Concordville Subaru

Quick, courteous kept me informed and thorough. Gps had issue with fonding was only issur Gps had issue with fonding was only issur More

Best customer service, John Shields and friends are the best. Be detailed, specific, and honest people I have ever dealt with. best. Be detailed, specific, and honest people I have ever dealt with. More

The staff is so nice, helpful and informative. They always go above and beyond to ensure you are satisfied. They always go above and beyond to ensure you are satisfied. More

I wouldn't trade this service for any other. service is fast, polite, comfortable waiting. Thanks! service is fast, polite, comfortable waiting. Thanks! More

I received Prompt attention and the car was ready in the time frame advised by your representative. time frame advised by your representative. More

Have always received rapid service. All people are extremely nice and take the time to explain things to us who are auto-challenged. Keep up the excellent work. All people are extremely nice and take the time to explain things to us who are auto-challenged. Keep up the excellent work. More

I believe the salesman should be knowledgeable about the vehicle you are coming in to see. We did give a few hour notice which would offer a salesperson some time to know about the vehicle we requested to s vehicle you are coming in to see. We did give a few hour notice which would offer a salesperson some time to know about the vehicle we requested to see. He was helpful while installing the car seats for the test drive as he was able to google how they should be installed while I was busy with the kids, (it’s a truck and they have woven loops for the anchor instead of a mounted bracket). At another dealership I probably would have given a lower star rating than a 4 but we bought a Ford at a Subaru dealership. He probably knows a lot about Subarus and just didn’t know much about F150’s. Still, I think if you’re going to sell them, take some time to know what you’re selling. He did allow me and the kids to stay in the truck while we were waiting on my husband to arrive for a test drive which was nice because the baby was asleep in the backseat. The finance guy was super nice. I liked that he seemed very upfront about everything and he even told us to go back to the dealership we bought our trade in at to cancel our warranties and get a refund. I never knew you could do that. We liked him. A separate interaction over the phone: post-purchase I had a question about a service advertised on the window sticker of the truck. When I called I was transferred around 3 times before talking to someone that finally knew the answer, which I appreciated, but he started out the call by saying “I was told you keep calling in…” That hit me the wrong way. No, I was not continually calling in, I was being transferred all over until finally speaking to you, sir. Maybe there are better ways to start a conversation with a customer who feels like they just keep getting handed off. If I could have just talked to our salesperson on that phone call, I probably would’ve gotten an answer quickly without any problem. Anyway, all-in-all, we would purchase from this dealership again. More

Concordville Subaru is an outstanding dealership. Eight years doing business there. They are the Best in Sales and Service. Eight years doing business there. They are the Best in Sales and Service. More

John Brennan checked my car and gave me great advice. I really appreciate his help! I really appreciate his help! More

The team here took very good care of us. We walked in and out, new car in hand, within a few hours!!! We walked in and out, new car in hand, within a few hours!!! More