Conicelli Toyota of Springfield

I went to Toyota with the intentions of purchasing a vehicle. This is my third Toyota purchase and I must admit I did not buy my second Toyota from this location partly due to the sales person. Frankli vehicle. This is my third Toyota purchase and I must admit I did not buy my second Toyota from this location partly due to the sales person. Franklin has a very laid back approach; I felt absolutely NO pressure. He has a way of engaging you in a conversation that didn't feel intrusive. He's a young guy but has a great way of dealing with people - old like me. I was very pleased this time around. I don't know if I was more happy to have a new care as I was happy that Franklin would get credit and the incentive for the sale! Good Job Franklin! Eli, the fiannce manager, was great too. I didn't feel pressured around saying "no" to the extras they offer (try to get you to buy). Thanks gentlemen! More

Joel Morales was excellent. He explaining everything I needed to know about my Corolla and I love it. Eli was good in explaining all the paper as well.Thank You! needed to know about my Corolla and I love it. Eli was good in explaining all the paper as well.Thank You! More

John, Virgilio and Dave all went above and beyond in Customer Service to make our experience a excellent one. They were very professional and extremely helpful in all aspects of the sale. Customer Service to make our experience a excellent one. They were very professional and extremely helpful in all aspects of the sale. More

I purchased my first new car here back in 2012 and this guy Joel helped me out alot to get financed and also to established my credit and two years later i came back to him and got me the 2014 highlander.a guy Joel helped me out alot to get financed and also to established my credit and two years later i came back to him and got me the 2014 highlander.and also my experience with Nick when signing all the paper works was great.I will definite recommend this dealership if your looking to purchase a new vehicle. More

My parents have been going to this dealership for some time so my mom decided to take me here. It was my first time purchasing a vehicle and it was a good experience. Joel was very professional and court time so my mom decided to take me here. It was my first time purchasing a vehicle and it was a good experience. Joel was very professional and courteous. He listened to our needs and guided us into what we feel is the best match for us. He made the process easier which keeps our family coming back. I highly recommend this dealership. More

Entered the showroom only to be looked at but not acknowledged by receptionist. No salesman on floor. Finally caught the eyes of a gentleman who was the "finance guy" finally after about 20 minutes acknowledged by receptionist. No salesman on floor. Finally caught the eyes of a gentleman who was the "finance guy" finally after about 20 minutes of being ignored, finance guy got us a busy salesman who introduced us to his "associate" Neiceife who was very patient, kind and attentive. Neiciefe took the time to find what we wanted and took our down payment on a vehicle promised in 2-6 days. After almost 3 hours on Valentine's night we left the showroom looking forward to our new vehicle. Monday morning phone call with very little explanation " your vehicle was sold sorry will keep looking". Thanks anyway we will come pick up our deposit. Found another dealer on the 17 th willing to find what we wanted and for less! Made the deal, went home satisfied. @ 8:45PM on the 17 th neiciefe called with good news. He found our desired vehicle. No thanks!!!!! Really bad customer service!!!! Not interested in making a sale. Feel bad for Neiciefe, he would probably prosper at the dealership that we we found our desired vehicle. He was a very patient, driven salesman without the support of a successful dealership. Good luck to anyone looking for a specific vehicle at Connicella Springfield. More

I had a great experienced at this dealership. Virgilio Pabon and Steve Natale were both AWESOME! They answered all my questions and worked hard to get a payment within my budget. Vee answered every questi Pabon and Steve Natale were both AWESOME! They answered all my questions and worked hard to get a payment within my budget. Vee answered every question I had and was comforting and personable. He never pushed me into anything and worked to get something that would work for me. He is the best! Steve was also very open and honest about everything I signed and agreed to as well. They both made my visit so pleasant and easy, and sped things along as much as possible before the snow got bad. I would definitely recommend this dealer to anyone looking to purchase a vehicle. More

Vee provided excellent customer service. He called to confirm my appointment and when I arrived he greeted me with a smile. As I test drove the vehicle he provided details about the car. He was very pers confirm my appointment and when I arrived he greeted me with a smile. As I test drove the vehicle he provided details about the car. He was very personable throughout the entire experience. While I waited for credit approval he checked in with me so I knew what was going on and provided me with all necessary details to help make my decision easier. I purchased a 2013 Chevy Equinox and I love it! I will definitely reccomend Vee to others. I also had a brief interaction with Midge and she was friendly and professional also. She reviewed my options throughly and helped me make the best decision for my financing. I was very pleased with my overall experienceat Conicelli Toyota of springfield. More

From the very first moment I spoke to the salesman Fermin Diaz until we purchased the car, we were treated like royalty. They were very receptive to all of our needs and helped in every way they were able. Diaz until we purchased the car, we were treated like royalty. They were very receptive to all of our needs and helped in every way they were able. We now have a beautiful 2010 Toyota Prius that we absolutely love. It is living up to everything that Fermin stated it would. I would recommend Conicelli Toyota Springfield and Fermin to anyone looking for a car in one of the friendliest dealerships around. More