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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
Rochester, NY
1,043 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,043 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center
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Verified Customer
Helpful April 09, 2024
Best service department I’ve ever worked with. The staff is constantly professional, organized and communicative. Mike Nazzaro did a great job on my 4/6 appointment. The staff is constantly professional, organized and communicative. Mike Nazzaro did a great job on my 4/6 appointment. More
by cer50
Employees Worked With
Mike Nazzaro
April 08, 2024
I bought a 1982 dodge pickup new at Cortese and the sale was OK but the service department was very bad. Had a leak in the transmission that I brought back 6 times and they couldnt figure it out. Turned out was OK but the service department was very bad. Had a leak in the transmission that I brought back 6 times and they couldnt figure it out. Turned out to be a loose plug that if they dropped the transmission would have found it. I said I would never go back and for 42 years I didnt. Because of a situation with my 2019 Ram I had to go to a larger dealership. I was very impressed with the staff. They were outstanding. Everyone looked me in the face and spoke to me. They were helpful and followed up. I would have said the dealership was a 5 except the service writer spoke so fast on the phone I couldn't understand his message. I have recommended your company to everyone I have come in contact with. Great job with training your staff on how to make contact with customers. More
by kevinw
April 04, 2024
My car has been back to the dealership five times for two problems. One is still unresolved. This is unacceptable especially since I purchased a brand new vehicle. problems. One is still unresolved. This is unacceptable especially since I purchased a brand new vehicle. More
by feta7
Employees Worked With
April 04, 2024
Great service from Rob at Cortese. I have purchased my last 3 vehicles new from Cortese. I highly recommend this dealership for both sales and service. I have purchased my last 3 vehicles new from Cortese. I highly recommend this dealership for both sales and service. More
by mike.egan
Employees Worked With
Rob
April 04, 2024
The customer service I received from Michelle and Rob was outstanding. Rob made sure he kept giving me updates about what was going on with my vehicle the time it was there. Michelle patiently listened to wh outstanding. Rob made sure he kept giving me updates about what was going on with my vehicle the time it was there. Michelle patiently listened to what the problem was and she went above and beyond to make sure that I received the service I needed. More
by Tee_keene
Employees Worked With
Michelle and Rob
April 04, 2024
Professional staff, service needs explained, and easy cash out after hours. Comfortable waiting area. Easy use of wi-if. cash out after hours. Comfortable waiting area. Easy use of wi-if. More
by CME
April 03, 2024
Great service Mike and the team did a great job like normal. Thank You for everything. normal. Thank You for everything. More
by dtower
Employees Worked With
