Conicelli Toyota of Springfield

George Washington helped me to get checked in an out with ease. He was very pleasant and courteous. ease. He was very pleasant and courteous. More

Conicelli is easy to schedule with, offers a waiting period place with tv, refreshments and places to charge your devices in. Should you decide not to wait, they do furnish a shuttle service. Always che period place with tv, refreshments and places to charge your devices in. Should you decide not to wait, they do furnish a shuttle service. Always cheerful, helpful and attentive to your needs. The sad thing is they’re soliciting us to sell our old Prius. That means used inventory is getting low. The current tariff debacle is driving up the prices of new vehicles and raising the value of well managed older ones. More

Great dealership, Great service. However, the cost of service is too outrageous and I can't recommend that to any middle class customer. Thank you for the opportunity to give a f However, the cost of service is too outrageous and I can't recommend that to any middle class customer. Thank you for the opportunity to give a feedback. More

It was nothing special. You don't wash cars. Just a basic oil change service. You don't wash cars. Just a basic oil change service. More

I had a leak in the driver’s side of car. A third party attempted to fix it at this location. After 3 attempts, no remedy. Conicelli of Springfield took it upon themselves to fix the issue an A third party attempted to fix it at this location. After 3 attempts, no remedy. Conicelli of Springfield took it upon themselves to fix the issue and were successful. Their cooperation and care in getting to the bottom of that issue was really appreciated. Thanks to rep, Matt, at customer service and the person or team that did the work! More

I have mixed feelings about my experience here. On one hand, the initial communication with the dealership was flawless. From the start until I was assigned my salesperson, Nick, everything was han On one hand, the initial communication with the dealership was flawless. From the start until I was assigned my salesperson, Nick, everything was handled with total professionalism. Nick was fantastic—attentive, respectful, honest, and highly communicative. He even went above and beyond to help me set up the vehicle’s tech for my maiden drive. If it were just based on Nick, this would be a 5-star review. HOWEVER, my experience with the Financial Manager was extremely disheartening and, frankly, revolting. He lacked basic respect, empathy, and the patience required to explain the details of a major loan. His massive ego and lack of understanding left me feeling agitated and unwelcome. Instead of feeling supported during a significant purchase, I felt pressured to stop asking questions just so I could escape the room as quickly as possible. It is a shame that such a talented salesperson like Nick is represented by someone so unprofessional in the finance office. Someone with that level of agitation and lack of customer empathy has no business being in a position of authority at a reputable dealership. Because of the financial office experience, I cannot give more than 2 stars. More

Great very impressive waiting area and coffee, every one were very helpful nice place to service your car. were very helpful nice place to service your car. More

Great very impressive waiting area and coffee, every one were very helpful nice place to service your car. were very helpful nice place to service your car. More