Conicelli Toyota of Springfield

Frank is the best in the service dept! All the problems were resolved. Thank you All the problems were resolved. Thank you More

The service was good and the staff was very helpful. The issue was for a 6 month service and brake change it took 4 hours. That did limit me as to what I could accomplish that day. The issue was for a 6 month service and brake change it took 4 hours. That did limit me as to what I could accomplish that day. More

All the staff was friendly and accommodating. Wait time for final paperwork was too long though Wait time for final paperwork was too long though More

Everything went smoothly. Will definitely recommend them. Helped me in registering and titling my car in MD. Will definitely recommend them. Helped me in registering and titling my car in MD. More

The process was stressful. We weren't a priority, we had an appointment at 1030 am to pick up my truck that was in transport (had arrived 3 days prior) and when we arrived earl We weren't a priority, we had an appointment at 1030 am to pick up my truck that was in transport (had arrived 3 days prior) and when we arrived early at 1010am the truck wasn't detailed, the sales person John was helping 2 different people besides us leaving us standing there for countless minutes. When the truck was finished being detailed, it looked as if they didn't touch anything inside, so dusty and the outside wasn't even clean. When we finally got to financing at 1pm we were not told Toyota did not offer gap financing and I was already at my max budget. Luckily the second manger came in to assist us, but I still had to go above my budget. The first manager was cocky and rude. The sales person John also blamed us being there so long for not signing documents online for a truck that I had not seen or driven. The staff also kept addressing my husband for everything when It was made clear myself, a female was buying the truck. Overall I was very stressed out and not happy with how the day went. More

My car was at Conicelli's for maintenance, a recall, and new tires. I was able to wait at the dealership, and the waiting room was great - with coffee and good WiFi, so I was able to get some work done. new tires. I was able to wait at the dealership, and the waiting room was great - with coffee and good WiFi, so I was able to get some work done. More

Highway Robbery! $600 to replace an exterior door handle and they didn’t fix the dent!! Disappointed! $600 to replace an exterior door handle and they didn’t fix the dent!! Disappointed! More

Yes I am satisfied with the service given by your company Good work thank you and good luck Good work thank you and good luck More

Up to my last appointment I’ve been very satisfied with the service and quality of work that I received at the Conicelli dealership in Springfield PA My appointment for an oil change was at 10 AM. I c the service and quality of work that I received at the Conicelli dealership in Springfield PA My appointment for an oil change was at 10 AM. I checked in at 9:50. I was notified by Service by text that my car was brought in for service at 11:15. I was advised by my service writer at 11:45 that my battery failed a load test and that it needed to be replaced. When I told him that the batteries been replaced a little over two years prior, he checked the records and told me it was out of warranty. when I got home, I checked and found true start battery have 84 month warranty. Honesty and integrity is all I’m asking for when I bring my car in for service. More

Making the appt took 3 phone calls in addition to setting it on you website. The first 2 callers claimed neither I nor the rav4 had ever been to Conicelli. I was told after I dropped off that I had no appt a it on you website. The first 2 callers claimed neither I nor the rav4 had ever been to Conicelli. I was told after I dropped off that I had no appt at 7:30am, then that i ha forfeited it by leaving the car overnight. Mr Mays worked it all out but the process was very frustrating. More