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Copeland Chevrolet Hyannis

Hyannis, MA

Overview
Employees
Reviews
Vehicles
4.5
1,076 Reviews
Locally owned and operated by Todd Copeland and Bryan Scarpellini we take true customer satisfaction seriously. In this day of large companies delivering empty promises and having high employee turnover, it's refreshing to know that there are still a few dealers out there who are members of the local community. Let us show you what supporting local business can do and give us an opportunity to earn your business.
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22 Ridgewood Ave

Hyannis, MA

02601

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Showing 1,076 reviews

January 11, 2023

I have dealt with 3 different people on buying my truck. Greg remedis was my salesman. I've had very little conversations with him. I mostly dealt with Dave and someone else. Dave was great. I still hav More

by Davegmph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Easa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Remedis
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Jan 12, 2023 -

Copeland Chevrolet Hyannis responded

Thank you Dave. We very much appreciate your feedback and your support. I apologize for having to involve a couple of individuals on this transaction while Greg was out but happy that David was able to help step in. Please reach out to me directly if you should ever have any trouble connecting or any questions that I may be of personal assistance with. Bryan Scarpellini - Managing Partner bryan@countoncopeland.com 508-534-2144

Helpful
January 08, 2023

Greg did a great job finding me the right vehicle for my needs thanks again! More

by Dave.z86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Remedis
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Jan 09, 2023 -

Copeland Chevrolet Hyannis responded

Thank you, Dave! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

Helpful
January 06, 2023

put window washing Fluid In after an oil change? NO!! Probably didn’t change oil.😡😡😡😡 More

by CAPESKYLIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hephzibah Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please reach out to me at your convenience and I'll be happy to send someone out to top off the washer solvent and verify the remaining items have been taken care of. Bryan Scarpellini-Managing Partner bryan@countoncopeland.com

Jan 09, 2023 -

CAPESKYLIMO responded

All set

Helpful
January 05, 2023

Mr McCarthy was very knowledgeable about my problem and came up with a solution easily. More

by PBERGLES
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Copeland Chevrolet Hyannis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Copeland Chevrolet Hyannis to be a positive one. Please don't hesitate to reach out if you need anything else. Bryan Scarpellini Managing Partner

Helpful
January 04, 2023

It was not bad at all. Customer services was great, as I sat in the waiting room the dealer sales associate never tried to sell me something new. I have been going to this More

by misuse.07-rumpus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for the feedback and ongoing support. Oil prices continue to shock us as well, (along with the rising cost of everything). We have taken the liberty of mystery shopping our competition (including Jiffy Lube) to ensure that our oil change prices are in line. If you have some time, feel free to reach out and I will be happy to share some of what we found. I think you'll find that despite oil changes having gone up over the last year and a half, we are still very competitive, despite using factory parts and GM trained personnel. Thank you again, and we hope you have a healthy and safe 2023! Bryan Scarpellini - Managing Partner bryan@countoncopeland.com

Helpful
January 01, 2023

Very helpful ben Whitney was a pleasure to work with. Couldn't ask for a better customer experience More

by Nicholastheoharidis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Beard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Copeland Chevrolet Hyannis responded

Thank you for taking the time to share your thoughts on working with Ben and our team. We're glad to hear we delivered such a great experience! Bryan Scarpellini Managing Partner

Helpful
December 31, 2022

We had Greg. He was super nice and easy to deal with. We finished with William Sullivan nice man extremely professional More

by debacrooks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Remedis
Report | Print
Jan 02, 2023 -

Copeland Chevrolet Hyannis responded

Here at Copeland Chevrolet Hyannis, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Greg and William, and it was a pleasure having you at the dealership. We appreciate your review! Bryan Scarpellini Managing Partner

Helpful
December 31, 2022

Service representative was courteous with a welcoming smile in providing me up to date and informative as my service needs. She was able to schedule my service in a timely manner so that my vehicle was f More

by Khobina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hephzibah Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Copeland Chevrolet Hyannis responded

Thanks for sharing about your experience with Copeland Chevrolet Hyannis. We appreciate your business and hope to see you again soon! Bryan Scarpellini Managing Partner

Helpful
December 28, 2022

My experience with this dealer was great. My salesperson, Greg Remedis, was responsive, knowledgeable, willing to tell me bad news without hesitation, and followed through completely. I was More

by randyhilst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Remedis
Report | Print
Dec 28, 2022 -

Copeland Chevrolet Hyannis responded

Thanks for your review, Randy! We are glad to hear you enjoyed your experience with Greg--we'll be sure to let him know. Bryan Scarpellini Managing Partner

Helpful
December 24, 2022

Broke down on side of road and my car dealership would not help me for 2 weeks, Copeland to the rescue , for squeezing me in, and great service. Thank you so much. More

by Cynthia Tavares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2022 -

Copeland Chevrolet Hyannis responded

It has been a pleasure serving you, Cynthia. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Copeland Chevrolet Hyannis, we look forward to having you as a valued customer for many years to come! Bryan Scarpellini Managing Partner

Jan 05, 2023 -

Cynthia Tavares responded

Thank you

Helpful
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