Michelle "Mickey" Lewis-Sexton

Columbia Honda responded

We appreciate you taking the time to highlight your positive experience with our service team for your Honda Passport. We're pleased our communications were clear and each visit met your expectations. We value your recommendation and look forward to helping you again.

Columbia Honda responded

It’s wonderful to hear that Michelle "Mickey" makes servicing your Honda Civic effortless each time. We appreciate your continued trust and look forward to taking care of your car again soon.

Columbia Honda responded

We’re happy to hear our team consistently delivers and that you enjoy the cappuccino. Thank you for trusting us with your Honda and we look forward to seeing you again soon.

Columbia Honda responded

Thank you for sharing your experience. My name is T.J., and I am the Service Manager at Columbia Honda. First, I want to apologize for the frustration and inconvenience you experienced during your visit. After reading your review, it’s clear that we did not provide the level of communication and follow-up that you should reasonably expect from our team. Not being able to reach us by phone, not receiving updates on your vehicle’s status, and then not being contacted when your vehicle was completed is unacceptable, regardless of the repair itself. I understand why waiting nearly a week for a scheduled battery replacement would leave you disappointed. While there may have been factors that contributed to the timeline, we should have done a much better job keeping you informed every step of the way. Communication is one of the most important parts of the service experience, and in your case, we fell short. I appreciate you bringing this to my attention, as feedback like yours helps us identify where we need to improve. I would welcome the opportunity to speak with you personally, learn more about your experience, and see what I can do to help restore your confidence in our dealership. Thank you for your feedback and for giving us the opportunity to improve.

Columbia Honda responded

Thank you for sharing your kind words about our timely service and clear communication for your Honda CR-V Hybrid. We’re happy to hear that working with us is easy and look forward to your next visit.

Columbia Honda responded

Thank you for choosing us during your cross-country journey. We’re glad our service team could quickly fix the AC and get you back on the road in your Honda. Wishing you smooth travels for the rest of your trip.

Columbia Honda responded

Thank you for recognizing our team’s clear explanations and prioritizing your Accord’s needs. We’re glad to outline which tasks should be addressed now and which can wait. We appreciate your trust and look forward to assisting you again.

Columbia Honda responded

Thank you for letting us know Michelle "Mickey" kept you updated throughout the repair and provided an accurate quote. We’re glad your Honda service met your expectations. We appreciate your five-star feedback.

Columbia Honda responded

It’s great to hear you found our Acura MDX service both professional and reliable. We’re pleased the technical details were explained clearly and appreciate your recommendation.

Columbia Honda responded

Thank you for trusting our Honda team with your CR-V maintenance. We’re delighted that Spurgeon “Spud” and our service crew have been consistent, friendly, and helpful. Knowing car care can be stressful, we’re glad to make it straightforward and dependable for you.