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Cortese Ford Lincoln

Rochester, NY

4.6
2,349 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,349 reviews

September 05, 2019

oil change tire rotation When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anyt More

by jeantan60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri
Sep 06, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service!

September 01, 2019

Warranty repair was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. More

by abby756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Cortese Ford Lincoln responded

Abby, thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto Block!

August 31, 2019

Recall I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone whe More

by Poor customer service
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Darren Sneddon
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2019

Shelby service Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. More

by jbeish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren VanOrden
Sep 04, 2019 -

Cortese Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 28, 2019

They corrected shabby wirk done by Courtesy Lincoln in Georg I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also More

by Aporter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Rood
Aug 28, 2019 -

Cortese Ford Lincoln responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

August 27, 2019

Great sales / Great service Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need More

by Sam B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Burt Lyons Sales
Aug 28, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

August 27, 2019

An extreamly positive review. We just leased a 2019 Lincoln We found Bill Clifford to be a knowledgeble representative for Cortese Lincoln. His Demeanor was pleasent and patient. It was a pleasure working wit More

by Don/cookie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Clifford
Aug 28, 2019 -

Cortese Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Cortese Ford Lincoln, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 27, 2019

Oil change Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit aroun More

by RVOGENITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Cortese Ford Lincoln responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction!

August 27, 2019

Our Fifth Cortese Ford It started with my 2004 Escape, then our 2006 Fusion, our 2012 Fusion, my husband’s 2010 Ranger, and now my 2015 Edge. We’ve had good luck and 15 year More

by dflorack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Makayla Buscemi , Shane Chapin
Aug 28, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

August 26, 2019

very efficient Tommy new his product and was excellent at sharing his knowledge so I could make an educated decision. Did everything I asked to help make the sale po More

by Dave
Recommend Dealer
Yes
Employees Worked With
Tommy Ciavarri, Jeff Cooper
Aug 28, 2019 -

Cortese Ford Lincoln responded

Dave, we appreciate your feedback of our Staff's outstanding service!

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