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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,925 Reviews

1,925 Reviews of Concordville Subaru - Service Center

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September 20, 2022

Fantastic Customer Service Professionals - they will always try to get you taken care of! This site is one of the Best in the Business! More

by ANASTASIMICHAEL8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan, Lauren Scannapieco, Dana Violi
Sep 21, 2022 -

Concordville Subaru responded

Hi ANASTASIMICHAEL8, Thank you for your 5-star review. We are delighted to hear our team took excellent care of you during your visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

Sep 21, 2022 -

ANASTASIMICHAEL8 responded

Good Morning Mr. DeSantis, You are very welcome and Hope you received my e-mail with positive regards to Ms. Lauren Scannapieco. Thank you for running such a Good time and find your customer service to being some of the best in the business. Gratefully Michael, Tara & Baby A - One the way!

September 20, 2022

Excellent service. Great waiting room area. The service reps are kind and always ready to answer any questions. More

by ERIK.D.MICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Brennan
Sep 21, 2022 -

Concordville Subaru responded

Hi ERIK.D.MICHAEL, We appreciate your 5-star review. We are glad to hear you were satisfied during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 19, 2022

My advisor John Brennan was very kind and he kept me up to date and answered all of my questions. More

by EGrimaldi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
Sep 20, 2022 -

Concordville Subaru responded

Hi EGrimaldi, We appreciate your 5-star review. We are delighted to hear John was excellent during your service visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 18, 2022

Staff is friendly, forthright, and informative. The facilities are clean and modern. Very good place to get your vehicle serviced. More

by RONZZO1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
Sep 19, 2022 -

Concordville Subaru responded

Hi RONZZO1, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We are looking forward to seeing you at your next service. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 18, 2022

The staff at Concordville Subaru are always kind, helpful and bend over backwards to do their very best for the customer, at least if that customer is me or my mother or my son. More

by DHBUCKLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Brennan, Lauren Scannapieco, Dana Violi
Sep 19, 2022 -

Concordville Subaru responded

Hi DHBUCKLEY, We appreciate you taking the time to write to us. We are glad to hear our team was excellent during your buying experience. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 17, 2022

Prompt service performed by experienced technicians in a timely manner. Everyone is knowledgeable and friendly. More

by APCAPPELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Zegac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Concordville Subaru responded

Hi APCAPPELLO, We appreciate your 5-star review. We are delighted to hear our service team took great care of your vehicle during your visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 16, 2022

Service representatives are very helpful. I really appreciate their guidance and support. Appointments are easy to make online and if you decide to wait they are prompt and complete the work More

by MAPRN3523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Zegac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Brennan
Sep 19, 2022 -

Concordville Subaru responded

Hi MAPRN3523, Thank you for your 5-star review. We are delighted to hear our service team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 16, 2022

The past few visits have resulted in missed issues that could have been prevented with extended warranty protection as well as over charges for another vehicle with a maintence program. My wife has been More

by MHODGES1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Violi
Sep 19, 2022 -

Concordville Subaru responded

Hi MHODGES1031, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

September 16, 2022

Melissa is amazing and the whole service department is wonderful. They go out of their way to get you a loaner car, and they keep you updated regularly. The prices are a little high, but you are paying f More

by Mariatmp27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Concordville Subaru responded

Hi Mariatmp27, We appreciate you taking the time to write to us. We are glad to hear Melissa was amazing during your service. Thank you for choosing Concordville Subaru for all your vehicle needs. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

September 15, 2022

Greeted right away. Julian was very pleasant and professional. Explained everything well and keep me informed throughout the process. More

by MAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Concordville Subaru responded

Hi matski476, We appreciate your 5-star review. We are delighted to hear Julian was helpful during your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

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