Columbia Honda

If I could give a negative rating I would. I was in a bizarre accident before Christmas, my car was totaled, so I needed a new car ASAP, and my shopping time was limited. I had decided on th I was in a bizarre accident before Christmas, my car was totaled, so I needed a new car ASAP, and my shopping time was limited. I had decided on the CR-V Hybrid. I met my salesman, Dennis, and he found me a car to test drive. I decided to buy it on the spot. Given that it was quick purchase, I would have thought that I would have been offered something other than a tiny bit off of the top. Upgraded floor mats cost them next to nothing. Anyway,next, I met with Arthur, finance, who sold me an "uprgraded" extended service and road advantage policy ($4900). He didn't ask me what terms I wanted just gave me numbers. So, he had to go back and redo. Fine, I drive the car off of the lot. A couple of weeks later I go to put my plates on my car. There was no bracket for a front plate. Aggravating, but people make mistakes. I call the service department who I assumed was going to put the bracket on for me. The gal who answered the phone just said I needed to talk to sales. (??) I thought I was being transferred to a manger. Nope, just a sales associate. He then transferred me to Dennis. At no time did any of the 3 offer an apology. No one said, "I'm sorry for the inconvenience, let me see how I can help you." What I got from Dennis was "what do you want me to do about it?" REALLY?! This man did NO work in selling me a car, but definitely made a commission from it. Of course, I asked to speak to the manger, Dave. He didn't apologize for the bad service I received just that, "he would just fall on the sword." I said to him that his business is sales and service of which I didn't receive either. He then offered me a free tank of gas and my car detailed on my first service visit. And then, he reminded me that my first 2 years of service were free. These service visits are offered from Honda when you buy the car, not from the dealership. Dave then calls me the next day to let me know he spoke with the service department. I could tell from the conversation that he wasn't getting that it wasn't the missing bracket that I had been angry about, it was the crappy service. I then find out that my warranties are not Hondacare, but a third party which I could have bought for myself for a lot less money. I bought Hondacare and maintenance from another dealer ($1900). I called Columbia after this and spoke to Noah to cancel my warranties. I didn't have to go in. He did this over the phone. He was very pleasant. No hassles, no problems. I also had to go into the service department to have a plastic piece replaced. TJ, the service manager, happened to be the one to help me. I told him that I found a check off list of things that were to be done to my car. Of which, the plate bracket was not checked off. He looked up my car and explained how that happened. He also took my phone number to listen to the call. Why didn't Dave listen to the call? I got the impression that TJ never heard about the issue I had with the missing bracket. I don't know if it's because I'm a single female, or what, but I would go to another dealer. More

Great service at reasonable price I recommend them to friends and family. Knowledgeable staff as well friends and family. Knowledgeable staff as well More

Trent was Awesome! It was a quick and painless process from start to finish! They gave me good value on my trade and got me in and out fast! Thanks guys! It was a quick and painless process from start to finish! They gave me good value on my trade and got me in and out fast! Thanks guys! More

Wonderful service and staff! I would highly recommend this dealership for all your automotive needs. I would highly recommend this dealership for all your automotive needs. More

Excellent customer care and service! Spurgeon is very considerate of our time and always follows up to ensure quality service. Spurgeon is very considerate of our time and always follows up to ensure quality service. More

This was a short visit due to a recall notice on my 2023 HR-V. It took less than 30 minutes. HR-V. It took less than 30 minutes. More

Courteous, efficient and considerate of my time. Very accommodating to my needs. Communication was great. Very accommodating to my needs. Communication was great. More

This was a pretty quick in and out for a recall on my HR-V. HR-V. More

Relaxed and professional service department. See familiar faces every time we bring our Honda (and other vehicles) in for service. See familiar faces every time we bring our Honda (and other vehicles) in for service. More

Professional, courtesy, and informative. Would highly recommend their service department to anyone. I would like to thank them for my minimal wait time. Would highly recommend their service department to anyone. I would like to thank them for my minimal wait time. More