
Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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oil change tire rotation When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anyt When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anything that they might have found and explain to me in a way that i understand. I worked with Patrick this past weekend and as always he was great! More
Warranty repair was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. More
Recall I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone whe I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone when making the appointment that it was an in and out appointment! When I got there the guy told me a couple of hrs not as they promised me on the phone so I decided to stay and wait anyways! Two hrs later the guy comes in and tells me he’s waiting for a part on my car that the mechanic broke and he didn’t know how long it was going to take until he got the part but it will be sometime that day! He offered me a shuttle home and the shuttle driver told me just to call him when the dealership called me to get the car and he would come back and pick me up! I waited 6 hrs later and about 2hrs before they closed I decided to call them bc they never called me! He then told me he will call me back bc he wasn’t sure when the car will be ready and when he called me back he told me the car will be done at 530... that’s a half hour before they close! I then call the shuttle driver to come pick me back up but I didn’t get an answer so I called the dealership... the guy at the dealership told me that the shuttle guy is done for the day! Now I have no ride to get my car and what an inconvenience this was! I had to get an Uber to get my car! When I finally got my car back... there was screws left on the floor that the mechanic never screwed back and my dashboard was not put back how it originally was! I will never be returning to this dealership for anything or just not by a ford again period bc customer service sucks point blank More
Shelby service Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. More
They corrected shabby wirk done by Courtesy Lincoln in Georg I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also did a good job!! More
Great sales / Great service Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need to pick it up , I’ll usually wait for it or sometimes do errands with my daughter and they sent me a txt to tell me it’s done , and there is no problems. Now on my Second car from Cortese and will probably get another in 3-4 years More
An extreamly positive review. We just leased a 2019 Lincoln We found Bill Clifford to be a knowledgeble representative for Cortese Lincoln. His Demeanor was pleasent and patient. It was a pleasure working wit We found Bill Clifford to be a knowledgeble representative for Cortese Lincoln. His Demeanor was pleasent and patient. It was a pleasure working with Bill again for our second lease of of a 2019 Lincoln Nautilas. More
Oil change Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit aroun Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit around and wait until they have an opening to fit you in. More
Our Fifth Cortese Ford It started with my 2004 Escape, then our 2006 Fusion, our 2012 Fusion, my husband’s 2010 Ranger, and now my 2015 Edge. We’ve had good luck and 15 year It started with my 2004 Escape, then our 2006 Fusion, our 2012 Fusion, my husband’s 2010 Ranger, and now my 2015 Edge. We’ve had good luck and 15 years of cars with Cortese. My son bought his 2011 Nissan Sentra here, too. I won’t go anywhere else. More
very efficient Tommy new his product and was excellent at sharing his knowledge so I could make an educated decision. Did everything I asked to help make the sale po Tommy new his product and was excellent at sharing his knowledge so I could make an educated decision. Did everything I asked to help make the sale possible. More