Columbia Honda

I loved my car salesman, Ryan Ewing! I am writing to you to tell you about a fantastic experience I had with your car salesman, Ryan Ewing. I bought a car from him in mid-July. It was a I am writing to you to tell you about a fantastic experience I had with your car salesman, Ryan Ewing. I bought a car from him in mid-July. It was an amazing experience. He was very knowledgeable, patient, and set me up with the perfect car. It is the experience since that rainy day, though, that has proved him an exceptional car salesman. For almost a month and a half after the purchase, he kindly and generously made himself available for any questions I had about the status of the title, questions about the car, and other helpful information. I do not know what I would have done without him! He was so reliable, nice, and well-informed. I wish I had been able to write sooner, but as a full-time elementary school teacher and full-time graduate student, I have been short on time. I could not wait, though, until the Thanksgiving break to have the chance to finally write you. Please consider my dedication in writing you even after so much time proof of the truly amazing experience I had at your dealership thanks to Mr. Ewing. Ultimately, Mr. Ewing did a fantastic job. Thank you for the chance to commend his hard work. More

Wonderful Staff (Velma ) Its T.J, he knows, he is patience, he is nice & polite, he is someone you can always trust leave your vehicle with go and come back its goo (Velma ) Its T.J, he knows, he is patience, he is nice & polite, he is someone you can always trust leave your vehicle with go and come back its good to run. More

Outright deception during recent purchase My husband and I had a 2010 Honda Odyssey EX-L minivan we had bought new from this dealership (previously Fletcher Honda). My husband is 79 years old My husband and I had a 2010 Honda Odyssey EX-L minivan we had bought new from this dealership (previously Fletcher Honda). My husband is 79 years old and has neurological problems including Parkinson's and I am also elderly and disabled. Our 2010 Honda Odyssey was in pristine condition with only 23,200 miles on the odometer and top quality Michelin tires rated to last another 27,000 miles. We were interested in upgrading to a 2016 Honda Odyssey only because of the latest safety features. I phoned Columbia Honda for a rough estimate of the trade-in value of our vehicle. I gave sales manager Trent Custard the VIN (vehicle identification number) and odometer reading so he would know exactly what features this vehicle had. He phoned me back and said our trade-in was worth "$16,000-$17,500 and even more depending on the condition". He also said if we bought a new vehicle NOW, we would get a great deal because of end-of-the-month incentives. I phoned the dealership on October 31 and said we would stop in just to see if we were even interested in a 2016 Odyssey because out-of-town friends with a 2013 Odyssey told us that getting in and out of the front seats was not easy for someone with disabilities. We did not research reasonable prices because we had no intention of buying a vehicle because of this possibility. However, we got into the front seats of a 2016 Odyssey at Columbia Honda, took a test drive, and liked the new van. Columbia Honda's website advertises no high pressure sales tactics and fair prices. Trent Custard had assured us we would get a great deal because it was the end of the month, so we believed him and traded in our 2010 van for $17,500 towards the new van on the spot, paying $1902.50 off MSRP without going home to check sites like Edmunds.com regarding average price paid for this vehicle. When I checked Edmunds.com I learned that average price paid for the new vehicle is $3,429.00 off MSRP. I phoned our previous saleslady now working with Trent and told her we had been misled regarding a fair price for our new vehicle. She said she would discuss my displeasure with Trent and to come in the next day. When we met with Trent the next day, I told him we had paid $1526.50 plus tax over the average price paid and I asked for some concessions from the dealership. He essentially said, "Tough luck. Average selling prices listed at Edmunds.com are nationwide and not applicable to Columbia, MO." Also, he said we should not have waited almost three weeks to ask for any of the things I suggested I would like to receive: Extra key programmed for the driver side door because I kept dropping the key between the front seat and the useless nuisance to me center console and could not get it out without going into my house for an object like a butter knife to help: "No Way! Those keys are expensive!"(We gave them three remote keys with our trade-in.) How about a Honda extended warranty? "Forget it! Too expensive!" How about full service for three years? "No! I already gave you one free oil change!" (Wow! How generous!) My husband and I are elderly so he knows this will probably be the last vehicle we buy, plus it will be driven even less than our 2010 trade-in, so we would not need much servicing. By the way, our 2010 van for which we paid $34,000 plus tax new from this dealership and traded in for $17,500 was driven home that very day by a new buyer. Basically, all it needed was light vacuuming and a fill-up of the gas tank. (We later found out it was sold for $20,298, which is $2,798 more than the $17,500 we received.) I find it hard to believe persons from Columbia Honda did not deal with me fairly. I know I was stupid for thinking they were being honest with me, but I am not favorably impressed after I later found out I had paid over $1500 more than average selling price and they refused to give me anything at all in the interest in customer good will. In addition, my husband is biased towards Michelin tires, which we had always had on previous vehicles, so he discussed the matter with Trent on the day of our sale and we were told we would be able to switch to Michelin tires as soon they got in a vehicle with Michelins. When we then went in and asked when we could expect to receive our Michelin tires, we found out we would get them as soon as they got in a USED vehicle with Michelins. What? We are going to be stupid enough to trade our low-mileage (121 miles on the odometer at that time) Continental tires for used Michelin tires if/when they become available? More

