Cortese Chrysler Jeep Dodge RAM Mitsubishi

EXCEPTIONAL SERVICE Buying at Cortese was by far the best vehicle purchase experience I have ever had. Dylan, my salesman clearly understood my needs, and helped deliver Buying at Cortese was by far the best vehicle purchase experience I have ever had. Dylan, my salesman clearly understood my needs, and helped deliver the truck of my dreams. His professionalism and honesty was the best I have ever experienced, I am so grateful to have chosen Cortese as my dealer. More

Wheel bearing replacement. Work done professionally and quickly. Good customer service. I have dealt with the same representative for other matters and been equal replacement. Work done professionally and quickly. Good customer service. I have dealt with the same representative for other matters and been equally pleased. Thanks. More

Wrangler The wife has always dreamed of owning a two door Wrangler. We test drove at 9 AM and drove our new Jeep off of the lot at 6:30 the same day. Thanks Sa The wife has always dreamed of owning a two door Wrangler. We test drove at 9 AM and drove our new Jeep off of the lot at 6:30 the same day. Thanks Samantha for keeping in touch. More

Lack of communication with saleman and customer change the deal after the facts that you thought you had. Lack of communication never buy a truck here again. had a better deal at Genesee valley in A change the deal after the facts that you thought you had. Lack of communication never buy a truck here again. had a better deal at Genesee valley in Avon.the salesman new what the deal i had from genesee valley because i gave him the paper. But i already sign the papers and then we had to change the papers again witch made my payment higher then what Genesee valley gave me More

First Visit This was my first visit for service at Cortese, however I met a gentleman in the lounge that told me he would not go anywhere else. His car had 160,00 This was my first visit for service at Cortese, however I met a gentleman in the lounge that told me he would not go anywhere else. His car had 160,000 miles and Cortese took great care of him. It made me feel right at home and trusting of their service. Only complaint might be that it was pouring when my vehicle was ready and there was no cover to get to the car. Had to run through the rain to pick it up. Oil change and tire rotation took about 70 minutes. All my questions were answered and I was very satisfied with the service. First visit was free which made it even better! More

Dirty vehicle I dealt with a sales person by the name of Rick; he was very professional and polite. However, during my test drive I notice minor spots and strain th I dealt with a sales person by the name of Rick; he was very professional and polite. However, during my test drive I notice minor spots and strain throughout the vehicle. I brought these issues to Rick’s attention, he assured me that they would be taken care of during cleaning of the vehicle. Well! they were not, I paid over 25k for a vehicle and had to come out of my pocket and pay $120.00 to have it clean! I found this treatment to be unacceptable!!!! More

Great experience. Buying a new vehicle was easy and comfortable. Never felt pressured. Delivery was awesome and the salesman Rick Riola, even came in on his day off so Buying a new vehicle was easy and comfortable. Never felt pressured. Delivery was awesome and the salesman Rick Riola, even came in on his day off so that I would not have to wait an extra day for my Wrangler. More

confidence they are very knowledgeable and make you feel that they will do everything they can to fix your car in a timely manner and get you on your way as they are very knowledgeable and make you feel that they will do everything they can to fix your car in a timely manner and get you on your way as soon as possible. they also will let you know what's wrong with your auto and give you an approximate cost. More

Horrible Customer Service-Customer service is not a priority Called to make my appointment and discussed on phone what was to be done at visit. When I went to pick up- i was told a fee when i was expecting my vi Called to make my appointment and discussed on phone what was to be done at visit. When I went to pick up- i was told a fee when i was expecting my visit to be no charge- When I asked to speak to service manager he came out aggressive and brought "paperwork" for "Proof" that car had (1) oil change done on it previously (6K?). Very aggressive - did not want to hear the mix up of details when car was dropped over 6 months prior with 6k miles on it and how they would NOT do oil change at that visit due to LOW mileage. Finally for sake of not arguing, I paid for oil change even though accordingly to their records I only had put on 3k additional miles since last oil change. No customer service skills, horrible customer relation skills- management needs courses on how to talk to customer and WOMEN as well. UNHAPPY- location is bad enough to get in and out of on road to deal with bad service on top of it! More

Service was great! I needed a quick turn around and Cortese was able to accommodate my request. The service department consistently exceeds my expectations. I appreciat I needed a quick turn around and Cortese was able to accommodate my request. The service department consistently exceeds my expectations. I appreciate them understanding my needs. More