Conicelli Toyota of Springfield

I had another frustrating experience where I waited over three hours to get my car serviced. After waiting two and a half hours, I called to check the status and was told, “your car is done and coming.” I w three hours to get my car serviced. After waiting two and a half hours, I called to check the status and was told, “your car is done and coming.” I waited another 20 minutes, then went to the desk for an update. I mentioned that I had seen a woman arrive at the same time I did, and after speaking with her, found out she had already completed her service and left an hour before me and she had the same service as me. When I raised this concern, I was told the delay may be due to the number of miles on my car and the technician assigned to it — as if that justifies a full hour’s difference for the same type of service. That response didn’t make sense to me. Instead of listening and addressing my concern, the person I spoke to got defensive, which made things worse. There’s a serious lack of empathy and basic customer service. When you walk in, no one greets you or even offers a smile. Everyone just stares at their screen and sends you to the next desk without any real interaction. The environment is cold and unwelcoming — not what you expect from a service center. Spending three hours waiting, only to leave frustrated and unheard, is unacceptable. The service process and overall customer experience clearly need improvement. Please remember that customers coming in for service are trusting you with their time and their vehicle. It shouldn’t feel like a stressful experience — it should feel like you’re being taken care of. Right now, that’s far from the case. More

I was a loyal customer for 25 years,I even bought my daughter to you as customer.It counted for nothing.I couldn't get Grand Highlander I wanted.Toyota has no loyalty.25 Years couldn't get me any consid daughter to you as customer.It counted for nothing.I couldn't get Grand Highlander I wanted.Toyota has no loyalty.25 Years couldn't get me any consideration at connicelli..I'll try ford or Chevy for next vehicle. More

Your team is awesome! You guys are a 10 in my book! I enjoyed my experience working with all of you. Thank you for answering my questions and I really appreciate the knowl You guys are a 10 in my book! I enjoyed my experience working with all of you. Thank you for answering my questions and I really appreciate the knowledge you shared with me. You were a great team to work with. Thank you! More

I have purchased over 30 vehicles in my lifetime, this was by far the easiest and quickest experience thus far. Paul Cincotta and his team were fantastic to work with as I had conducted a thorough invest was by far the easiest and quickest experience thus far. Paul Cincotta and his team were fantastic to work with as I had conducted a thorough investigation of the Crown model and more so the pricing structures available via Toyota before entering the Conicelli Dealership. More

Prince was easy to work with and straightforward in the transaction. The dealership had the model and features I was looking for. I saw the car in the evening and drove home the next morning. transaction. The dealership had the model and features I was looking for. I saw the car in the evening and drove home the next morning. More

Very pleased with every aspect of my truck buying experience at Conicelli Toyota of Springfield PA. Sales Manager went above and beyond to get me into my truck. experience at Conicelli Toyota of Springfield PA. Sales Manager went above and beyond to get me into my truck. More

Everyone was very nice and helpful. I am very satisfied with my new car thank you all very much. I am very satisfied with my new car thank you all very much. More

From parking lot test drive through vehicle delivery great customer service all the way around . Mr. MA , Paul C. Tom. All parties involved fully disclosed and explained every aspect of my vehicle p great customer service all the way around . Mr. MA , Paul C. Tom. All parties involved fully disclosed and explained every aspect of my vehicle purchase would highly recommend purchasing from this dealership . More

Conicelli is a nice place to do business. I have been buying vehicles with them since 2002. Joel and David were very professional. Thanks guys. I have been buying vehicles with them since 2002. Joel and David were very professional. Thanks guys. More

Great communication from service dept. Really quick turnaround from drop off to pick up. Couldn’t be happier with service provided. Thx Really quick turnaround from drop off to pick up. Couldn’t be happier with service provided. Thx More