Coos Bay Toyota - Service Center

The whole service department goes above and beyond My family is from Eugene, so when it comes to stuff like buying vehicles and getting them maintenanced, that's where we go. I have a new camry that ne My family is from Eugene, so when it comes to stuff like buying vehicles and getting them maintenanced, that's where we go. I have a new camry that needed it's first oil change and did not have the time to travel to Eugene, so I made an appointment at the Coos Bay Toyota. I was surprised they could get me in that same day. Unfortunately I was about 15 minutes late to my appointment since I was held up at my son's doctor's appointment. I was afraid my appointment would be canceled, but they were so polite and told me they would still take care of me NO PROBLEM. Come to find out the gentleman worked through his lunch break to make sure my car got done. About an hour later my car was finished, and when I went to pick up the keys from the nice lady at the front desk, she told me her and the other woman at the front desk were the ones who went out and washed my car since they were so busy. I was so impressed! I didn't even know they washed your car for you when they were done changing your oil. Everyone was so kind, and they even called me the next day to make sure everything went okay. As a single parent working full time and going to school full time, they completely made my day. I will be taking my car to them from now on. More

Getting a run down on repairs for 92 Pickup I am impressed with the attention and respect I have been given as a customer. I have been directly followed up with and intermittently checked with t I am impressed with the attention and respect I have been given as a customer. I have been directly followed up with and intermittently checked with through out the process of brining my truck in to get it road ready. Thank you Paul! Thank you Toyota Coos Bay for having a team member with exceptional quality. More

Roadtrip Snafu My husband and I were on our 10 year anniversary roadtrip down the coast and back home to Texas when in the middle of the woods, our Prius warning lig My husband and I were on our 10 year anniversary roadtrip down the coast and back home to Texas when in the middle of the woods, our Prius warning lights all came on! We carefully drove into Coos Bay and brought it to the dealership to have it checked out. The staff was SO friendly and helped us with everything, explaining the diagnosis, next steps and total cost of repair. They even gave us recommendations on where to camp that night for free and what to do around the area for fun while we waited. We didn't have to go far, though, to find an excellent cafe (Smiling Dog, connected to the dealership) where we could work (I am self-employed and my husband is a student) and enjoy complimentary coffee and delicious, reasonably priced goodies. We loved our experience here, especially how they treat their customers. We were looking and smelling a little worse for wear after having been camping on the beach the last few days. We were treated like VIPs and human beings here, and I saw the same treatment for other customers as well, ranging from polished to more scruffy appearances. We are so grateful that they treated us so well and took care of us while we figured out this roadtrip detour. Loved this place and would recommend it to anyone! :) More

Stranded out of town My toyota rave4 suddenly lost power as I went around the cornner. Strangers gracoiusly jumped my battery and directed me to the nearest toyota dealer My toyota rave4 suddenly lost power as I went around the cornner. Strangers gracoiusly jumped my battery and directed me to the nearest toyota dealer. I was greeted promptly by April and she listened to my story and immediately started a plan of action. My car was being checked out within 15 minutes. They checked several things out and reported that everything was working properly and that I should have no trouble and they encouraged me to continue my trip. Not only did they was my car there was no charge for checking the car out. The next day I received a phone call from the dealership asking if things were ok with the car and thanked me profusely for choosing their dealership. I will think of them first when I am ready to buy a new car and drive the 3 hours from home to have this curtious,effecient and professional encounter with these well trained people. The car has operated perfectly ever since they checked it out. Thanks More

Helpful, knowledgable, cheerful I came in with a parts/service question about my Lexus. She was very helpful, knowledgeable and helpful. She contacted parts and made sure that what I I came in with a parts/service question about my Lexus. She was very helpful, knowledgeable and helpful. She contacted parts and made sure that what I needed was available and directed me to where I needed to go to solve my issue. A very pleasant experience. I hope that I named the correct person. This site has really little pictures. When I arrived at parts Tim was very knowledgeable about the part I needed, but checked with Lexus to be sure which I appreciated. He then installed the filter unit very quickly and efficiently. Dealing with two employees of this quality made for a very enjoyable experience. Thanks More

service quality We had our Prius serviced today, July 17, 2015 & wanted to let you know the excellent service we received. Paul, April, Ted & Heather always go out o We had our Prius serviced today, July 17, 2015 & wanted to let you know the excellent service we received. Paul, April, Ted & Heather always go out of their way to make you happy. The people here are super friendly & we have never had a bad experience. The waiting room is comfortable & we appreciate the free coffee & water. We would recommend them to anyone.....thank you all for being so nice. It is a pleasure to do business with you..:) More

Service Beyond Compare!!! I purchased my Toyota in Portland a year ago, then relocated to Coos Bay for a job. I had a scheduled maintenance for my 2014 Toyota Rav4, which inclu I purchased my Toyota in Portland a year ago, then relocated to Coos Bay for a job. I had a scheduled maintenance for my 2014 Toyota Rav4, which included a oil change and tire rotation, at Coos Bay Toyota After my car was serviced, they Washed my Vehicle. That extra service was Awesome!!! I also lucked out, because, the Dealership had a free Bar-B-Q , on the Saturday I brought my vehicle in for service, so, I had a delicious lunch, as I waited for my vehicle. The employees I interacted with were so Friendly!!! What A Great First Impression of Coos Bay Toyota!!! Thank-you All Very Much!!! More

OMG Best Customer Service We are avid fans of Coos Bay Toyota, in Coos Bay Oregon. not only have we had an awesome experience with the sales dept. We have had awesome service w We are avid fans of Coos Bay Toyota, in Coos Bay Oregon. not only have we had an awesome experience with the sales dept. We have had awesome service with the Service Dept. Particularly Ted Noble & Paul Mecca, we are completely satisfied customers. and The Owners the Hawthorne Brothers really know the meaning of Customer Service. I advise any one and everyone to seek out their dealership if you are in the car buying or in need of a car service. Thank You Robert & Lori Nelson More

Great experience! Heather in the rental office was extremely helpful and professional. I rented a truck for a day, and I am completely satisfied! She is to be commended Heather in the rental office was extremely helpful and professional. I rented a truck for a day, and I am completely satisfied! She is to be commended! More