable and friendly. He went over the numbers with us thoroughly and helped us get the best deal we could, he genuinely cared. He took the extra time to go over all of the features of the new car so that when we left the parking lot we were familiar with all of the gadgets and not looking around for which button does what. He went above and beyond and will be the person we go to next time we are in the market for a car. More

I recently had the A-pillar trim replaced on my Jetta sportwagen. Adam from service did an exceptional job performing the work. He took care of every thing even arranging the payment with the glass compa sportwagen. Adam from service did an exceptional job performing the work. He took care of every thing even arranging the payment with the glass company that did the damage. He also followed up to make sure I was completely happy with the results! My Jetta looks perfect. I can tell Adam really loves Volkswagons!! More

I am really very happy with the dealership. Rick the salesman was helpful, Solid product knowledge. Worked with my strange schedule without a hitch. At the end of the day I never felt like he was trying salesman was helpful, Solid product knowledge. Worked with my strange schedule without a hitch. At the end of the day I never felt like he was trying to 'pull one over on me', which is more than can be said about some other dealerships. All said and done, we managed to make a deal on a used car that made everyone happy. I would absolutely recommend Rick and the rest of the folks at Colonial. More

I was extremely satisfied with the service I recieved at Colonial Volkswagen, thanks to Bill Fallon. He went above and beyond. Not only did Bill take my car in to be serviced the same day that I called, b Colonial Volkswagen, thanks to Bill Fallon. He went above and beyond. Not only did Bill take my car in to be serviced the same day that I called, but I also had it back that same day. He was honest and efficient and made sure to call me right away with what was wrong with the car. I got my car back washed and it looked so clean. I will definitely be using Colonial Volkswagon and Bill Fallon for my car repairs in the future. More

Best customer service. I just got my car last week and I'm in love. Everyone I worked with at the dealership was so helpful and so nice. I would recommend anyone to go to here! I'm in love. Everyone I worked with at the dealership was so helpful and so nice. I would recommend anyone to go to here! More

This was my first car buying experience, I was extremely nervous but Michael and Kathryn were great. They worked with me to get me the vehicle I needed and stayed within my budget. nervous but Michael and Kathryn were great. They worked with me to get me the vehicle I needed and stayed within my budget. More

Pierre Saliba and all the folks at Colonial made this car purchase a very pleasurable one...yes, really...I said buying a car...was a PLEASURABLE experience!...and stress free too, well except for maybe deal purchase a very pleasurable one...yes, really...I said buying a car...was a PLEASURABLE experience!...and stress free too, well except for maybe dealing with my own issues as a result of doing my own work related emails; using Colonial's free WiFi and sitting at Pierre's desk with my computer, all while the entire Colonial staff ran around doing their job flawlessly and quickly. AND...it gets even better... when I got home with my new Diesel Passat and started to digest the Colonial literature and think about all the services Pierre and the Colonial team told me about earlier, I only then realized the value of the free maintenance program and how extremely price competitive Colonial's service department is...I'm never going to have to step into an express lube or discount tire center ever again. Nicely done Colonial! Nicely done! Regards Steve Klibansky More

I was not happy with the service at Colonial VW. My car was under warranty and in short they wanted me to claim warranty repairs against my automotive insurance. When I am complained I was treated very poo was under warranty and in short they wanted me to claim warranty repairs against my automotive insurance. When I am complained I was treated very poorly. I would not recommend this dealership for any service work. More

I am very satisfield with my purchase thanks pierre and kathrin you guys are the best helped me in everyway someone can be helped you guys are a angel kathrin you guys are the best helped me in everyway someone can be helped you guys are a angel More