Very helpful I was prepared for a big bill and when I called and spoke to TJ he said he would take care of me and to just swing by. He was great and was able to f I was prepared for a big bill and when I called and spoke to TJ he said he would take care of me and to just swing by. He was great and was able to fix my problem in a short amount of time and more importantly cost less than $10. The staff there is always very helpful and friendly. I will continue to keep bringing my vehicle there for service in the future. More

Very negotiable Got within $200 of what we were wanting on our trade in had to do some negiotiating but finally worked with us on what we were wanting Got within $200 of what we were wanting on our trade in had to do some negiotiating but finally worked with us on what we were wanting More

Best service department in town! This dealer has great staff and fair pricing. Out of all the service shops in town, I choose to take my Honda to this dealership because I trust them This dealer has great staff and fair pricing. Out of all the service shops in town, I choose to take my Honda to this dealership because I trust them. No fixing something that is not broke here! The staff is excellent at explaining anything that is wrong with your vehicle and letting you know if the repair can wait until your next visit. They have perfected the customer experience and make you feel like part of the family. Because of my outstanding experiences with them, I will be purchasing next Honda at this dealership. Thank you! More

Awesome Service Department Everyone in the dealership is very helpful and really care about their customers. I had just purchased 4 new tire for our Accord that has a 168000 mil Everyone in the dealership is very helpful and really care about their customers. I had just purchased 4 new tire for our Accord that has a 168000 miles on it. They made sure that everything was look at so I could get another 50000 mile out of these tires as well. Thank you for a job well done! More

Great Service I have four vehicles, none of them being a Honda, but I still enjoy everyone that works there. They are honest and care about their customers. All t I have four vehicles, none of them being a Honda, but I still enjoy everyone that works there. They are honest and care about their customers. All the service advisers are always prompt and courteous. I highly recommend them to my friends. More

Just tell Frank Charley sent you-nothing but 5 stars! I enjoyed working with Frank! It seemed like working with a long time friend, but only new days. Responded promptly, positive, and helpful. Thank y I enjoyed working with Frank! It seemed like working with a long time friend, but only new days. Responded promptly, positive, and helpful. Thank you so much for your time! More

amazing service, helped me avoid a disaster! There's a lot to this story but here's the short version. I was driving my dad (grew up in KC as a Royals fan, now lives in NY) to KC from STL (where There's a lot to this story but here's the short version. I was driving my dad (grew up in KC as a Royals fan, now lives in NY) to KC from STL (where I live, after growing up in NY as a Mets fan) to attend Game #2 of the Royals v. Mets 2015 World Series. Broke down on I-70 and had a great tow truck driver deposit us at Columbia Honda. First pitch was just a few hours away, we'd been making great time, suddenly had no car and making it to the game seemed less likely with each passing minute. TJ greeted us with a smile, quickly determined how badly we needed to get back on the road and calmly reassured us he'd get us taken care of. He sure did. Turned out all we needed was a new battery but he balanced running all diagnostics to ensure we didn't break down again against the need to get rolling towards Kaufmann Stadium as quickly as possible. Without TJ taking a real interest in helping us get back on the road QUICKLY and SAFELY we would have missed the World Series game and not had the memorable father/son experience that we were counting on. And TJ even called me the next afternoon to check in and make sure we made it to KC for the game and safely back to STL without further car trouble. TJ - your customer experience was really fantastic and we are so fortunate to have met you last week. You saved us!! More