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Cortese Ford Lincoln
Rochester, NY
2,353 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,353 reviews
May 26, 2020
Quick, convenenient maintenance I took my car in for its 25,000 mile scheduled maintenance. The process was quick and convenient. The staff is always friendly and helpful. I took my car in for its 25,000 mile scheduled maintenance. The process was quick and convenient. The staff is always friendly and helpful. More
by Chris
Verified CustomerEmployees Worked With
Darren. I don't remember his last name.
May 25, 2020
Had oil change / tire rotation / inspection .. Excellent service with timely manner and good feedback ... Specifically had an issue with conversion of FORDPASS points and after trying to correct on Ford sit service with timely manner and good feedback ... Specifically had an issue with conversion of FORDPASS points and after trying to correct on Ford site thru my phone & call to Customer Service ( that still didn’t correct issue) the Office cashier went BEYOND !! By calling Ford service back & correcting problem!!! More
by sbunger7
May 25, 2020
Darren was Outstanding in service. He provided a last minute appointment and handled the visit in a professional and courteous manner. I would highly recommend him. minute appointment and handled the visit in a professional and courteous manner. I would highly recommend him. More
by brian.landi
Employees Worked With
Darren in service
May 25, 2020
Good customer service Al, was pleasure to work with and had vehicle back on time, work was do correctly, paper work was minimal ,it was a pleasure to work with Al. Al, was pleasure to work with and had vehicle back on time, work was do correctly, paper work was minimal ,it was a pleasure to work with Al. More
by rlm1253
Employees Worked With
Al
May 23, 2020
The folks at this dealership are just great! I have known the guys behind the counter for many many years, they always deliver great caring service to me!!They'll offer advice for trailering! I have known the guys behind the counter for many many years, they always deliver great caring service to me!!They'll offer advice for trailering! More
by medart50
May 22, 2020
Battery Replacement I was able to start my car and drop it at the dealership the night before. Al called me and discussed testing the electrical system. I picked it up at I was able to start my car and drop it at the dealership the night before. Al called me and discussed testing the electrical system. I picked it up at the end of the day, and everything was working. No Covid 19 detected in the car. More
by kurt17
Employees Worked With
Al R.
May 18, 2020
Fast, neat and complete I felt very safe given their C19 protocols. The service to my Mustang was thorough and professional. They've been servicing my car for 5 years and I felt very safe given their C19 protocols. The service to my Mustang was thorough and professional. They've been servicing my car for 5 years and I've always been happy with the results. Thank you Cortese Team! More
by gary cassara
May 18, 2020
Not great. Try to look past the little issues that arise with every sale or lease, but at the end of the day they just add up to more frustration, disappointment Try to look past the little issues that arise with every sale or lease, but at the end of the day they just add up to more frustration, disappointment and wasted time than its worth. Poor communication. Deals change at delivery I'm asked to agree to a vehicle sight unseen that as it turned out had lot/delivery damage. which was fixed, but only because I inspected the vehicle before agreeing to a deal. What would have happened after, my fault? As it is, I've found more damage that was missed. And as if that wasn't enough, a brand new 2020 vehicle was delivered with no working horn. What's more troubling is how did it pass NYS inspection? I realized it when I couldn't warn a driver who was about to cut in front of me and did because I didn't have a horn on a $50000+ new vehicle. That's hard to look past. Now I have to make arrangements to leave the vehicle for a day for repair. More lost, wasted time. Really pretty frustrated with this latest issue. My family drives this vehicle too. More
by bmangia1
Employees Worked With
Ron Christiano
May 15, 2020
The work I needed done took over 2 months to complete. Parts needed to be ordered and they never bothered to call. Nothing was told to me when I picked up my vehicle, I was just told to take the work ord Parts needed to be ordered and they never bothered to call. Nothing was told to me when I picked up my vehicle, I was just told to take the work order to the cashier. When cashing out, I was instructed to insert my card but was never told how much it was until asked. They never call when the service is complete, I always have to call them. Communication is key. More
by jenstambach
Employees Worked With
I have no idea who I worked with
May 14, 2020
Covid Visit I needed servicing during the Covid crisis and Cortese was very accommodating with no-contact service. They also did an awesome job of maintaining my I needed servicing during the Covid crisis and Cortese was very accommodating with no-contact service. They also did an awesome job of maintaining my car, as always. More
by susan.stott310
Employees Worked With
