Copeland Chevrolet

Excellent personalized service, made the buying experience painless and hassle free. Every question and concern I had was addressed in a professional manner. Would certainly recommend to other pote experience painless and hassle free. Every question and concern I had was addressed in a professional manner. Would certainly recommend to other potential buyers More

Victoria was very honest when asked questions about inventory and pricing. We purchased a brand new Malibu midnight edition last year with my daughter and she was professional and knowledgeable. I woul inventory and pricing. We purchased a brand new Malibu midnight edition last year with my daughter and she was professional and knowledgeable. I would highly recommend her and the dealership. More

I had a great experience. They were straight shooters during my pricing research, very responsive, and willing to provide full and accurate information via email without pressuring me to visit in person during my pricing research, very responsive, and willing to provide full and accurate information via email without pressuring me to visit in person just to get accurate pricing, as some others had. No hard sells - they just offered the best deal. The dealership itself is very nice and well kept - plus every person I dealt with, from the receptionist to finance, was extremely friendly. Ended up leasing a Traverse which Tareq delivered today. Highly recommended if you're in the market for a Chevy. More

I had a first rate experience at Copeland Chevrolet dealing with Scott Shoemaker & Nick Bocavich. Both guys were very professional and easy to deal with. I highly recommend Copeland Chevrolet. dealing with Scott Shoemaker & Nick Bocavich. Both guys were very professional and easy to deal with. I highly recommend Copeland Chevrolet. More

I have a great service experience with Chris with each visit. He is always ready to answer my questions on the timing of service for my Colorado. As well, when the service team finds something of concer visit. He is always ready to answer my questions on the timing of service for my Colorado. As well, when the service team finds something of concern Chris will discuss the urgency of the matter before proceeding. This is what you expect from a Chevrolet representative.. More

***CAUTION-HORRIBLE EXPERIENCE**Absolute disgrace to all Chevy dealerships. I had an appointment to test drive a vehicle. Drove 2 hours for a test drive before I made the purchase (prequalified with cash in Chevy dealerships. I had an appointment to test drive a vehicle. Drove 2 hours for a test drive before I made the purchase (prequalified with cash in hand). William Smith (Bill) confirmed with me 1 hour before that I would be there for the test drive. When I got there no one helped me, Steve Buchanan then came out with no face mask on and rudely asked me what I was looking for. I explained to him I had an appointment to test drive a vehicle. He then proceeded to tell me that very specific car was sold. When I asked why Bill confirmed the appointment with me he said "Hey it's retail" and walked away. As I was walking out another customer was walking in and saw my frustration. Long story short they were there to speak to a manager about a car they had bought the previous week that had a laundry list of issues that the dealership was refusing to fix. DO NOT DO BUSINESS WITH THIS DEALERSHIP. More

Highly recommend. I did some research prior to our visit and found Scott highly referred. I made an appointment with him and was so glad I did. He was absolutely amazing, please go see him!!! This was not l and found Scott highly referred. I made an appointment with him and was so glad I did. He was absolutely amazing, please go see him!!! This was not like any sales experience we had before. Impossible to argue, he made the experience easy and in and out. More

Salespeople like Autumn Plunket and Steve Buchanan are the reason why car dealerships have such bad reputations. They are unethical, dishonest, and untrustworthy. About a month ago, I came into Copeland t the reason why car dealerships have such bad reputations. They are unethical, dishonest, and untrustworthy. About a month ago, I came into Copeland to test drive a new 2020 Chevy Spark. (Last year's model closeout.) I didn’t buy the car that day, but I did meet Autumn. Over the next couple weeks, Autumn texted me several times asking how she could “win my business.” After trying all the usual sales tactics, Autumn quoted me an OUT THE DOOR price on the Spark that I agreed to. Autumn assured me that the OTD price included EVERYTHING and gave me the breakdown for the cost of the car + taxes + fees. AUTUMN CONFIRMED THE NUMBERS MULTIPLE TIMES. However, when the day came to close the deal and pick up the car, Autumn told me that the price she quoted included “special money” that was no longer available. She also tried telling me that the OTD price didn’t include tax, which was a lie. After two weeks of negotiations, this was such an underhanded transparent grubby bait-and-switch. When I balked at the magically disappearing “special money” and the added fees, Autumn brought over the sales manager Steve Buchanan. He sat down while Autumn cowered behind him and, without even saying hello or introducing himself (I read his name off his name tag), Steve started browbeating me and tried to bully me into paying more for the Spark than the price Autumn had REPEATEDLY QUOTED AND CONFIRMED. Steve was pompous and incredibly condescending. He said the dealership had only one “special discount” and it had already been used. When I argued that Autumn had verified the OTD price as recently as the previous day, Steve said they had used the “special discount” just that morning on a different sale. When I questioned why Autumn didn’t give me that information when I spoke to her a few hours ago or when I texted her from the road, Steve said the sale had only been put into the system in the last 90 minutes. (Autumn's last text was less than an hour ago and only said "drive safe.") Steve then tried to guilt me for “dragging out” the deal for the last couple weeks, implied that Copeland had been holding onto the Spark for me as a favor, and said I had put Autumn in a bad position. Obviously, this was all nonsense and just sleazy. The entire experience was incredibly insulting and left a bad taste. I hope Autumn and Steve are not a reflection of Copeland’s values or the way Copeland does business. I fully expected to drive home in a new Chevy Spark. Instead, I ended up walking out of the dealership and the Spark (last year’s model!) is STILL sitting in Copeland’s lot. Great job, Autumn and Steve! More

I called service to set up service for my 2018 equinox for my 2nd free oil change. When I called service I told them I needed an early appointment and had to wait. I did explain that I just got released f for my 2nd free oil change. When I called service I told them I needed an early appointment and had to wait. I did explain that I just got released from Roxbury V.A. The day before and had a early appointment at the Brockton V.A. And needed to be sure I could make my appointment. The service rep set everything up and when I got there I was out as promised. All pleasant staff at the desk, no upsell and delivered as promised again at Copeland. Thanks again S.J.F. More