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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

May 18, 2020

Fast, neat and complete I felt very safe given their C19 protocols. The service to my Mustang was thorough and professional. They've been servicing my car for 5 years and More

by gary cassara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ron Christiano
May 18, 2020

Not great. Try to look past the little issues that arise with every sale or lease, but at the end of the day they just add up to more frustration, disappointment More

by bmangia1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ron Christiano
May 19, 2020 -

Cortese Ford Lincoln responded

Brian, my apologies for the scratch not getting caught during the cleaning process as hard as we're trying to be as good as we always are with only a handful of employees able to work because of the pandemic it is proving to be a challenge. We don't deliver vehicles with damage an on occasion one may slip through the cracks we always handle it. You're right about the NYS Inspection, it was done and working on delivery not sure if the body shop is aware of the issue but they shouldn't have missed that but not to inconvenience you, we'll pick up the truck and bring you a vehicle to drive. Ron

May 15, 2020

The work I needed done took over 2 months to complete. Parts needed to be ordered and they never bothered to call. Nothing was told to me when I picked up my vehicle, I was just told to take the work ord More

by jenstambach
Recommend Dealer
No
Employees Worked With
I have no idea who I worked with
May 14, 2020

Covid Visit I needed servicing during the Covid crisis and Cortese was very accommodating with no-contact service. They also did an awesome job of maintaining my More

by susan.stott310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020

Service on my ford edge I had to come in and get a replacement tire. However the wait was very long. It got done, but not to the usual standards from Cortese. I assume to the More

by banditbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020

Burt was amazing Glad I returned to Cortese. I am a consumer and to begin by stating that they I did not anticipate enjoying the purchasing process, in fact I was drea More

by brianfla38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Burt Lyon, Ryan Ecoli
May 07, 2020

Service is outstanding... always upfront with the potential cost and how long the repair will take. The service technician fixed the problem and had me back on the road sooner than expected! More

by mrreff28
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry DeVoe
May 06, 2020

buying experience Very friendly, through and quick! We have worked with Rich Riola before and wouldn't work with any one else. He is very knowledgeable and will try his More

by lubakuku
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Riola and Dave Hilner
May 06, 2020

I had a great experience getting my new car during the Covid 19 crisis. Wayne worked with me to make sure everything went smoothly. Thank you. More

by susan.ladd
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Cooper
May 06, 2020

Again, we had an excellent experience buying our new explorer from Cortese Ford. The sales staff was very helpful and quick to help us during this stressful time. More

by wenbrihal
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri
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