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Colonial Volkswagen of Westborough - Service Center

Westborough, MA

4.9
1,416 Reviews

1,416 Reviews of Colonial Volkswagen of Westborough - Service Center

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September 03, 2020

I brought my car in for a recall. I've never been to Colonial VW before and didn't know what to expect. Jon has been very helpful from the time I called making an appointment to when I got there to have More

by WYRAMOS129
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

Colonial Volkswagen of Westborough responded

Welcome to the Colonial VW family Thanks

September 02, 2020

Great service, whole process was smooth and very well done, from valet to wash and delivery. The team were all professional and I highly recommend them. More

by LRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2020

Always great. I trust all the folks in service. Cars can get funky and tough to diagnose, but these guys will get it figured out. My car feels almost brand new. Thanks. More

by christopher.shrum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2020 -

Colonial Volkswagen of Westborough responded

Thanks for taking the time to share your experience. Colonial VW

August 29, 2020

Service was Professional in every way , didn't have to way to finish ad well, answered all my questions with prompt and accuracy needed in this moment More

by MICHAL.PRUCHNIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2020 -

Colonial Volkswagen of Westborough responded

Thanks for your patronage Colonial VW

August 26, 2020

Finest service staff I’ve ever dealt with. Clear, communicative, proactive. Always there to help in a pinch. This is a well run service department and a cheerful, customer service attitude. More

by SLGORMAN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Colonial Volkswagen of Westborough responded

Big thanks for the kind words. Colonial VW

August 26, 2020

Everything was good from start to finish excellent service very happy with the car. excellent service very happy with the car. excellent service very happy with the car. More

by richardascales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Miller
Aug 28, 2020 -

Colonial Volkswagen of Westborough responded

Thanks for taking the time to share your experience. Colonial VW

August 26, 2020

the area is clean, and there is hand sanitizer for guests. the job was fast and efficient even with a long line of cars waiting. More

by LoboMaya
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2020

Love this dealership and the friendly helpful personnel. I've been coming here almost 10 years and find the service excellent and the prices fair. Bill McGrath is my "Go-to Guy" and he and his team can alw More

by MARY.VINCENT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Colonial Volkswagen of Westborough responded

We are glad to hear you are still enjoying your EOS and our service department. Colonial VW

August 18, 2020

Jon in service was excellent. I had to have my passat towed in. Jon moved me up the wait list and solved my problem. Very professional and should be rewarded. I have never had a person at a dealership be More

by SEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2020

As always, work was done as promised, for the price I was told, in the time I was told. Helpful, honest, dependable people. Definitely a returning customer. More

by BKOHLER3
Recommend Dealer
Yes
Employees Worked With
Bill Fallon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lacey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Begin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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