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Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

Rochester, NY

4.6
1,217 Reviews

1,217 Reviews of Cortese Chrysler Jeep Dodge RAM Mitsubishi - Service Center

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December 21, 2024

Made the whole experience quick and painless. . would highly recommend to anyone looking for a new car in their life More

by colby.spooner
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business and the great review.

December 21, 2024

The service rep kept in touch with me and let me know what was going on with my vehicle. When I had an issue with the tire, they took care of it immediately. More

by marussell44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for the great feedback and the 5 stars.

December 21, 2024

I don’t like your service, Even though you replaced the part, the problem still persists. More

by martinezpasha
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
December 18, 2024

After my initial complaint, Mike apologize for the inconvenience and take care of my request. Thank you. More

by knaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Andreano
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Knaye, thank you for your feedback, we will continue to strive for you having an excellent experience.

December 16, 2024

My wife and I have been buying our cars from Cortese for the past four years because of the great sales and service More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your continuous support and thank you so much for your business. Thanks for being apart of the Cortese Family!

December 15, 2024

Some cash and several other items missing from vehicle. It did not appear to be broken in to so there aren't many other possibilities. More

by tnpnt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

I do apologize, this is the reason we have everyone sign that all valuables are removed from the vehicle at drop off. This is to avoid this concern. I would like to apologize that this took place.

December 07, 2024

When I brought my car in for a regular service they found a couple of significant problems that needed to be taken care of, but they still had my car ready by the end of the day. Shortly after that a hose ex More

by rsc0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nazarro
Dec 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the great review.

December 02, 2024

Service Team is excellent, communication was great Mike was excellent , loaner car was nice to use for the day More

by Ajmsaint07
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business. We appreciate you.

November 28, 2024

I had the car in for inspection and oil and filter plus I added the flushing of the coolant. I had to wait extra time so that there were no bubbles in the line. I just had the car back in for a rattling no More

by ardys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Ardys, I am sorry that this was a concern. Your feedback is greatly appreciated. We will continue to strive for excellence. We thank you for your business.

November 22, 2024

Service was prompt and completed on time. The service tech was knowledgeable and very cordial. More

by rxbauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for allowing us to earn your business. Thanks for the great review.

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