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Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,127 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 2,127 reviews
December 02, 2024
Service Team is excellent, communication was great Mike was excellent , loaner car was nice to use for the day was excellent , loaner car was nice to use for the day More
by Ajmsaint07
Employees Worked With
December 01, 2024
Incredible service they know and appreciate, how to take care of busy people , very efficient from wire to wire care of busy people , very efficient from wire to wire More
by dchrista
Employees Worked With
December 01, 2024
I purchased a new Ram RHO from Cortese a few weeks ago. This was a vehicle which I had put a deposit on back in August and I waited for it’s delivery. When it arrived I was told that the vehicle went throu This was a vehicle which I had put a deposit on back in August and I waited for it’s delivery. When it arrived I was told that the vehicle went through a dealership inspection to make sure it is in working order ans undamaged from shipping, but a few days after buying I noticed body damage on the top of a door which requires a paint job and to clear coat the whole door, which is obviously not something that I want on a new vehicle costing over 90K. I brought this to the dealership with proof that it was damaged on the transport truck and they said that they will fix the damage. I told them that I expect a discount on the vehicle, or to get me a replacement because I do not wish to have a new car with prior damage that was undisclosed to me prior to purchase. I have called multiple times and was told by the manager that the owner will contact me but I have yet to hear back from them and it’s been over 10 days. It is disappointing to be blown off by the manager. It’s like they do not care about the customer after they make the sale. More
by j_massaad
Verified CustomerNovember 29, 2024
Genuine sales professionals. Experience was easy and professional. Word word word word word word word. Experience was easy and professional. Word word word word word word word. More
by mattkoz94
Employees Worked With
November 28, 2024
I had the car in for inspection and oil and filter plus I added the flushing of the coolant. I had to wait extra time so that there were no bubbles in the line. I just had the car back in for a rattling no added the flushing of the coolant. I had to wait extra time so that there were no bubbles in the line. I just had the car back in for a rattling noise and the service person noticed the coolant fluid was low. They did top off the fluid but I normally don’t check the coolant fluid. If I had not gone in for service what would have happened to my car. Just disappointed that with the extra time I sat there originally the service was not done properly. More
by ardys
Employees Worked With
November 22, 2024
Terrible. 9 days sitting waiting to be diagnosed. Have extended Warranty and all “covered in warranty” items were “not covered” due to corrosion? What’s the w 9 days sitting waiting to be diagnosed. Have extended Warranty and all “covered in warranty” items were “not covered” due to corrosion? What’s the warranty for then? Do not recommend …AT ALL More
by mandykkocsis
Employees Worked With
November 22, 2024
Service was prompt and completed on time. The service tech was knowledgeable and very cordial. The service tech was knowledgeable and very cordial. More
by rxbauer
Employees Worked With
November 19, 2024
I'm relatively new at Cortese Chrysler Jeep Service and the experience was excellent. No complaints. Friendly reception with clear explanations after a general check aroun the car of things that needed att the experience was excellent. No complaints. Friendly reception with clear explanations after a general check aroun the car of things that needed attention that day and in the future. Friendly environment and appropriate waiting time. More
by peridotlove04
Employees Worked With
November 18, 2024
We have been customers of Cortese Dodge for almost 40 years. Our service advisor, Mike Navarro, is wonderful. He has been very good to us. Always listens and responds so we understand what needs to be years. Our service advisor, Mike Navarro, is wonderful. He has been very good to us. Always listens and responds so we understand what needs to be done. The cashier is a joy to work with as well. No other dealer has done any work on our vans! Don't trust them like I trust Cortese. More
by dspaff
Employees Worked With
Nick Navarro - See above.
November 18, 2024
Always great service when we bring our two jeeps in. Eveyone is friendly and willing to address any of our concerns. Eveyone is friendly and willing to address any of our concerns. More
by Cspitz
Employees Worked With
