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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,221 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,221 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
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February 02, 2024
This was my first trip into the Service Dept. I was treated with respect and a big smile. The problem is somewhat elusive but they did a extensive search to find the correct solution. The check - I was treated with respect and a big smile. The problem is somewhat elusive but they did a extensive search to find the correct solution. The check - in and check out was quick and painless plus the machine was just as clean inside as when I dropped it off. That was always a sore spot with a competitive brand, big name, local dealership that I purchased from in the past. They have my full trust the machine will be repaired 110 % as this Dealership has a long-standing history of satisfaction in Rochester. More
by Stazz
Verified CustomerEmployees Worked With
Other Employees :
Mike Nazzaro Service Adviser,
February 01, 2024
The service is nonexistent. The prices are 3x other local dealers. The communication from parts and service team members was atrocious. I waited a week to get the car in and The prices are 3x other local dealers. The communication from parts and service team members was atrocious. I waited a week to get the car in and another 9 days with no parts and no ETA in sight. I called another Mitsubishi dealer who had the part and got the car in the next day and repaired for almost the same price as just the diagnostics at Cortese. Don’t buy a car here and don’t bother trying to get your car serviced here. Save your frustration, time and money! More
by CW
Employees Worked With
Jordi
January 31, 2024
Easy to schedule online, service was good, nice lounge with WiFi, relatively quick. Thank you. with WiFi, relatively quick. Thank you. More
by steve@wrensroostbarn.com
January 29, 2024
Appreciated the communication received from both Mark & Mike. Both did a great job getting me in for an unscheduled service emergency. Trust both gentlemen. Appreciated the rental vehicle at a reasonable Mike. Both did a great job getting me in for an unscheduled service emergency. Trust both gentlemen. Appreciated the rental vehicle at a reasonable rate. Too bad you don't offer a complimentary car wash - similar to Dorschel (Bob Johnson). More
by cheslor
Employees Worked With
Mike Nazzaro, Mark Pflieger
January 25, 2024
Excellent Sales and Service on multiple vehicles! Can't say enough "GOOD" about the team at this dealership from Rick, Mark, and ALL the guys in the Service department! Always courteous and friendl Can't say enough "GOOD" about the team at this dealership from Rick, Mark, and ALL the guys in the Service department! Always courteous and friendly ~ Highly Recommend!!! More
by kjmotelford
Employees Worked With
Rick, Mark, Rob
January 21, 2024
January 18, 2024
I am pleased with the first service appointment for my Jeep Latitude. Everything was completed, my rental was available for me as well. Service associates were friendly and stayed in communication with me Jeep Latitude. Everything was completed, my rental was available for me as well. Service associates were friendly and stayed in communication with me throughout the day. More
by kabiegasiewicz
Employees Worked With
Mark Nazzaro
January 15, 2024
Always have a great experience with everyone in this dealership, whether it is sales or service. dealership, whether it is sales or service. More
by Pacifica
January 12, 2024
No one noticed I needed new rear brake pads needed service few weeks back when I paid for new tires and NYS inspection. This is frustrating because I have put so much money into this car. I purchase service few weeks back when I paid for new tires and NYS inspection. This is frustrating because I have put so much money into this car. I purchased this car with a broken Uconnect Navigation System and was still asked to pay 1100 bucks for a new one. (Separate Dealership) but same problem. More
by leroydoctor
Employees Worked With
