Concordville Subaru

Concordville Subaru responded

Hi alan.ferguson, thank you so much for your positive comments about Concordville Subaru! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Concordville Subaru responded

Thank you for the great review. We will be sure to thank our team for providing you with excellent service. We look forward to working with you again.

Concordville Subaru responded

Thank you for the five-star review and great feedback! We're thrilled to hear that you had a great experience with us. If you have any further questions or concerns, please let us know. We look forward to seeing you again. Thank you for choosing Concordville Subaru!

Concordville Subaru responded

We're glad to hear that you had a wonderful experience with Cassandria! Thank you for the five-star rating and great feedback. We appreciate you choosing Concordville Subaru! Have a great day and we look forward to seeing you soon.

Concordville Subaru responded

Thank you for choosing Concordville Subaru for all your automotive needs! We greatly appreciate the five-star rating and your kind feedback. Please let us know if you need anything else. Have a great day!

Concordville Subaru responded

Thank you for choosing Concordville Subaru! We greatly appreciate the kind feedback and five-star review. Please let us know if you have any questions. We sincerely value your business and look forward to your next visit!

Concordville Subaru responded

Thank you for your valued feedback on your experience with our service department! We greatly appreciate the five-star review and kind words. If you need anything else, please do not hesitate to reach out. Thank you for choosing Concordville Subaru!

Concordville Subaru responded

Good Afternoon Ryan, I am very sorry to hear that you were not pleased with our service department. Please let me know what the issue was so I can make sure you are 100% satisfied. I look forward in hearing from you. Moe Laraki Concordville Subaru Mlaraki@concordvillecares.com

ryanschwartz2001 responded

You can easily look up my file and see every time I have had an issue at this dealership the list is long. And it is not the front guys at the service desks it seems to be the mechanics or lack there of qualified mechanics. to focus on the last issue. I went in there for routine maintenance, which also includes a multi point inspection. They found a few issues, which I allowed them to repair. When i left the shop much later than anticipated they did not even wash my vehicle. At that point it is what it is I wasn't going back in. Anyway they took my car for a test drive and on the multi point inspection sheet every was satisfactory. It was a hot day and i had my AC on when I came into the shop. It was not making any noises or anything abnormal. When I got in my car the AC was turned off. So I turned it back on as I was proceeding out of the dealership. I thought I heard something weird, but just thought it was due to the road conditions around. Once i got home only a few minutes away and in my driveway I continued hearing this louder almost grinding sound. I popped the hood and the ac compressor area seemed to be where the noise was coming from. I sent a video of it to the dealership for them to confirm it sounds like something with the compressor. Why did this pass multi point inspection? That inspection clearly says Heating/air conditioning system satisfactory. why did they have the air turned off? Did something happen while they were working on my vehicle? As I said drove in and there was no weird noise. Once again I will say the service front desk has been wonderful. They have already called me about this and are looking into it when I go in this week 6/3/2021. Now as far as what they say after we shall see. As I said this is only one of so many issues including replacing my short block due to recall for oil issues. Which turned into a long ordeal because once again the mechanics screwed up. All should be on my file I am sure. Especially since I contacted corporate at that time and dealt with Wendy Clough. I can say once I hit 100,000 miles it will be very hard to get me to come back this Subaru at all due to the lack of qualified mechanics. Let alone to buy a new car from Subaru since they do not appear to be a car to be passed down and driven for a long time. Guess that's just another sales pitch. So strange since I did every maintenance in the book to exact. Yet so many issues more than I have seen from any other car I have owned.

Concordville Subaru responded

Thank you for choosing Concordville Subaru as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

Concordville Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Subaru! We are always more than happy to assist you if anything else comes up. Take care!