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Cortese Ford Lincoln

Rochester, NY

4.6
2,347 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,347 reviews

December 17, 2019

Annual Inspection As always, great friendly and efficient staff! Location is perfect, the shuttle service is great! And, as always, they address my concerns and determi More

by irene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, in the service department
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thanks Irene, we are happy to hear that you had such a great experience. Samantha Cortese

December 17, 2019

Always 100% Satisfied at Cortese Ford! The Sales & Service Departments at Ford are always friendly, professional and take care of the issues. They are efficient and reasonable and keep you More

by deb.latta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy in the Service Dept. , Shane Chapin
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thanks Deb. Feedback like yours is very encouraging. We appreciate you being such a loyal customer. Samantha Cortese

December 17, 2019

Gary & Ed were very helpful about ordering a part for my Lincoln. Service seems to be outstanding so far. Lincoln pickup service is a plus. More

by scruffy1
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Rood
Dec 20, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto Block!

December 16, 2019

Ok Service - did not complete all things asked Took my vehicle in to have some recalls completed and an oil change. The recalls took 7 hours to complete from the time I dropped off my vehicle and t More

by nlaplaca2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al
Dec 26, 2019 -

Cortese Ford Lincoln responded

I am very sorry to hear about this experience. Please call me when you can to discuss what happened. Samantha Cortese Customer Relations Manager 585-277-3214

December 15, 2019

Outstanding I needed a warranty repair on my transmission on my vehicle. I was told that it would take 6 weeks before they could look at it. I have a small busine More

by lindarestore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Cortese Ford Lincoln responded

Your wonderful feedback and rating mean a lot to us.

December 14, 2019

Great Service Brought our 2014 F-150 in for service & Darren greeted me with a smile & “Good Morning” when I walked in!! There is no one better!! He knew I would be More

by wilsongary124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 14, 2019

Professional and thorough. Darren is always polite and works his best to get thing done right. Service time is always quick so I am back on the road fast. More

by JOHNB63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Cortese Ford Lincoln responded

John, your wonderful feedback and rating mean a lot to us.

December 13, 2019

Great job! Worked with Darren when I arrived. Darren has always been outstanding since we purchased our first Ford Edge in 2012. Have been getting a new Edge eve More

by barryvb170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Cortese Ford Lincoln responded

Thanks for the great feedback. Please don't hesitate to reach out to us if there's anything more we can do! Thank you, and have a fantastic day!

December 12, 2019

Extremely pleased Darren did an excellent job, addressing my problems. Went out of his way to call and keep me posted and discovered and had fixed a problem that poten More

by RED2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DARREN IN SERVICE
Dec 16, 2019 -

Cortese Ford Lincoln responded

We're happy you found our staff to be so supportive during your experience here at Cortese Ford Lincoln, Inc..

December 12, 2019

Efficient and professional I recently took my ford Ecosport in for service and was very happy with the experience. Darren and his team were knowledgeable, efficient and professi More

by Julie
Recommend Dealer
Yes
Employees Worked With
Dec 16, 2019 -

Cortese Ford Lincoln responded

Thanks for the great review. Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford!

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